Shen Yiyi didn't expect that the personality of this flight attendant was really not small. In fact, in the past and in the future, people subconsciously think that flight attendants are a very good career. Initially, the mark of good or bad in this profession was income. At the beginning of the reform and opening up, flight attendants were of course a high-income group. And if it is measured purely from an economic point of view, the energy gets such a high income, then ordinary people will also think that it is a noble profession.

Then, since everyone thinks that the profession is good, there will be a lot of people who will apply. China has less than anything, that is, more people. There are many of them, and the selection of flight attendants will inevitably make the airlines pick and choose. The subsequent selection of flight attendants is equivalent to the selection of concubines. Even many people's criteria for choosing a mate have become flight attendants. Under such a social environment and atmosphere, it has also invisibly contributed to the superiority psychology of the flight attendant group. So they look at others from an upward perspective. The general environment is like this, there is no way.

Shen Yiyi still remembers that an airline later stipulated that the flight attendants on his plane must squat down and talk to passengers in order to improve service, and then he was unexpectedly rated as a good service airline.

Shen Yiyi actually didn't agree with putting flight attendants in too low a position. Because of course, flight attendants are still a service profession, and their main task is to provide in-flight service to passengers. But in addition to the service, the flight attendant has another important task that has to be said and very important, which is to maintain order in the cabin. As a special means of transportation, who maintains the safety of the aircraft in the cabin? Before there was no air security, it was the flight attendants. Such as fastening your seatbelts, turning off your cell phone and electronic devices. There are also some cabin orders that are directly related to flight safety, such as straightening the back of the seat, and Shen Yiyi saw that until more than ten years later, there were still many passengers who ignored the requirements of the flight attendants. So a flight attendant if the service to the passengers is too good. Putting your position too low is really not conducive to the safe experience of flying. There's a good saying. What kind of passenger is what kind of flight attendant. Cheaper passengers are better suited to harsher flight attendants. Shen Yiyi once thought that such a sentence was very reasonable. Only the passengers who are high and the flight attendants who are high will have an ideal combination.

But now seeing the service attitude of this flight attendant, Shen Yiyi found that he seemed to have gotten himself in. This has such an attitude towards himself, is his previous attitude a little cheap? Or should your attitude be a little cheaper in the future? Shen Yiyi hasn't thought about it yet.

But she didn't have to speak herself, and the old gentleman who had swapped seats with her before sitting in her place spoke: "It's not right for you to talk like that." Of course, there are our own rules in civil aviation, but have you listened carefully to the origin of these rules when you are in class? If we in the aviation industry don't even know the origin of some of the aviation industry's own regulations, then we are unqualified aviation people! ”

As soon as the old gentleman opened his mouth like this, don't talk about the stewardess who seems to have been taught a lesson. Even Shen Yiyi himself has a little taste for it. The posture of this old gentleman's speech seems to have a very close relationship with the aviation industry! This is our aviation statement, saying that there is no hint, that is the obedient people are too dull.

The stewardess girl was obviously not a dull person either. In these days, people who can take international flights are more or less considered to be either related or promising. Therefore, although the overall service quality still needs to be improved, the elites who fly international flights are selected. The service attitude may be affected by the situation, but the response is very fast.

Shen Yiyi found that the stewardess was like a chameleon, staging a "face-changing" scene of Sichuan opera, and the previously elongated face returned to its normal length. I saw that she squeezed out the smile on her lips and answered with the old gentleman. Shen Yiyi felt that this should be the standard dress that the teacher let them experience when she was in the civil aviation school.

"Sir, may I ask what ...... you are," the sweet voice of the flight attendant was trying to find out the details of the passengers who looked a little familiar here.

The old gentleman waved his hand: "I'm just an ordinary passenger." Do you have to wait for people to serve food in the air? You just need to know that I'm a regular passenger. Other things have nothing to do with what kind of service you provide. ”

Seeing that the old gentleman refused to say his profession, the flight attendant was even more careless. Generally speaking. The bigger the leader, the more aware of his identity is confidential, and he is unwilling to let others know about it. On the contrary, some nouveau riche, who only have a few small money, shouted loudly for fear that the world would not know. The flight attendants who fly to the United States still have some knowledge. So I have my own understanding of this routine. In fact, as long as the consciousness returns to the company's requirements for themselves, these flight attendants, especially those who can fly to the United States, can still do the service process that they have practiced in school for several years.

