Drinks are a good thing.

After Leng Yuexin put a pot of wine into her stomach, these agents also raised the pot one after another, and they more or less, all of them swallowed the wine. How could they not do their best if they were so generous, but the amount of alcohol they drank varied.

But they all swallowed enough, and that was an indisputable thing.

I don't know if it's because of the strength of the wine, but after drinking enough, after drinking enough, the words of this group of agents have become more. It just so happened that Leng Yuexin was commensurate with their brothers, and they also began to be commensurate with Leng Yuexin.

"Brother, you are such a good person that you can understand the hard work of our agents. ”

"Brothers, they all think of us as inferior, like their servants. You are the only one who will treat us so hospitable. ”

"Brother, my peers also think that we have contributed the least, but we have received the most wages. But who knows the pain we have endured. ”

......

All the agents were communicating with Leng Yuexin like this, which made Leng Yuexin, who didn't know the situation, puzzled at this time.

"Big brothers, is there any danger in your work?" Leng Yuexin asked.

But this group of agents began to talk and stop.

"Well, since we are all brothers, then I will no longer hide it. Anyway, if I'm just talking about the incident and not revealing the customer's privacy, then it's not a violation of our rules. ”

"It just so happens that our investors have also issued such a huge reward, so let me talk about my experience and the rules of our industry to point out a direction for the new leaders. ”

An older agent got up and spoke these words. Then he paused again, and spoke again.

"In fact, our work, to put it bluntly, is to serve customers, so we are the servants of customers, and there is really no fault for it. Because only with this attitude can we really do a good job in this industry. ”

"Of course, because of the existence of the big boss, the remuneration we get from the customers is much higher than that of ordinary servants. This is not only the night shift, but even the day shift salary, which is also a standard that cannot be reached in all ordinary industries at present. ”

And this is the reason why many newcomers have never been able to correct their attitude, they always feel that they have made more money, so their identity has become noble. But our customers are our food and clothing, and if we don't have them, where would we have such a high salary?"

But there are a lot of people who don't understand this, who can't stand their high wages, and who are still treated like servants. As a result, their attitude towards customers became arrogant, either perfunctory, or contrary, so that they eventually caused customer dissatisfaction, which led to complaints. ”

"The wages to be deducted from a complaint may only be two or three hard-earned money for our night shift. But for those who work the day shift, it may take them more than half a day to earn it back. ”

"Some agents can't figure it out, saying that they are doing everything well, but why do they still have customers who always complain about themselves? To put it bluntly, it still lies in their own service attitude. For example, the customer's belongings are very private, so he will pay a lot of money for us to put them in a very private place. ”

But when the customer went shopping the next day, he found the items he had entrusted the previous day in a garbage heap not far away. So although this is something that the customer doesn't want, how can such an attitude not make the customer angry? So what is the grievance of the customer who decides to complain about him?"

"This is just some less important items, and what if the customer has to do something, is a very important thing? So such a service attitude, how can this be done to make the customer satisfied? And once the customer is not satisfied, then the light is a complaint, the heavy one is very likely, even the job will not be saved, and you will have to suffer from the customer again. ”

And this is also a problem that some young people have not been able to figure out, because they do not have the slightest sense of responsibility, because they are always thinking about perfunctory. But who can they get by such perfunctory? Or every month, more than half of their wages will be deducted. Or I don't know when even their people will never be seen again. ”

"So some people say that our job is actually a very dangerous profession. But I want to correct him a little bit, there is nothing in this world for no reason, including some customers, they are actually because of their own reasons, but they complain about us on their behalf. "Daxia Chinese Network

But even so, there is a reason for that. Because customers complained for no reason, most of them were because they were in an unusually irritable state at the time. And the actions of our agents just happened to touch the point where they were irritated, so it was because of this that a complaint was created. ”

But the person being complained about is still unaware and feels that he has not done anything wrong. But that's the case in the service industry, where everything has to be about the customer, not about their sense of self all the time. ”

That's why they all feel that customers are always inexplicable, so they complain about them. But all of this is normal, because if they can achieve the standard and act with a smile, they can use the most enthusiastic service in exchange for the smile of every customer. If so, then how can customers complain about us again? And if they don't complain about us, then won't our wages be able to earn a lot of money?"

