After coming back from the hospital, although Lai Xiaohu didn't do anything, he also felt physically and mentally exhausted, it was not easy this trip, in order to get Yang Ling, a little girl, Lai Xiaohu didn't know how many brain cells had been consumed.

But the good thing is that Yang Ling's illness is not a big problem, it is a simple fever, and because Yang Fengze found it in time, it did not cause other problems. By the time Lai Xiaohu left, Yang Ling had basically lost her fever, and then Yang Ling was also taken away by Yang Fengze.

Back at the company, Zhang Ying was waiting for her there, Zhang Ying didn't want to look for Lai Xiaohu, but this matter must be agreed by Lai Xiaohu. And the thing Zhang Ying wants to talk about is to conduct etiquette training for the company's employees.

In Lai's stores, a sticker with a phone number is posted on the wall, and the phone on that sticker is directly connected to Ms. Zhang's office. Zhang Ying came up with this trick herself, and the reason why she left this phone number was to give those customers a channel for feedback, and of course, she could also complain to Zhang Ying about her dissatisfaction.

So during this period of time, Zhang Ying found a problem, that is, with the expansion of the company's employees, it seems that the overall service attitude has declined greatly, especially recently, more and more customers have called to respond that the employees in the Lejia Life Supermarket are becoming more and more arrogant and impolite.

At first, Zhang Ying didn't care, but when there were more people complaining later, Zhang Ying had to pay close attention to it.

For this reason, she not only visited some customers herself, but also sometimes went outside and hired a few people to enter as if they had been customers, and then deliberately let these people show their dissatisfaction with them, and then see how those clerks responded? And those who were hired by Zhang Ying naturally had to give feedback back to the attitude of the clerks in the Lejia Life Supermarket

The results were not encouraging, although most of the staff were doing well. However, it is true that there are a few employees who have a poor attitude towards customers, do not pay attention to the tone of voice when speaking, and often quarrel with customers.

Although the current Lejia Life Supermarket is in a seller's market, even if the attitude of the clerk is a little worse, there is no major problem, and it will not have much impact on the entire business.

But in the long run, this will have a very bad impact on the company's reputation, and it will become even worse as the more stores Roca Lifestyle expands in the future.

And even if it doesn't have much impact on the overall business now, when the time comes, when the whole scale goes up. The loss would be incalculable.

As the saying goes, a rat droppings spoils a pot of soup, and a thousand miles of mention is destroyed in an anthill, Zhang Ying feels that it is necessary to rectify this unhealthy trend now, so as not to cause greater losses in the future, and want to rectify it in the future. The cost is significantly greater than it is now.

Therefore, today Zhang Ying put this etiquette training on the agenda. was in such a hurry to tell Lai Xiaohu that he also wanted to settle this matter as soon as possible. And the etiquette training she talked about, the main training is service etiquette, which is mainly to standardize the behavior of all store staff after receiving customers.

"This etiquette training can be done." After hearing this, Lai Xiaohu said that he still remembered what happened in the BMW store a few days ago, and Lai Xiaohu didn't want his clerk to become like this in the future.

In this era, it is a fashion to pretend to be a pig and eat a tiger, who knows if your clerk will get into any trouble for yourself because of this in the future?

Things were soon settled. And not only that, Lai Xiaohu also decided to turn this etiquette training into a permanent system after discussing it with Zhang Ying.

You can't just train this time because you find a problem this time, and then ignore it later. It's better to have no fuss.

Zhang Ying also agreed with Lai Xiaohu's opinion, and then the two determined that every new employee who enters the company must go through etiquette training before they can take up their posts.

If there is only one or too few employees who enter the company at that time, a unified training will be carried out after the cumulative number of new employees reaches 20.

After that, Zhang Ying immediately went outside to start practicing this training company, and although Lai Xiaohu also wanted to go with him and create more opportunities to be alone with Zhang Ying, Zhang Ying assigned Lai Xiaohu an important task before leaving. That is to formulate a company rules and regulations as soon as possible.

For example, this time, if those employees who were complained about were to be punished, only Lai Xiaohu had the final say on how to punish them for falling to the ground.

Without a uniform standard, it is always inappropriate in the long run.

And Lai Xiaohu's task is to standardize this, for example, what problem was an employee complained about once? How is it punished? What should I do if I am complained about twice? Three, four or even more?

At the same time, Lai Xiaohu also thought of other aspects, such as some employees infringing on the company's property? How is this punished? Some employees have broken the company's unity? How is this punished? At the same time, in all aspects, Lai Xiaohu doesn't want to know, and when he thinks about it, he feels that many things need to be regulated for employees.

Finally, after deliberation, the first company rules and regulations of Lejia Life were introduced.

First of all, after determining the overall policy that the company's employees must love the country, the people, the company, and the boss, and abide by the law and be strict with themselves, Lai Xiaohu also stipulated other details.

For example, if the employee is complained about for the first time, if the situation is true after the company verifies it, he will be criticized and punished once.

If it is the second time it is complained, if it is verified again, then the company will give a warning this time. If it is the third time, the company will be fined $1,000 for personal damage to the company's reputation. The fourth time it was complained, the company's fine will be increased to $10,000 after verification.

This 10,000 yuan was added by Lai Xiaohu himself, he didn't believe that those people didn't feel distressed after being fined 10,000 yuan, and it was up to you to see if you would dare to do it again in the future. And if he doesn't pay this fine, Lai Xiaohu doesn't care, he will give employees a chance to resign.

At the same time, if a person pays a fine of ten thousand. was complained again, then Lai Xiaohu can only say that even the fine of 10,000 yuan does not give you a long memory, then you are really hopeless.

