Chapter 3 You's rewards and punishments
Speaking of She Qiang and Sha Er, there are two reasons why their eyes are always aimed at the guests, and sometimes they ignore Gu Huai's newcomers.
The first one, of course, is because of unfamiliarity, the old man is afraid that newcomers will grab jobs and resources;
The second is because of the performance appraisal standards and the rules of rewards and punishments.
Speaking of the latter one, here is a talk about the reward and punishment rules of You's shop.
I really couldn't find an ancient text with X in it, so I replaced it with some more modern words. I thought it might be more beneficial to the reader. So I ask for your understanding.
Besides, if you don't read this paragraph, it won't affect the plot.
Since its opening, although it is not perfect, it has been constantly revising and improving its reward and punishment rules.
According to different stations, there will be different reward and punishment rules according to different standards.
Let's start with this station.
Although the Youshi warehouse is a warehouse, it is operated before and after.
In front of the guests, it is mainly to do some reception and negotiation orders, as well as post-sales operations;
After facing the goods, it is mainly responsible for some purchase, inspection, tallying, delivery and clearance operations.
Some time ago, our protagonist Gu Huai was mainly responsible for some later operations.
Let's talk about the back first.
The criteria faced by the guys who handle the goods include:
Purchase time, purchase volume, goods loss score, number of inspections, inspection error score, tally time, tally loss score, delivery punctuality score and clearance cost, etc.
I won't go into detail about some specifics, but I just want to talk about the difference between purchasing goods and delivery standards.
Boss You is a resolute person, so he has to be quick to purchase.
At the same time, because he himself is a young man, he cares about the guests, he also understands the guests, and knows the temperament of the goods they want, so he asks for punctuality, not fast.
For the post-sale category, it is mainly to see that the guests are not satisfied.
However, whether this satisfaction is sometimes more dependent on people's faces.
Sha Er is also in charge of some after-sales matters, so it's not surprising that they stick to their guests all day long - they care a lot about how their guests feel.
Of course, Sha Er is also responsible for things such as receiving orders. This aspect is mainly for the examination of three directions, one is the number of visitors, the second is the number of retained customers, and the third is the total price of purchases.
To put it simply, the first step is to see how many customers can be received, the second step is to see how many customers can be left from these guests, and the third step is to see how much silver can be contributed to the shop from these remaining guests.
Specifically, the specific partners of the three examination standards are different.
Picking up customers, including pulling customers from outside and picking up customers from inside the store, mainly depends on how many customers they can bring;
Those who negotiate orders can go outside to pick up customers, but they mainly do their own work in the store. In the process, it mainly depends on how many guests they can keep to negotiate directly with them. For example, She Qiang mainly does similar things.
Then one of the tests that the person who picks up the customer and the person who talks about the order has to face is the "total price of the goods".
But the total price of this purchase is also a matter of face and mood. Although you can start to get a general idea of your customers' buying expectations – for example, some people are thinking about buying Liusi beans, but when they actually buy them, it may be a different kind of product.
Therefore, for the guy who takes the bid and talks the order, it is equivalent to a fragrant dumpling who doesn't know the size.
However, no matter how big or small, it is fragrant.
There are many more details that I will not go into detail. Moreover, these practices of Youshi are not perfect.
After that, as our Gu Huai grows, he will also make improvements to some of the test standards.
Stay tuned!