After leaving the Datang Academy of Sciences, Lin Feng first went to Yaya New Village in the north, and further discussed with the village chief, deputy village chief and others about welcoming the emperor's private visit tomorrow, and arranged a few small designs, until everything was arranged, he did not leave.

Subsequently, Lin Feng rushed to the construction site of the other two supermarkets, communicated with the construction party and two shareholders in charge of the site, and instructed that the construction must be carried out in strict accordance with the drawings, and at the same time, the quality of the project must be grasped. The heads of both parties agreed.

When all this was done, it was already very late, so Lin Feng took Zhang Bin and Feng Jingyun to the second floor of the supermarket for a light meal, and pulled out a few tricks with Zhao Yu, the owner of Jueweifang, on the next catering trick, Zhao Yu was overjoyed and remembered it firmly.

When it was approaching, the supermarket was about to get off work, Lin Feng came out of the supermarket office and rushed to the third floor, where all the clerks had already gathered and waited.

Lin Feng stood on the high platform in the west, and waved his right hand to greet everyone: "I haven't seen you for many days, I found that everyone is more handsome, and women, naturally, they are more beautiful!"

The clerks in the audience immediately applauded and laughed. Liao Xiang'er in the crowd looked at Lin Feng stupidly, and her two jade hands closed silently.

Lin Feng raised his voice a little, smiled and said, "I believe that everyone will be more handsome and more beautiful in the future, because of what?" Because your smile from the bottom of your heart shows that your inner self-confidence and self-esteem are strong! Believe me, confident people are the most handsome and beautiful! ”

Naturally, the crowd responded with enthusiastic applause.

The applause was about to fall, and a male voice suddenly shouted: "Lord Lin, you are still the most handsome!" This sentence immediately triggered everyone's good-natured laughter, and the applause was warm again!

Lin Feng also grinned, and replied: "I'm fake handsome, you are really handsome!" ”

As soon as this joke started, the scene immediately became more lively, and all the clerks relaxed their expressions.

When the laughter stopped, Lin Feng raised a few pieces of paper in his left hand and said loudly: "I took these suggestions and reports from the office and the supervision box, and today, I took a serious turn in the supermarket again, to sum up, our supermarket is still prosperous, but there are many actual problems!" ”

Lin Feng's voice turned like this, and immediately made the clerks in the audience straighten up, and their expressions became serious.

Lin Feng first pointed to Fang Hongli and Zhang Yuewen and said: "I found that there was a gap when the security guards took over the shift, the door of the clerk's dressing room was not locked, the scene of the peripheral night market was too dirty, and the food stalls on the periphery were almost blocked...... There are many small problems like this, and these are all the problems of the two of you who are not meticulous and serious! From tomorrow onwards, you will carefully check it and correct it in time! ”

Fang Hongli and Zhang Yuewen's faces immediately flushed a little, and they immediately responded loudly.

"Also, I briefly checked the accounts, why did some clerks not pay their wages in time at the end of last month?" Lin Feng's voice became stern.

Fang Hongli was taken aback and immediately replied: "This is because the settlement was late at the end of last month, and more than ten people's wages were paid three days late." ”

Lin Feng shook his head and said in a fierce voice, "I don't listen to any explanation!" In the future, an iron rule will be set: all within the scope of the supermarket, only early payment of wages is allowed, and there must be no delay in the payment of wages, even one day late! One day later, I will deduct the two of you for a day's work line to replenish the clerk who pays late! Remember? ”

In later generations, Lin Feng was also considered a poor person, and he couldn't help but get angry after seeing too much of the so-called "jumping show" and other helpless actions of migrant workers asking for wages, and hated any bad behavior of not paying wages in arrears.

Fang Hongli wiped a handful of cold sweat and replied loudly with Zhang Yuewen, "Yes!" ”

Lin Feng continued to say: "If we have such a big store, and even our own clerks don't know how to care for us, who will love our store?" In that case, I believe that our store will not be able to do well, and it will not be long! ”

Speaking of this, Lin Feng turned to all the clerks and said loudly: "I don't come to the supermarket many times, but every time I come, I will always find something unsatisfactory, for example, some clerks are reluctant to smile at customers, some clerks do not make a gesture of inviting customers, some clerks only recommend expensive things to customers, and some clerks are different depending on the customer's clothing.

In my opinion, the first two kinds of misconduct can be tolerated and improved, but the latter two behaviors are resolutely not allowed! ”

Lin Feng sternly glanced at the clerks at the scene, and several clerks who had similar behaviors couldn't help but bow their heads.

"We are all from poor backgrounds, and we are naturally treated coldly by others in our daily lives, do we want to pass on this kind of great evil of human nature that looks down on the first level and one group looks down on the other? Zi said: Do not do to others what you do not want to be done to yourself! If we don't want to be looked down upon by others, we can't put on a cold face and make snobbish actions for others! Lin Feng slowed down his tone and said, but the cold air in his words was still aggressive.