So then the stewardess said to the old gentleman with a good attitude: 'Yes. You're right, sir. It is our responsibility to serve every passenger well. ’

It may be that I feel a little strange to see how there is a conversation here that has not ended for so long. The plane's purser walked over here. But when I walked up to me, I saw the flight attendant talking to the old man. The purser's face changed.

She hurriedly took a step forward and walked to the old man: "Mr. Chi, why are you sitting here?" Why didn't the office put you on it before? It's more comfortable on top! ”

The old gentleman said disapprovingly: "This is my private trip, not official business." No office arrangement is required. So my family and I bought our own tickets and got on the plane. By the way, I would like to see what kind of cabin service ordinary passengers experience, and whether it has met the requirements of the company to satisfy passengers. Fortunately, I didn't make arrangements for this trip, otherwise I would have thought that the feelings of ordinary passengers were the same as those of us. ”

In the end, it was the leader who spoke, and the faces of the purser and the flight attendant just now were very nervous. The stewardess's face was red and white, which was very exciting.

The other passengers saw that there were people here who seemed to be able to make the flight attendants so nervous, and they all looked here with the psychology of watching the excitement. This is out of the house, it's not like there is such a good show to watch at any time.

Shen Yiyi didn't listen to the old gentleman's words very much. How naïve it would be to think that the leader is treated the same as ordinary passengers. I really thought that the passengers were God. Don't say that the customer is God, the phrase itself is a wrong concept, just in the aviation industry, such a high-risk transportation industry, incorrectly handle the relationship between carriers and passengers, let this wrong concept continue to distort the correct relationship that should be formed, in the next ten years will cause the domestic aviation industry to suffer bitter fruit.

Shen Yiyi knew that in the future, it would be very common on domestic planes and airports to have passengers open the doors and rush to the runway. And this law enforcement habit of not paying attention to the legal system in China has encouraged the irrational behavior of some passengers. Of course, this is to say that the passengers are not God. But on the flip side, flight attendants should also have due respect for passengers. I have never seen the waiter treat the customer with grace and perfunctory. For example, the attitude of the previous flight attendant towards himself, and possibly towards other guests, stemmed from a lack of respect for the customer. Or to put it bluntly, she is not a polite person in her bones.

Any external indoctrination will always have a limited effect if it is not spontaneously accepted from within. Maybe you can maintain some kind of unnatural politeness at first, but after a long time, it will naturally reveal the kind of inferiority in you.

But that's still normal. Because it's human nature. What Shen Yiyi is really dissatisfied with is that this old gentleman seems to be the leader. But should the leader be so naïve to think that in the face of power, ordinary people will mostly maintain that normal heart? If everyone who is a leader is so naïve, then either their judgment has deteriorated, or they sit in the office all day and never go to the front line.

Of course, although this matter began to have a little to do with her, when the old gentleman revealed his leadership identity, the next thing was more of Air China's own business. Shen Yiyi stopped talking and let the family handle their own housework.

The purser is a veteran after all. She turned back to the stewardess just now and said, "Xiaowei, why don't you apologize to Mr. Chi soon?" ”

Turning around, she said to the old gentleman, "Mr. Chi." Xiaowei has been flying domestically. Before the flight took off, one of the flight attendants in my group suddenly felt unwell, so I temporarily transferred Xiaowei from the domestic flight. She hadn't gotten used to the regulations on our route, so she got into trouble. I'll educate her well when I get back. ”

The flight attendant also looked sad, and said to the old leader very "sincerely": "Mr. Chi, it's my fault." I was dizzy just now, and I forgot all the essentials that Sister Liu had told me before. I'm sorry. ”

The old gentleman said with a stern face: "There should be no service gap between domestic and international flights. Are there any domestic and international service specifications proposed by our company? If you think that international flights should be a little more demanding than domestic flights, it is at most in the ability of foreign language services, not in the level of cabin service. Your performance on the international line just proves that your service level on the original domestic line is not sufficient and needs to be corrected. (To be continued......)