For such a person, Lai Xiaohu has only one way to deal with it, expel. At the same time, the company will also decide whether to recover the losses caused by the impact of its own behavior on the company's reputation according to the actual situation.

In addition to this, Lai Xiaohu also made specifications for other aspects. For example, how to punish the company's employees for commuting to and from work, late arrival or early departure? The degree of punishment varies depending on the number of times.

At the same time, because the clothing of the staff of Lejia Life Supermarket is uniformly customized, there are also detailed regulations on the clothing etiquette of employees.

And if an employee violates the interests of the company without permission. For example, if the company leaks company secrets, embezzles company property, etc., once discovered, the company will issue various penalties such as warnings, double compensation, and police reports depending on the situation.

"Hey, it's not easy to do anything." Looking at the several pages of company rules and regulations typed out on the computer, Lai Xiaohu said with emotion.

Eight major items before and after. The rules and regulations of seventy-two sub-items let Lai Xiaohu come up with it alone, but it consumed a lot of his brainpower.

"Sister Ying. How's it going? "I saw Zhang Ying come back. Lai Xiaohu stepped forward and asked.

"Well, I've been contacted, I found a company called Tianhui etiquette training company, and they will send training personnel to our store according to our situation without delaying the normal operation of the company."

Hearing this, Lai Xiaohu also nodded to express his satisfaction and was able to train at the same time. It is undoubtedly the best not to delay the normal business of the company.

"By the way, this is the company rules and regulations I made, how about you take a look?" After speaking. Lai Xiaohu immediately handed over the rules and regulations that had just been printed out to Zhang Ying.

Zhang Ying didn't speak, but sat down and watched quietly, and after about half an hour, Zhang Ying stood up and said, "Well, it's very good." Did you find a template online? ”

"Hehe, the weather is very good today." Hearing this, Lai Xiaohu looked outside and said.

Looking at Lai Xiaohu's expression, Zhang Ying knew what was going on, but she didn't accuse Lai Xiaohu of anything, but saw Lai Xiaohu like this, and smiled rarely.

And her smile happened to be caught by Lai Xiaohu, "Laugh, laugh." Pointing at Zhang Ying, Lai Xiaohu said excitedly.

"Smack." Zhang Ying directly hit a stack of paper on Lai Xiaohu's head and said, "What are you laughing at." ”

Seeing Zhang Ying suddenly change into a cold look, Lai Xiaohu's enthusiasm disappeared all of a sudden, like a frosted eggplant.

Watching Zhang Ying walk outside, Lai Xiaohu hurriedly asked, "What about the company charter I formulated?" ”

"Very good." Zhang Ying said without replying.

"Oh," Lai Xiaohu said "oh", but there was no lack of disappointment in his words.

"Flutter," Hearing Lai Xiaohu's voice, Zhang Ying, who had just stepped out of Lai Xiaohu's room, immediately laughed softly, but Lai Xiaohu couldn't see it, and Zhang Ying wouldn't let Lai Xiaohu see it.

The training company Zhang Ying said was very timely, and the next day, the other party had already sent a person in charge to bring six etiquette trainers to Lai Xiaohu.

Lai Xiaohu thought at first that he would have to wait a few days to start, but he didn't expect people to come today, but if he comes like this, let's start today.

After that, Lai Xiaohu personally took seven people, one store after another, and introduced these etiquette trainers to the clerks in each store, and today's training officially began.

One of the six etiquette trainers is in charge of training in one store, and the person in charge is mainly responsible for patrolling.

In each store's free time, the etiquette trainer gathers all five people in the store for training, even the store manager.

And once the guests came, the opportunity for actual combat immediately followed.

When a salesperson or someone else is serving a customer, the etiquette trainer who is responsible for training them will always be watching, and if they make any mistakes or mistakes in the process of serving customers, the etiquette trainer will point out and correct them.

The training is tentatively scheduled for one week, and this will continue throughout the week. At the end of the week, it's time to evaluate everyone.

There are two points in the examination, one is a theoretical test, which is mainly based on the content taught to them by the etiquette trainer during the week.

The other is the actual assessment, which is mainly based on the different performance of each person in the training process, including not only their learning attitude, usual performance records, but also before and after the progress.

These evaluations will have a certain number of scores, with a perfect score of 100 points, a passing standard of 60 points, and finally anyone below 60 points will be dismissed.

Lai Xiaohu didn't take the usual method of elimination at the end, mainly because he felt that the method was too cruel and a little unbearable for him, and his company didn't need to use this method.

In the next week, Lai Xiaohu has also been grasping this matter, in addition to the promulgation and implementation of the company's rules and regulations revised by Zhang Ying, he will appear in the store from time to time to inspect the effect of the training?

Lai Xiaohu's personal supervision suddenly made all the employees realize that this training company was really there, and suddenly all the contempt disappeared. In order not to be jumped out of trouble by Lai Xiaohu, and in order not to be dismissed in the subsequent assessment, everyone paid unprecedented attention to it.

The assessment came as scheduled, and all the company's senior management were dispatched, one person was responsible for supervising a store, and then at noon, Lai Xiaohu deliberately suspended business for an hour.

At one o'clock in the afternoon, the assessment officially ended, and after putting away all the test papers, Lai Xiaohu had already delivered the lunch he bought to every store.

The assessment and summary of the final results were carried out by Lejia Supermarket and Tianhui Etiquette Training Company, and it took two more days for the results of the last 30 employees to finally come out.

"Hey." Looking at the only employee name below sixty points on it, Lai Xiaohu sighed, although he has always thought of himself as a kind-hearted person, he still knows that he must be hard when he should be hard.

Calling the manager of the store where the person worked, Lai Xiaohu personally waited in his office for the arrival of the only employee under sixty. (To be continued.) )