6 Xin is now in a corner, a few customers are surfing the Internet in front of the computer, and the two waiters next to them are still doing nail art for a few fashionable girls.

This is something that 6 Xin has never seen in other restaurants in the past, and he suddenly became interested.

6 Xin sat in front of the computer to surf the Internet, pretending to browse the latest news, but in fact used hacking techniques to break into the official intranet, and now the upper echelons are indeed investigating Bai Enxi's case.

Liu Yao happily sat there to receive a manicure service.

Chen Haitao looked around boredly.

When the queue reached half past seven, there was no place yet, so Chen Haitao complained: "Brother Xin, can't you drink there?" Why line up here? Let's go somewhere else! ”

6 Xin smiled indifferently and asked rhetorically: "Then do you know why I came to Haidilao hot pot restaurant on purpose?" ”

Chen Haitao said without thinking: "Isn't it because it's delicious here?" ”

6 Xin shook his head lightly: "There are many restaurants of various grades in the imperial capital, many restaurants are crowded, most of them are worried about the source of customers, but in this Haidilao, many guests would rather wait in line outside for a long time, but also eat here, I'm afraid it is not a delicious thing to do!" ”

Liu Yao, who was sitting on the side, smiled and admired her crystal nails, feeling very beautiful, listening to 6 Xin's question, she said without thinking: "Needless to say, of course it's the service here!" The service here is 99% better than the restaurant! ”

6 Xin was about to praise Liu Yao, but suddenly felt a little urgent, so he asked a male waiter standing aside: "Where is the bathroom?" ”

The waiter smiled and said, "Sir." I'll take you! ”

The waiter pushed open the door of the bathroom for 6 Xin, and 6 Xin went in to see that it was spotlessly clean, cleaner than the toilets of KFC and McDonald's fast food restaurants, which killed 90% of the hot pot restaurants.

6 Xin has always admired the hygiene of KFC and McDonald's, and feels that domestic catering companies should learn more from them. If a restaurant can't even do basic hygiene, the rest is not to be discussed.

And Haidilao's sanitary conditions impressed him.

6 As soon as Xin finished washing his hands, a waiter smiled and handed him a paper towel, which made him feel good.

6 Xin remembers that Singapore's Senior Minister Lee Cheng Yew said, "Judge the health status of a country. It is enough to look at the restrooms in the homes of the people. There is some truth to that. The toilets in Haidilao are not only very neat and clean. There is also a special person attentive service, and it seems that the overall quality of this restaurant is good.

Soon after 6 Xin returned to the waiting area, a waiter came over with a smile and said, "Sir, there is a vacant seat." You've been waiting for a long time! ”

6 Xin and the three of them just sat down. A waitress brought two cups of sour plum soup. He smiled and said, "Sir, you use it slowly." ”

The waiter's smile was natural and kind. Let 6 Xin feel warm.

began to order, 6 Xin in order to show his generosity, after ordering a hot pot, he ordered several dishes, and the waiter who ordered the food actually said: "Sir, just the three of you, you order a little too much, you can't eat, it's wasted." If it's not enough, you can add more after eating. So, 6 Xin deleted two.

This point is particularly impressive to 6 Xin, he went to other restaurants to eat before, and the waiters generally pick up expensive dishes and try to recommend them to customers. However, Haidilao's employees are considering the savings of customers, and it seems that Haidilao is really a bit unusual.

At the beginning of the meal, due to the heat of the hot pot, Chen Haitao's glasses were covered by the heat, and he was about to wipe them with a paper towel, when the waiter at the table handed him a glasses cloth. After wiping the glasses, Chen Haitao was about to return them, and the waiter said, "Sir, I gave it to you, and it is convenient for you to use it usually." ”

In the process of dining, without waiting for the water in the 6 Xin cup to drink, the waiter has already taken the initiative to pour him full, which is also completely different from the experience of 6 Xin in other restaurants, in other restaurants, the waiters are standing there like a telephone pole, having to shout a few voices to come.

In Haidilao, what do guests need, the service staff almost trotted over, smiling and serving.

6 Xin smiled and said to Chen Haitao and Liu Yao: "It's a high-end hotel, and the service is not as meticulous as this." Today, I am truly educated. After I go back, I want all our employees of Sanjin Group to learn Haidilao's service management. ”

Chen Haitao felt that the company's service management was very far away from him, a person who had just graduated from college, and he devoured it quickly, but he didn't listen to it at all.

Liu Yao's eyes lit up, she originally thought that 6 Xin was a shit lucky inheritance to have so much money, but now it seems that although 6 Xin is young, he has the character of an entrepreneur, he can not forget to learn the management essence of other enterprises when he eats, such a person will not be a short-lived tyrant.

She made up her mind that she would follow him in the future and never be half-hearted anymore.

6 Xin sighed and said: "In fact, the taste of Haidilao is not particularly delicious, the reason why so many people come is because they have high-quality service, and high-quality service can make up for the lack of taste."

Why does good service make up for the lack of taste? Because the lack of taste is only a matter of technical level, and the quality of service is a matter of attitude. You can forgive a person's level of allegimate, because it is normal for the ability to be high or low, but can not tolerate a person's poor attitude, let alone tolerate others do not respect themselves, high-quality service just reflects the respect for customers, so that customers feel respected.

The customer is not God, and the customer does not take himself as God. But every customer craves a little respect, they all want to be treated fairly, and they all want to get their money's worth.

In fact, the customer requirements are not high, and they are far from reaching the demanding process, especially the consumers of Huaxia are very tolerant of the enterprise, sometimes as long as the service attitude is better, the degree is faster, and the smile can win the customer's forgiveness and goodwill, and even make themselves stand out from their peers. ”

Liu Yao listened very carefully, and she couldn't help but clap.

Chen Haitao looked at Liu Yao blankly and applauded.

6 Xin looked at Liu Yao in surprise, he suddenly realized that he had mistaken her over the years, she was far from being as money-worshipping and superficial as she appeared on the surface, she had her life pursuit, she had her ideals.

The reason why she became so money-worshipping is probably forced by life, her father was seriously ill, her mother ignored it, she borrowed money everywhere, only 6 Xin was willing to lend her money at that time, she could write an IOU, and she didn't have to promise it at all, but she really wanted to be 6 Xin's girlfriend...... (To be continued......)

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