"Is there an easier way?" Ma Yun asked.

"Yes!" The Director nodded, "Actually, there is nothing wrong with our program, it's just that this new patch is problematic." So we just need to remove this patch from the system and everything will be fine, and all problems can be solved! ”

"Remove this patch?" Ma Yun was stunned for a moment, "Then will this pose a risk to the entire system?" ”

"No, this patch is actually an independent detection software, although it is integrated into the system files, but it is essentially independent, and deletion will not have any impact on the system, let alone destroy the stability!" Technical main pipeline.

"And how long will it take?" Ma Yun asked again.

"Two hours!" The director cocked up two fingers and said, "To put it simply, we just need to make an announcement to guide users to the corresponding folder and patch, and then delete it!" ”

"If it's a little more complicated, we can make a fool package, let customers download it, and then double-click, and then click on a few confirmation pop-ups that automatically pop up, and this fool package can automatically delete the corresponding patch."

"This fool's bag is very fast to write, 2 hours is enough!"

"Very well, that's it!" Ma Yun smiled, "You go and arrange it, let them hurry up and get this fool bag ready, and then post it on our official forums and official download channels, so that everyone can download it!" ”

"Also, you draft an announcement, and then release it to all users through our QQ system account, telling them to go to this download address to download the fool package and solve the crash problem!"

"Yes!"

"Okay, everyone's worked hard all day, and when the fool's bag is finished, let's get off work and rest!" Ma Yun was lazy, and everyone breathed a sigh of relief, and then went to solve the problem separately.

In Ma Yun's opinion at this time, this is just a very ordinary accident, although the impact of this accident is not small, so that many people in the technical department have dark circles.

But this is really just a small problem, after all, something that can be solved by a fool's bag, Ma Yun can't imagine that this will be the first tough battle in his life, and it is also a tough battle that can be recorded in the history of the Internet.

It is known as the soft Q war.

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"I don't know, what kind of expressions these stupid Chinese people will have after seeing our gifts!" Almost at the same time, in Microsoft's technical department, several engineers who were at work were talking with smiles on their faces.

"No, they don't know there's a problem yet, and their customer service is still sleeping!" The other said with a smile.

"Even if they find a problem, they would never have imagined that the bug will be hidden in our patch."

"Besides, it would take us at least a week to find the problem! How could they have our speed! Another engineer said.

"Yes, let's make a bet, I'll bet $100, this group of Chinese people don't have half a month, don't want to find out what the problem is!" The original engineer laughed.

"No, I'll bet you, but I'll bet they'll find us in a month!" Another engineer immediately responded.

"Hahaha!" All the engineers burst out laughing.

These engineers are not wrong in their thinking, because it is very difficult to find the problem even if it takes a week.

First of all, after the problem arises, it will definitely not be reflected in the engineer at the first time, but will be complained to the customer service department.

After receiving a complaint, Microsoft's customer service department first reassures its customers with kind words, but after the customer hangs up, they do not directly report the problem to the technical department, but record it in their own work records.

Well, if the customer service happens to be in a bad mood, it's normal not to record it.

At the same time, according to Microsoft's practice, the work records of customer service will be handed over to the leader of the customer service department after the end of the day's work, and then the leader will check the problems, select some more serious, and then hand over to the higher-level leader.

These questions are collected by the next level of leadership and presented to the head of the technical department at a biweekly meeting.

If you're lucky, you'll have to wait three days, and if you're unlucky, you'll have to wait a week before handing it over to the technical department.

Suppose the problem appears in front of the technical department within three days, then the leader of the technical department has to send someone to count and select the problem first, so it will take about another day or so.

After selecting some problems that need to be solved, the person in charge needs to report to the above, get the approval from the above, and the problem will be transferred to the relevant engineers of the technical department, who will solve the problem.

However, because many engineers have a large number of tasks in their hands, once these problems fall into the hands of engineers, I am afraid that it will take several days for engineers to really start to look at the problem and then think about how to solve it.

If it is a minor problem that the engineer can solve on his own, then report it to his own leader, and after approval, add it to the patch.

If the engineer can't solve the problem on his own, then he needs to wait for a day or two until the regular meeting of the technical department, and the problem is also brought up at the meeting, and everyone will discuss it to judge the severity of the problem, whether it needs to be solved immediately, how much effort needs to be put into solving it, and so on.

Anyway, if such a set of processes is followed, half a month's time will be ironclad, and when the problem is really solved, a month is too fast.

Before 2008, before the strong rise of Huaxia in the network field, all Internet companies, or all companies, were basically this urine, a problem you reflected, a month can be solved even if it is a conscientious enterprise, drag on for a year, or even simply throw the problem directly into the trash company, it is the norm.

After all, ignoring the problem is the quickest, easiest, easiest and most cost-effective solution compared to solving the problem.

Don't think this is too exaggerated, on the contrary, this is a very normal thing, and it is also a problem that any large business will have, collectively known as big business disease, which is an unavoidable time.

That's why these Microsoft engineers are very confident in betting that they will solve the problem within a month, and they already think too highly of these Chinese people.

"Then let's gamble again, after they find out the problem, how will we solve our gifts!" An engineer felt that one bet was not enough, and that he had to make a second bet.

"Then this will be longer, and it will be impossible without half a year!" One of the engineers replied immediately.

"No, I think it will be more than half a year, after all, we are designed for their underlying results, and if they want to solve the problem, they have to replace more than half of the programs, and it also involves different versions of more than 20 languages, and it will never be possible without half a year!"

"That's right, after half a year, they solved the problem and changed to a new network protocol, and we only need to write a new patch at that time, and we can continue to send QQ to God! Hahahaha! ”

Hearing this, all the engineers laughed happily.