Xiong Yu smiled and said, "Classmate Ouyang, since you believe in Dr. Li's words, why did you come to me?" Okay, you go back, just follow the prescription prescribed by Dr. Li. ”

Xiong Yu gave the eviction order, Ouyang Feiyu blushed, but she didn't want to ask anything more, hesitated for a moment, stood up, and was ready to leave.

The female classmate who came with Ouyang Feiyu quit and immediately said loudly: "Doctor Xiong, what kind of attitude do you have, it's too disagreeable, I want to complain to you." ”

Xiong Yu rolled his eyes and said lightly: "Whatever." "I thought to myself, if you complain about me, you're helping me, hehe, complain, complain.

"You ......" The classmate was angry, immediately took out his mobile phone, ignored Ouyang Feiyu's obstruction, called the complaint number of the school hospital, and complained to Xiong Yu.

In addition to several related departments, Mall University also has a library and medical technology department, as well as a general department. The General Section includes a variety of functions such as personnel, finance, logistics, and customer service.

After receiving the complaint call from this female classmate, the customer service supervisor of the general department who was in charge of duty immediately checked Xiong Yu's information and found that it had just been entered yesterday afternoon, and it was obviously a new doctor.

The supervisor unceremoniously called Xiong Yu, didn't ask anything, and directly asked why his service attitude was so bad, and asked him to apologize to the complainant immediately.

How could Xiong Yu eat her pot, he immediately replied, "You find out the situation first, don't don't let out nonsense if you don't know anything", and then hung up the phone.

The supervisor was angry, she had never seen a doctor dare to speak to her with such an attitude, and immediately unceremoniously decided that Xiong Yu was responsible for this complaint. According to the rules and regulations of the school hospital, once the responsibility is determined, 1,000 yuan will be deducted at the end of the month.

The supervisor immediately made another call to Xiong Yu, and hung up the phone after only saying one sentence: "I inform you that this complaint has been determined to be your responsibility, and you will be fined 1,000 yuan at the end of the month." ”

Xiong Yu just wanted to make the matter as big as possible, so he didn't deal with the supervisor for the time being, but said to the female classmate who complained about him: "Okay, your goal has been achieved, the complaint is determined to be my responsibility, and I will be fined 1,000 yuan at the end of the month, so you can leave now." ”

Ouyang Feiyuden felt embarrassed, and said with a red face: "I'm sorry, Doctor Xiong, Han Ying didn't mean it, let's go to the general department, and we will definitely eliminate this complaint." ”

When the female student named Han Ying heard this, she immediately snorted and said: "Fei Yu, why should you eliminate him, I won't go, you see his attitude, he is still so arrogant, he deserves a fine of 1,000 yuan, let's go, Dr. Li has prescribed medicine for you, and said that you should rest more, and if you don't go to class today, you can go back to the dormitory to sleep." ”

Seeing Ouyang Feiyu being pulled away by Han Ying with some reluctance, the corners of Xiong Yu's mouth showed a hint of a smile, and he secretly thought, hehe, wait, the opportunity for the Chinese medicine department to become famous has arrived.

Xiong Yu picked up the mobile phone and dialed the complaint number, and after the phone was connected, the voice of the supervisor immediately came from inside: "Hello, this is the complaint phone number of the University Hospital of Mall, which doctor or nurse do you want to complain about?" ”

"I don't complain about any doctors, I don't complain about any nurses." Xiong Yu smiled, "My name is Xiong Yu, and I complain that you don't know right from wrong, and you are responsible indiscriminately." ”

The supervisor was angry, for so many years, no doctor or nurse dared to complain about her, and he was furious and shouted: "The surname Xiong, you wait, I'll go over, I want to see how you complain about me." ”

Xiong Yu sneered: "Okay, I'll be waiting for you in the hall on the first floor." ”

As soon as he hung up the phone, Xin Guangcai came in and asked, "Xiong Yu, what happened, why did I look at one of the two female students just now, one of them was particularly angry, and said that your attitude was not good?" ”

Xiong Yu stood up and said with a smile as he walked out: "It's nothing, Director Xin, the female student named Ouyang Feiyu came to see a doctor just now, and the result of my diagnosis was exactly the opposite of the result of Dr. Li of Internal Medicine, and the female classmate named Han Ying who came with Ouyang Feiyu said that my medical skills were not good, and I didn't calm down, so I reasoned with her, and then she complained about my bad attitude." ”

