Chapter 112 Create a good working environment for the paging station
"Guys, we don't know if you've ever used computers and used them for typing, but it doesn't matter, because we're going to give you three days to understand and practice before we're put to the test.
If you can type at 150 per minute, congratulations, you're on your way to getting this pager job from us.
The content of your job is to first answer the call from the customer by phone, and then understand what kind of information the other party needs to send to the customer who has our company's pager, and then operate it through our operating system on the computer.
Everyone, please see, this is our operating system, you must first open this paging software before work, see no, in this called pager number place, you have to fill in the other party needs to call the pager number, please note that do not enter the wrong paging number, otherwise as long as the wrong number needs to be transmitted the information will not be able to reach the destination smoothly.
Next is the paging content,Again, it should be noted that,Because of the current technical limitations,Only 40 numbers、Letters、Spaces or symbols are allowed to be entered here,So when answering the phone,You must be concise and clear to get the meaning that the other party needs to express,As for the following frequency、Power and call sequence, you don't have to worry about it for the time being。
The working hours are 8 hours a day, and we take 3 shifts, 6 a.m. to 3 p.m. for the day shift, 3 p.m. to 23 p.m. for the small night shift, and 23 p.m. to 7 p.m. the next day for the big night shift.
As for the salary, it is divided into two levels: English class and Chinese class, the English class has a basic salary of 2,500 Hong Kong dollars per month, and there is a performance bonus ranging from 500 to 1,000 per month, and the basic salary of the Chinese class is 2,000 Hong Kong dollars per month, and the performance bonus is between 300 and 700 yuan, ladies, good luck to you......
After understanding the construction progress of the communication base station, Yao Fei, the brain paging center of the wireless paging system, of course, also needs to know a little about it.
In the final analysis, the communication industry still belongs to the service industry, although the quality of the product has a great impact on the consumer's consumption concept, but the quality of service is also related to the survival of the enterprise, take the paging accuracy as an example, as long as it is a wrong pager, if the recipient is an ordinary person, the impact may be very limited, but if it is a relatively powerful person, if the other party has an urgent matter, this operation error may bring huge trouble to CITIC Communications Company.
Therefore, for the staff of the paging station, the requirements of CITIC Communication are not only to have a good language foundation, have good communication and rapid response ability, be able to shrink sentences and change sentences in the shortest possible time, and at least 150 letters per minute typing efficiency, but also to teach them vocal skills, let them learn service etiquette training, and most importantly, let them prevent any wrong operation no matter how busy they are at work.
The reason why the salary is so high depends on the difficulty of the work of the pager lady, it can be said that this is definitely a difficult profession, you need to answer thousands of calls every day, the communication language should be polite and can not say taboo words, some information can not be sent, plus boring people and low-quality personnel malicious ridicule and attack, these factors will affect the quality of the paging desk service, in order to ensure the quality of service, CITIC Communications does not mind giving its employees more preferential treatment.
"Boss, is there anything you can help with?"
All the girls who applied for the job left one after another, and Fang Lin, who had been selected as the director of the paging platform, saw the boss standing behind her, and immediately greeted her politely and asked.
She is the customer service manager who was recruited into the customer service center after layers of interviews earlier, not only has rich service experience, but also has studied social psychology, and also has a certain professional foundation in the electronics industry.
"Manager, the work of the paging desk is very important and even critical for the company, but it is also a very complex job, and it will also be a very big challenge for our paging staff, who will definitely encounter all kinds of problems.
I hope you can learn more about their status in your work and help them overcome the difficulties they encounter......"
Although the mobility of talents is unavoidable in the operation of the company, it is necessary to strive to reduce the mobility.
"I understand, I will always care about the work status of each of them, and strive to create the best quality paging service for customers!"
I didn't expect the big boss of the company to personally care about the service quality of the paging station and the working status of the staff, just this attention made Fang Lin feel encouraged, and felt that the future work would not be so difficult.
In order to better understand the nature of the paging station's work, she took a lot of effort to learn the specific content of their work and what problems she might encounter from a paging station paging staff in Hong Kong, and she was ready to deal with the next challenges.
"Xie Lu Xie, if you have any difficulties, please feel free to mention them to the company, try not to affect their work status because of the company's affairs, they are the most important business card of our CITIC Communications Company to the outside world.
Let's take a look at where the paging station is......"
In order to provide more convenient services, CITIC Communications Company rented a six-story office building near the Signal Hill Center Transmission Tower, the first floor was converted into a pager to sell CITIC, the second to fifth floors were used as the company's administrative area, and the sixth floor was where the paging center was located, and they were in the interview room on the second floor.
"Okay, the paging center is arranged on the sixth floor, please follow me!"
That's the area under her jurisdiction, and now that the equipment has been installed, the cleaning has been done, everything is ready, and the personnel are ready to be put on duty when the test is opened.
"Please come in, the company has integrated the entire sixth floor into three large rooms, the middle one is used as a reserve, now as a rest room, and the other room is installed with paging equipment, boss, please point out what you have done, we will work hard to correct ......"
Looking at the clean and bright paging center in front of her, which she was responsible for cleaning, and then looking at the rows of neatly arranged computers and telephones, and the spotless wiped computer desks, Fang Lin was very satisfied with the fruits of her labor.
"Spacious, tidy, very nice, but with a few more things I think would be perfect......"