"For our store, everyone who comes into the store is a customer, and they are all our food and clothing parents. I don't ask you to deliberately please them, but I ask you to treat everyone with an equal mentality, you treat customers as yourself, put yourself in their shoes, treat them with respect, and you can naturally win back everyone's respect! Lin Feng said earnestly, "Just now, I gave an iron rule to Store Manager Fang and Deputy Store Manager Zhang; Now, I want to give every clerk an iron rule: anyone who treats customers in the store with snobbery, I don't care how good your performance is, who introduced it, once discovered, immediately fired, and never used again! ”

As soon as Lin Feng's words came out, the third floor, which seemed a little empty, suddenly felt a chill, and many clerks couldn't help but shrink their bodies. This is a good job that I have worked hard for, in case it is fired because of this trivial matter, I can't afford to lose this face!

Lin Feng paced a few steps on the stage before he raised his head and said, "Customer, customer, if people don't patronize you, they won't be your guests!" As the old saying goes, we are expanding the supermarket, and many wealthy people are preparing to start a new construction, and if we open another ten or eight supermarkets in Jinling City, our customers will naturally be diverted. Needless to say, everyone's income will also decrease, so what will we do then?

The name "supermarket" in my heart, the reason why it is called super is not because of its novel way of centralized sales in department stores, but because I hope that it can surpass its peers in customer service and make competitors unable to catch up. ”

"Excuse me, is Duan Huo there?" Speaking of this, Lin Feng suddenly mentioned a name. This is a name that Lin Feng has just seen from the salary expenditure, and Duan Huo's personal share in August has reached an astonishing consistent two hundred yuan, which Lin Feng firmly remembers.

"Lord Lin, the little one is here!" A young man replied loudly, the voice was the man who shouted Lin Fengshuai just now, he didn't look very conspicuous, but the smile on his face that naturally flowed made people feel very comfortable.

"Look, I said you're so handsome! You had the best performance last month, can you tell the big guy about your success? Lin Feng said with a smile.

"Absolutely." Duan Huo was still smiling, turned to the clerks and said: "The little one is called Duan Huo, and Lord Lin appreciates it, and recruits him as a supermarket clerk, and the small one naturally returns with all his might."

The small one is mainly responsible for the sale of Li family's pen, ink, paper and inkstone. The small ones have nothing else, but they have a sharp mouth, a smiling face and a good memory. To tell the truth, in addition to greeting each customer with a smile and starting with a word of praise, the small one also observes the customer's reaction from time to time during the sale and sincerely thinks about them. If the business is not successful, the small one will also be treated with a smile throughout the whole process, and if the business is successful, the small one will write down the buyer's identity, characteristics, address, name of the goods, quantity, etc., and estimate how many goods will be prepared tomorrow every day; When the customer comes next time, the villain will take the initiative to ask if the ink ran out last time, whether it is more than how many pieces of paper this time, I have prepared it for you, and the customer often pays the money with a smile! ”

"Smack!" Lin Feng clapped a few times vigorously, and praised loudly: "Did you hear it, this is the super service I hoped!" Thinking about the customer, or even thinking about them in front of them, will such a customer be willing to leave our store? Think about it, if we go back and set up a file for a large number of buyers, deliver them to your door regularly, and the price is more favorable, will they be pried away by others? This is the leading edge in the service I want, which is the biggest reliance on our competition to win!

Now, I announce that for sharing my successful experience, I will be rewarded with 200 yuan! ”

Wow, I will be rewarded with a month's basic salary at once, and many clerks looked at Duan Huo who was smiling from ear to ear with envious eyes.

"What Duan Huo can do, each of us can actually do, the key is to do it with your heart! Now, I announce that in the future, the top five people who sell each month will be rewarded with another 200 Wen! Lin Feng is simply generous to the end, that is, to use the basic principle of more work and more reward, so that the big guys can focus on showing their ability in performance.

At this moment, the eyes of Duan Huo and many clerks brightened, needless to say, they are all candidates who are expected to compete for the top five.

Lin Feng clapped his hands twice, attracting everyone's attention, and said loudly: "Okay, I will make a gentleman's agreement with you later, our other two supermarkets are under intense construction, and the store managers and deputy store managers of the two places will be selected from among the people on our site, I hope you can work hard and strive for your own qualifications!" ”

After speaking, Lin Feng bowed his hand to everyone who were shocked, turned around and left.

In the crowd, Liao Xiang'er stomped her foot lightly in annoyance, her eyes staring at the staircase where Lin Feng's figure disappeared.

However, Lin Feng didn't really go far, turned around and walked into the supermarket's office. Not long after, Fang Hongli, Zhang Yuewen, and Chen Mazi, Duan Fangxing, Zhu Shi and others specially recruited by Lin Feng also came in.

Lin Feng briefly revealed that he was going out for a period of time, please be cautious during this time, bury your head in work, a group of people were specially summoned by Lin Feng, knowing that Lin Feng regarded himself as a confidant, and they all agreed gratefully.

Lin Feng took out a stack of papers from his arms again, handed them to Fang Hongli, Chen Mazi, and Duan Fangxing respectively, and instructed the three of them to act as required. The three of them took a cursory look, immediately took the paper into their arms, patted their chests and promised to do it.

When Lin Feng finished his work and stepped back to the mansion, the sound of the drums sounded just in time, and it sounded particularly clear in the cool night of early autumn.