After Xin Guangcai listened, he sighed and said: "Young people are competitive, this is a common problem, and it is nothing, it's just that there are two people in charge of complaints, one is called Bu Xue'er, a young man, a good person, and a serious worker, every time he receives a complaint, he will investigate the matter clearly, and then stare at it, and the other is called Qin Liying, who is almost fifty years old, relying on the old and selling the old, and often does not ask about the right and wrong, he directly assigns the blame to the doctor or nurse, and today it happens to be Qin Liying on duty." ”

Xiong Yu heard the meaning of Xin Guangcai's words, obviously dissatisfied with Qin Liying, it is estimated that Qin Liying had also set his responsibility before, which made him very unconvinced, but he was helpless.

"It's okay, Director Xin." Xiong Yu said with a smile, "The merits must be decided, no matter how powerful that Qin Liying is, he has to be reasonable, otherwise, there will be no heavenly reason." ”

Xin Guangcai saw that Xiong Yu didn't care, hesitated for a moment, and said: "Xiong Yu, you just came, there are some situations that you don't know, Qin Liying is Principal Mi's cousin." ”

Xiong Yu rolled his eyes, thinking in his heart, what happened to Qin Liying is Mi Sufang's cousin, I am still Principal Qiu's fiancé, who is afraid of whom, I have to teach that Qin Liying a good lesson today.

"I see, thank you, Director Xin." Of course, Xiong Yu would not tell Xin Guangcai this idea, he was afraid that this old man would be frightened, and after thanking him, he left the Chinese medicine department and quickly came to the hall on the first floor.

As soon as Xiong Yu arrived, he saw a middle-aged woman wearing glasses also arrive, with a menacing look, and shouted loudly as soon as she arrived: "Which one is Xiong Yu, come out for me." ”

Qin Liying made a grand appearance, and there were many students who came here to see a doctor, as well as many people in the society, even with doctors and nurses, all of them were surprised and thought: "Who is Xiong Yu, who dares to provoke Qin Liying?" ”

It just so happened that Shangguan Qianyun came back with the cart after receiving the medicine, and when she heard Qin Liying shouting Xiong Yu's name, she was taken aback and immediately stopped, and then saw Xiong Yu coming down from the staircase and shouted loudly: "I am Xiong Yu, who called my name?" ”

Qin Liying glanced at Xiong Yu, sure enough, it was a young man he didn't know, and his anger was even worse, and he shouted loudly: "Xiong Yu, a patient complains about your bad service attitude, I will give you responsibility, what are you not convinced?" ”

Xiong Yu came to the front and said with a smile: "You are Director Qin, you are right, I am indeed not convinced, do you know the ins and outs of the matter?" ”

Qin Liying snorted coldly and said: "No need, there are thousands of complaints in my hands, all of them are doctors or nurses with bad service attitudes, and patients have no grievances with you, will they deliberately complain and play?" ”

The two quarreled in the hall on the first floor, and immediately attracted a large group of onlookers, Shangguan Qianyun pushed the cart and couldn't squeeze in, she was in a hurry, but she had no choice but to send the medicine back first.

Xiong Yu snorted and said with a smile: "Director Qin, you are responsible for handling complaints, after receiving the complaint call, the first thing you should do is not to listen to and believe partially, but to understand the situation at the time first, and then make a comprehensive analysis, and finally make a conclusion, but it seems that you didn't listen to me what happened at that time, right?" ”

For Qin Liying, many doctors and nurses in the school hospital hated her to the core, this time I finally heard that there was a new doctor who dared to quarrel with Qin Liying, all of them were in good spirits, and all those who could come over came to see the excitement, and the hall on the first floor was almost blocked.

Qin Liying said coldly: "Okay, Xiong Yu, tell me, what was the situation at that time, I will call the complainant now to confront him." ”

At that moment, Qin Liying really called Han Ying and asked her to come over and confront Xiong Yu. However, Han Ying was full of promises at first, but after two or three minutes, she called Qin Liying back, saying that there was an urgent matter at home and she had to go home, and she would talk about it when she had a chance to talk about it later.

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