Wu Fan asked Meng Fei with a smile: "The aspect that you feel the most in the process of managing the company, can you tell me about your hardships?"

"Very few of the staff in the hotel chain know me, and I am almost alone!" Meng Fei said with a smile.

Wu Fan also smiled, he held the wine glass and touched Meng Fei and drank a little, pursed his lips and said slowly: "Make a lot of jokes, right?" Meng Fei continued: "Yes, once, I decided to go to a hotel with a lot of customer feedback to go for an unannounced visit!"

"You don't have an unannounced visit?" Wu Fan said. Gu Wenwen said: "Because, no one knows that you are the chairman of the hotel group!"

"I was a little worried that the management of this problematic hotel knew me, so I went cautiously!" Meng Fei said.

Gu Wenwen asked: "What method did you take to investigate?" Wu Fan said: "The best form is to eat!" Zhang Ning said: "How can eating reflect the service attitude of the hotel?" Meng Fei said: "The most reflective problem is eating! This hotel is four-star, the hardware facilities are very good, and the most complained by customers is that the service attitude is very poor, and the customers are divided into three, six, nine and so on!"

"Aren't there one or two big hotels like this? When you go in, the waiters greet you with a smile at first, and if you order cheap food, your attitude will immediately cool down, and some of them will immediately change their faces!" Yao Manli said.

Meng Fei smiled and said: "That's right, when I went in, the waiter at the hotel who wanted Xiao Yao to say had a very good attitude and asked me what I was eating?

"After the waiter enthusiastically introduced me, he asked me, 'Sir, what are you eating?' Meng Fei said. Gu Wenwen said: "Meng Fei, if you want to understand the real situation, you have to use strategy, ordering food is the key?"

"You ordered a cheap dish?" Wu Fan asked. Yao Manli said: "Anyway, one meat, one vegetable, two dishes, right?"

"I didn't order, I asked: Do you have noodles?" Meng Fei asked. At this time, the lobby manager was calling the waiter to have something, and the lobby manager came to top the waiter, and the manager asked me, "Do you eat noodles?"

Meng Fei said: "I saw that the opportunity had come, so I said, I'll have a bowl of smooth noodles!" The lobby manager looked at me and said, "Glossy, we don't have it here, please go out, we still have to sit on business!" Gu Wenwen said with a smile: "Meng Fei, you can figure it out, after a long time, you want a bowl of smooth noodles!"

"This is a better way to try out the hotel's service attitude!" Wu Fan said. Zhang Ning smiled and said: "Such a high-end hotel, you have been grinding in it for a long time, only come to a bowl of smooth noodles, the waiter must be unhappy!" The lobby manager said: "Go out quickly, buy a bowl of instant noodles to eat, we are very expensive here!" Yao Manli said: "The lobby manager is also reasonable, he is saving for you!"

"I said I like to eat bowls of smooth noodles here!" Meng Fei said. The lobby manager said, "Get out of here, pay attention to your image, don't get my seat dirty!"

"I said, are you discriminating against me?" Meng Fei said. The lobby manager smiled and said, "How about I just discriminate against you, you can't afford to eat, don't come in, pretend to be a big ghost?" I said, "Why do you talk like this to customers?" The lobby manager said disapprerovingly: "I treat you like this, what can you do, you are a wage earner?" I said, "This is how you usually treat customers?" Wu Fan smiled: "This time I hit the muzzle of the gun!" I said, "Please come to your manager?" The lobby manager said: " Do you want to sue me? Our manager is not available!" The time is half past eleven o'clock at noon, which is the time when the hotel has a good business for guests, according to the regulations for chain hotels: the time period for guests to eat: noon: ten o'clock to half past twelve.

Afternoon: 5 p.m. to 8 p.m. During these two periods, the general manager of the hotel must be on duty in order to deal with the hotel's emergencies.

I said, "Call your manager, I have a request!" When the customer has a demand, if the manager comes forward to explain, the manager must explain the reaction to the customer in person.

The lobby manager said that the manager was not available, did he not understand the hotel's regulations on customer appeals, or was the lobby manager deliberately prevaricating?

I was negotiating with the lobby manager, but the hotel manager came, and he asked the lobby manager, "What are you talking about with him, just tell him to go out!" I asked, "Are you the manager?" The manager ignored me, just rolled his eyes at me, but the lobby manager said, "This is our manager!"

"What are you talking to him, go out, if you don't leave, leave it to the security guards!" the manager said and left.

I said, "Manager, do I have a request?" The manager glared and said, "What is the demand?"

Gu Gu Wenwen smiled and said, "Meng Fei, I haven't heard you say this interesting thing?" Li Hong said: "It's just a classic case!" Wu Fan asked: "Is that manager going to drive you away?" Meng Fei said: "I'm reminding this manager again, so I said, is this how you handle customer appeals?" Yao Manli asked: "The manager should be stunned?" Zhang Ning sneered and said, "The manager won't pay attention to him!" The manager turned around and asked, "Who are you?" Yao Manli smiled and said: " The manager should take into account that the person in front of him is unusual!" Zhang Ning said: "Tell a story, the manager won't take care of you!" Meng Fei said: "The manager said into the walkie-talkie: "Security, come and take a person out here!" Li Hong said: "The inspection system must keep up, the key is to implement the problem of execution!" Meng Fei said: "Li Hong said it well, I have summed up the lessons from this incident, we must promote the construction of executive power, and now we have achieved very good results!" Yao Manli asked: "How did you deal with this manager?" Meng Fei said: "The manager called the security guard to bombard me away, and I asked: How do you usually treat customers differently?" The manager didn't pay attention to me, and was about to leave, I said: "Treat customers differently, don't take the customer's demands seriously, just these two items, enough to tell you to leave immediately?" The hotel manager and the lobby manager were stunned, and after the two of them looked at each other, they looked at me and asked, "What did you say?" At this time, Gao Qiu walked in, and the manager-level middle-level managers of the big hotel all knew Gao Qiu, who was in charge of specific business, and said: "Gao is always good!" Gao Qiu introduced this and said: "This is the chairman!" The hotel manager was about to explain, Gao Qiu interrupted him and said, "Leave, immediately!" I grabbed the red envelope with the god realm The latest chapter 240 Chapter 240 appeal URL: