Chapter 25 Induction Training
Through communication with everyone, Shen Yiyi successfully let everyone present have an intuitive understanding of her performance. She was impressed by her confidence and methodical answers. Whether it is Aunt Liu or Aunt Zhao, under her description, she has a vision for a better life after the opening of the store in the future; Political Commissar Lin and Division Commander Shen were optimistic that their subordinates were expected to solve the problem of the treatment of the families of the soldiers, especially Division Commander Shen was secretly happy that his daughter could suppress others in such a scene. As for the handsome brother Xiao Peng, Shen Yiyi was still the most embarrassed, and he took him to find a vacant lot and spread out the wallpapers. The result of the inspection was naturally that Shen Yiyi promised to find a day to invite him to have a good meal, and by the way, he also asked him to promise to go to the physics teacher with him to get the light box back.
For the next two days, Shen Yiyi spent the whole day in her own small shop on Middle Street, discussing the most beautiful decoration colors with the masters of the construction team. Later, he also gave his own shop a name: Xia Duo Shop. She not only wrote the name of the shop in Zhao style, but also found a font in flower style and wrote a line of words under the Chinese shop sign: le_petite_chateau, and even drew a castle under the stars according to the logo of the owner of Mickey Mouse Donald Duck as her trademark. The interior of the shop is basically designed in the style of a castle. On the wooden board on one side of the counter is a large castle shape drawn by Shen Yiyi and Lin Xue with large cardboard, fixed against the wall. The shop is surrounded by various shapes of trees and flowers made of wooden boards. Shen Yiyi also designed lights at different times of the day, orange light in the morning, fluorescent lights at noon, and green lights after 7 o'clock in the evening. She also built a shelf above her head and found some plastic flowers and leaves to wrap around to decorate. After Lin Xue and the others came once, they were simply fascinated. Shen Yiyi wants this effect. Everyone has an unwavering childlike heart in their hearts, and they will definitely be attracted to such a fairytale environment.
On the last day of the holiday, she also received a call from a furniture factory. Soon after hanging up the phone, the director of the furniture factory sent a car to personally pull all her customized furniture. Shen Yiyi saw these furniture one by one, and he really didn't have to pick the workmanship. Our Chinese craftsmanship, as long as we do it carefully and carefully, must have nothing to say. However, after measuring the depth of his pocket, Shen Yiyi was embarrassed to discuss with the director of the furniture factory whether he could wait a month before meeting the banknotes. Unexpectedly, the factory director patted his chest very arrogantly and said: "The friend of Qike Factory is my friend of Lao Zheng." What is this bit of wood, I don't need money. Shen Yiyi was dumbfounded when he heard it. This factory director is really a good person, but is this considered a generous gesture to the country? If this factory continues to operate like this, it is no wonder that the operating efficiency can be good. However, Shen Yiyi still said that he would definitely pay after a month. In order to express his gratitude to the factory director for his personal trip, Shen Yiyi also asked Aunt Liu to try to make a spicy fragrant pot for Director Zheng to taste. Although Director Zheng was very unaccustomed to eating this spicy fragrant pot at first, and he was a little spicy and stuck out his tongue, the bubble tea that Shen Yiyi hurriedly sent made Director Zheng's eyes light up and praised him again and again. When Director Zheng finished eating, he gave a thumbs up and praised the deliciousness, and said that he would visit more in the future. Shen Yiyi took the opportunity to send over a membership card, saying that in the future, Director Zheng could get a discount of eighty or eight percent with the card. Director Zheng saw that this kind of marketing method was all over the streets in later generations, but now it is still the only one in Shenyang, which is really eye-opening.
The people from the military construction department who were still in the store saw that Director Zheng was eating so deliciously, and they also rushed up and asked Shen Yiyi to get them something delicious too. Of course, Shen Yiyi will not be stingy, so he worked hard for Aunt Liu and them to make a few more good dishes, such as pancakes, fruits, spicy tang, which were still very rare in the Northeast at this time, and brought them out, which hooked out everyone's gluttony. While eating, everyone once again affirmed the future of the shop.
However, Shen Yiyi still resisted Aunt Liu's request to open as soon as possible. She still insisted on waiting until the renovation was completed and the smell would be diffused for two weeks. At this time, there is no environmentally friendly paint, and the smell of solvents such as banana water is really bad. In order to speed up the dissipation of the smell, Shen Yiyi also specially turned on the heater and installed a few ventilation fans to ventilate the air strongly. It also happens that, according to her vision, this time can allow several "employees" to receive service awareness training.
Of course, we Chinese mainland people, the tone of speech cannot be like the Taiwanese, soft as boneless, can make people crispy to the bone. If there is such a person who speaks like this in this era, I am afraid that the acceptance is also very low, and more people may think that there is something wrong with this person if they hear it. Therefore, Shen Yiyi emphasized these points:
The first thing is to be sure to smile. She gave a small mirror to several "employees" and asked them to practice smiling in the mirror when they had nothing to do, to experience and catch the feeling of smiling, and to practice maintaining such a feeling. In fact, our ancestors summed it up and is a sharp tool for interpersonal communication.
Then there is the sight of the six roads, the ears of the eight directions. In fact, under the current business structure, these employees are multi-tasking, both cooks and waiters, so when taking on the latter role, due to the current fewer employees, they have to ask one person to take care of more customers, which requires them to be trained in agility. Fortunately, they are all military dependents, and there are special training methods in the army to train this ability, so you can change it.
There is also the cultivation of a self-cultivation in service. Engaged in the service industry, you may encounter all kinds of customers, not every guest is very reasonable, more likely to encounter the guests difficult to entangle or even unreasonable. In this case, the following responses are a test of emotional intelligence. However, Shen Yiyi was still prepared. She had taken the time to write a booklet specifically to imagine the situation of encountering a stray guest and how to deal with various situations, which was used to train the staff on the job. Aunt Liu and the others couldn't even imagine that Shen Yiyi would think so carefully when they saw the booklet, this booklet would really be very useful. Shen Yiyi didn't care about how much of their compliments were sincere and how much of them were patting the teacher's daughter's ass, and only asked them to take time to memorize it, she would be assessed on the spot in a week, and those who were unqualified would pass the assessment and then get paid. She believes that with a stick and carrots, this is the way management theory says fundamentally to manage people.
Time flies by in the busy, and the rest time passes quickly. Shen Yiyi started the normal life of a student again, but this time she will face the miracle she created.
For mobile phone users, please go to m.qidian.