"So, it's not really a job problem at all, and it's not a problem with customers at all. It's just that their service attitude and their position for themselves have never been well placed. ”

"Actually, I never understood that it was just a job. Since it's just a job, so the customer pays and we earn the commission, and so on, aren't we the customer's servants? But why are there some people who have to put their posture so high? Customers haven't put on a posture yet, so what qualifications do we have, why do we? Just because our wages are higher than theirs? But aren't our wages all given to us by them?"

When the elder Dai Lao said this, he took a deep breath.

"If you think about these things, no one will want to talk about them, after all, you can't change this fact, and you can easily offend people. But fortunately, at this time, there is only the night shift here, and all the people on the night shift are all very qualified agents, unlike their day shifts, most of which are indiscriminate. ”

"Because the unit price of the night shift is very high, the service attitude must naturally be very high, which is all the experience I just talked about to avoid complaints. But the day shift agents, they will not listen to these at all, because our work requires a degree of freedom, if they are not willing, then the service attitude will naturally not be qualified. ”

"But when it comes to freedom, it's a very awkward question, because only by giving them freedom can they serve well. But once they are given the freedom to get used to not being disciplined, then they will naturally have no patience to listen to the teachings of others. ”

"They start to be arrogant, they start to be ambitious, and they also start to think that the night shift is not really a big deal, so they feel that they can do the night shift job. Therefore, they will be deducted from their wages because of this, and the worst ones will die directly. ”

And that's why, no one wants to be in this position as a warehouseman. Because the agents only need to manage themselves, as long as the business level is good enough, then the high salary, it is also a breeze. However, the warehouse clerk, although the basic salary and commission are much higher than ours, he has to manage all the agents. It's okay to talk about our night shift, but for the day shift agents, it's a mess. ”

"And if a substitute makes a mistake, it will have to deduct the warehouseman, a small half of the bonus. Not to mention that in the day shift, there is such a large group of people, and they all make mistakes often. So although the commissions of the warehouse clerks are very high, in fact, he can only get a basic salary. ”

"This is definitely not alarmist, because the results of historical experience have summed up, and the warehouse clerk can only get a basic salary every month, without exception. ”

No exceptions.

The young man next to him was already extremely decadent at this time. He should obviously be a leader, but he, the leader, is destined to only get a basic salary, and there are no exceptions.

This made him feel a rare trace of luck in his heart, and it was all gone up in smoke at this time. Because there are so many predecessors in the past, I am afraid that there should be many people with strong abilities, so even they can't escape this curse, let alone themselves, such a small shrimp?

So at this time, the young man was already about to collapse, but fortunately, he reacted immediately. His boss is Leng Yuexin at this time, which means that he has completely escaped from this sea of suffering.

Well, it's fine. Because this is their business, and he will leave office soon, and he will go to Leng Yuexin from now on.

So the young man laughed again, took up a jug of wine, and saluted the old man.

"My brother's experience is very valuable, and it just made my little brother suddenly realize. So please allow me to give my brother a cup to thank him for his generous teaching. As he spoke, the young man picked up the flask, and then threw his head up and drank it all.

Then the elder took a big sip of the jug.

Then, a middle-aged man on the wine table also stood up.

"Mr. Chen is the most senior elder among all our substitutes, so basically the experience he has summed up is all the insiders in this industry. Of course, we have to thank today's dinner that we can all have such valuable experience, and now that we have these experiences, then we can do our best in the future, so that we will not be deducted from our salaries, and we can also get a high salary. Therefore, I would like to thank the investors once again for giving us such a valuable opportunity, so I took the lead to give the investors a toast. The middle-aged man said, and then picked up the flask and drank it all.

The whole dinner table was full of harmony.