South Korea's Samsung Electronics, why do you trample on the dignity of Chinese consumers?!

(The description in this article is completely true, and the author is willing to bear any legal responsibility arising therefrom)

The author received a call for help from Mr. Zhao in Zhengzhou City, Henan Province, and rushed to his home. The following content is based on Mr. Zhao's true oral description and has not undergone any processing.

In the summer of 2013, in order to take care of the elderly at home, Mr. Zhao's family of three gritted their teeth and sold the top-floor residence in the original family area and replaced it with a commercial house with an elevator.

The joy of housewarming, like all ordinary people, Mr. Zhao's family bought new home appliances, although there were many differences with his wife, and finally adopted his wife's suggestion, out of trust in the Korean Samsung brand, purchased a Korean Samsung brand refrigerator made in Suzhou, China, model: RS552NRUASK\SC.

Before the Spring Festival of the Year of the Rooster, the family suddenly found that there was a problem with the refrigerator, the compressor was working normally, and the temperature of the refrigerator was normal, but the freezer failed, and there was a large gap between the temperature display and the actual temperature, and the purchased festive meat began to melt.

Mr. Zhao immediately called the Samsung after-sales phone 4008105858, and the next day the local special repair shop replied to Mr. Zhao, saying that the after-sales personnel could be sent to repair the door one day, but the refrigerator had passed the warranty period and needed to pay the door-to-door fee and spare parts replacement fee, Mr. Zhao agreed.

The after-sales personnel came to the door, did not carry any testing tools, just opened the refrigerator door and looked at it, and told Mr. Zhao's family: The refrigerator is too big and needs to be pulled away for maintenance.

Mr. Zhao's family are reasonable people and express understanding. Because the refrigerator is stored with a large amount of holiday food, and there is heating in the house, the food will spoil after the refrigerator is pulled away, and it is decided to repair it after the holiday.

After the Spring Festival, Mr. Zhao contacted Samsung after-sales again. The next day, the maintenance staff who had come to the door came to the phone and said that I had seen it last time, the compressor of your refrigerator was broken, and after the warranty period, it took 1200 yuan to replace the compressor, and the cost of transportation to and from the vehicle was also paid.

Mr. Zhao is also a science and engineering graduate, and he questioned on the phone that the other party had not undergone any professional testing, how did he know that the compressor was broken? If the compressor is not working, how can the temperature of the refrigerator be normal?

The other party changed his words, what specific problems need to be pulled away for testing, but you must pay a deposit of 500 yuan before you can pull away the maintenance, this is the company's system, in order to prevent customers from not admitting after repairing household appliances.

Mr. Zhao is a more sincere and reasonable person, and refused on the spot. The reason is: I let you pull away the refrigerator of eight or nine thousand, even if it is less than two thousand to change the compressor, and even if the customer does not pay the maintenance fee if you take 10,000 steps back, you will be finished if you detain the refrigerator and do not give it, but it is a personal insult to let the customer pay the deposit in advance!

In the afternoon, a lady from the local maintenance center called again, emphasizing that the deposit must be paid first, otherwise the repair will not be made. And sneered: "It's okay if you don't fix it, anyway, the replacement of household appliances is very fast, you can buy a new one!" ”

Mr. Zhao was angry, and the more he thought about it, the more traps there were: I paid the deposit, the lion in the repair shop opened his mouth, it was broken here, it was broken there, anyway, you are a layman. Don't give money? The refrigerator is no longer for you, and the so-called collateral you paid in the early stage is also gone! The trust between people is mutual, you don't trust me, why do you ask me to trust you?

In view of the attitude of the local repair center personnel, Mr. Zhao chose to call Samsung after-sales service again to complain, asking to change the repair shop and pay the repair fee normally.

Soon, a call from Samsung's headquarters in Beijing came the next day, and Mr. Zhao was overjoyed: big companies can still be trusted. But after answering the phone, Mr. Zhao's heart returned to the freezing point, and the other party's reply was cold: first, our maintenance personnel have undergone strict professional training, and he said that if the compressor is broken, it must be the compressor is broken, which is undoubted. Second, the company has clear regulations that for Chinese users, refrigerator and household appliances must pay a deposit before they can be repaired after they are out of warranty. Third, there is only one authorized maintenance center in the region, and there is no way to change it.

Mr. Zhao asked on the phone: 1. I don't doubt that your maintenance personnel have undergone strict and professional training, but they can be so professional that they can immediately determine what the problem is without any testing equipment? Also, the quality of your Samsung refrigerator products is so poor? The domestic refrigerator I bought ten years ago was scrapped, and the compressor has not been broken! Second, the maintenance cost can be paid a lot, who made me blind to believe in the Samsung brand? But never accept the so-called maintenance deposit, which is a violation of the personal dignity of customers! Do you Samsung dare to play like this in South Korea? Or is it discrimination specifically against Chinese customers?

Is the repair deposit unique to your Samsung? Or is there such an unspoken rule in the entire industry?

The other party did not reply and hung up the phone stiffly. As of press time, the two sides are still at a stalemate.

After Mr. Zhao finished speaking, he extinguished half of the cigarette angrily, looked up and said: "It's not that I can't afford to pay the 500 yuan, but people fight for a breath of Buddha to receive a stick of incense, I would rather smash the refrigerator than lose the face of my ancestors, and send it for repair." What age is this? The Chinese have long been no longer the sick men of East Asia! ”。

The author smiled and persuaded: "Don't be angry, you may really believe in people's after-sales service, after all, he is professional, maybe they just break the compressor every day?" The so-called maintenance is the replacement of parts. Besides, it is rumored that Samsung's mobile phone exploded and did not allow boarding, how good can its home appliances be? I advise you, the quality of domestic refrigerators and mobile phones is good, and the after-sales service is also humane. I'm sending this out, believe it or not? A bunch of netizens scolded you for deserving it".

Seeing Mr. Zhao's depressed appearance, the author joked: "In this way, don't worry about running out of refrigerators." I will leave a QQ number at the end of the article, there are so many refrigerator companies in China, which boss can guarantee that their products will not be broken within five years, will take the initiative to contact me and give you one for free. Let you feel the condolences and enthusiasm of your compatriots, and it will be regarded as advertising for their enterprises for free. Don't fix that old refrigerator, you can find a place to smash it, you bought it yourself anyway. ”

The author is not a fanatical nationalist, I just want to say: any enterprise does not respect consumers, national feelings, and human nature. Consumers have the right to vote with their feet without hesitation. This kind of enterprise is not far from its demise!