Beach City.

Safe Zone.

As soon as the vindicators saw her nervous and defensive appearance, they knew that they couldn't be in a hurry. Teach the girl to take it one step at a time.

It's like opening a rusty lock, if you insert the key and twist it directly by brute force, the only result is that the key is broken.

If you put on some oil and twist it little by little, it will be slow, but you will definitely be able to open the lock.

Moreover, as long as you have successfully opened it once, you can plug it in as much as you want in the future, and you can play it as much as you want.

As for how to "oil", this is simply a so_easy for the veteran Wei Taoist in the love field, and he has a lot of means.

"What do I want to do?"

The defender pretended to be surprised and said, "It's noon, sir, I'm naturally going to eat!" ”

I see!

Huang Rui secretly breathed a sigh of relief.

Who wants the defender to pause, as if he had figured out something, looked at Huang Rui in disbelief, and said, "You didn't think that the master and me were like that just now...... Oh, you little girl, you're so lustful, the lord is a decent man...... Don't say anything indecent, don't say anything indecent......"

After speaking, the upper body maintained a swaggering posture, but the legs frequently alternated, and he ran in a smoke...... Oh no, it's getting out of the safe zone.

"Wait, you'll be back for me!"

Huang Rui chased after him with his teeth and claws.

"Who do you say!"

As soon as she appeared to the left of the vindicators, she puffed up.

"Who are you talking about?"

After a while, he appeared on the right side of the vindicator again, gritting his teeth.

The defender always tilted his face at a forty-five degree angle, and did not say a word, but in fact, his heart had already blossomed.

This stupid girl!

The old man followed with a word, what a deception!

……

The main hall of the Royal Hotel.

Huang Rui waved her fist at the back of the guardian priest, but she still found a conspicuous position according to the other party's instructions, and ordered food full of resentment.

The defender walked in with ease, and when he passed by the counter, he said hello to Wang He, who hurriedly got up to greet him, and after confirming that Park Haoyu was in the inner room, he walked over directly.

As soon as I arrived at the door of the inner room, I heard a weak female voice coming from inside the house, "Young owner, I'm sorry!" Kelly knows it's wrong, but Kelly is very smart, what you have explained, Kelly can remember it once you listen to it, and she will definitely not make the same mistake next time! Please give me another chance! ”

Then, Park Haoyu's questioning voice came, "What? You're still smart, and you can remember it if you tell me again? ”

After a pause, he continued: "Didn't the shopkeeper usually teach you to have a good relationship with the guests?" But look at what you have done, not to mention that you have deducted a plate of hot and juicy braised fish on the heads of the guests, and you have also put the responsibility on the guests, saying that they hit you first! Is there a smart waiter like you? ”

"Besides, even if the guest hits you first, then you have to take the responsibility and take the initiative to admit your mistake!"

"After all, we are doing business with an open door in order to make money in harmony. Let the guest leave with satisfaction, and he will come back next time to consume! If you let the guests leave with resentment, you will lose a source of customers at a small level, and say that the loss will be the reputation of our store! I'm telling you this, do you understand? ”

Park Haoyu's words were a bit of a gushing meaning.

"Kelly understands, young owner!"

"Oh, you understand what I said."

Park Haoyu nodded and asked rhetorically, "But why don't you understand what the shopkeeper said?" ”

"Shopkeeper Wang usually teaches us to have a good relationship with our guests, but he doesn't elaborate on what to do and what not to do."

The woman named Kelly hurriedly explained: "But what the young owner just said is very clear, even if the guest is wrong, we must take the responsibility on ourselves and let the guest leave satisfied." Only in this way can our store not only make money, but also earn word of mouth. ”

I see!

Park Haoyu inside the house and the defender outside the door were alert at the same time.

Wang cooperated with the shopkeeper to ask the service staff to do a good job in the relationship with the guests, this problem seems simple, but it is difficult to do.

Because how to deal with it well, how to deal with it well, these are extremely vague concepts.

For newcomers like Kelly who have no contact with the restaurant industry at all, you give them some vague commands, which is tantamount to playing the piano to a cow.

Today's incident is not so much the fault of the waiter as the fault of the manager.

The seemingly simple conflict between the opinions of customers and service staff actually exposes loopholes in management.

Wang Hehe was one of the first old people to follow Park Mingxi, and he has always been Park Mingxi's confidant, and Park Haoyu also respects him very much, so after Park Mingxi developed, he handed over such a big property as the Royal Hotel to him to take care of.

But the father and son of the Park family forgot that there were only dozens of people in the Park Family Chamber of Commerce at that time, and they were all vulgar veterans, and Wang Hehe was inevitably simple and rude in management as the general manager.

But now the Royal Hotel is a large-scale service industry with thousands of people, and Wang He's previous set will not work at all.

The vindication couldn't think of any solution for a while, so he stopped outside the door and was silent, wanting to see how Park Haoyu dealt with it.

I only heard the sound of Park Ho-woo pacing back and forth and muttering to himself in the room, "You have to make a change......"

About sixteen or seventeen years old, Kelly, dressed in a bright red cheongsam, stood motionless next to her, for fear of disturbing his thinking, and she didn't dare to come out.

Park Haoyu wandered around for a while, and suddenly said, "Can you write?" ”

"Yes, young owner!"

After receiving an affirmative answer from the other party, Park Haoyu sat back in his chair and ordered: "There is paper and pen in the bookcase over there, you prepare it, I say you write." ”

Kelly agreed, and when everything was ready, she asked, "What to write?" ”

"Of course, how to do it to do a good relationship with customers, don't you know how to do it, then I will make it detailed and regular, and then send a copy for you all to memorize."

Then Park Haoyu said: "The title is called the employee handbook." ”

"First, dress neatly. This is the only way to make a good first impression on the customer. ”

"Second, the conversation should be elegant. Do this to keep customers willing to continue communicating with you. ”

“……”

The defender nodded outside the door, although he only listened to two points, it was enough to prove that Park Haoyu found the loophole in a very short time, and thought of a way to make up for it in time.

It seems that the trio of Border Village back then, not only he and Duan Shaohui were growing, but Park Haoyu, who had been quite talented in business since he was a child, was also growing rapidly.

"Eighth, learn to be flexible. Just like today, if you don't know what to do, you can ask your superiors for advice, and don't make your own decisions in a panic, because that's often wrong. ”

Kelly nodded while writing, she was really convinced by Park Haoyu, it was difficult for her to compare to the heavens, but the other party easily solved it.

Over there, Park Ho-woo continued: "Article 9, the customer is always right. ”

"Article 10: If the customer is wrong, please refer to Article 9."

"Okay, let's write these ten first. If you encounter any deficiencies in the future, you will make improvements. ”

After Park Haoyu finished speaking, he looked at the ceiling and muttered, "As for the position of Uncle Wang's shopkeeper...... It's not very moving, so I'll have to discuss it with my father before making a decision......"

While thinking about it, Kelly had already brought the written "employee handbook" to him for a look.

Hao Juanxiu's handwriting is 10,000 times stronger than his handwriting!

Just looking at the handwriting makes people feel extraordinarily cheerful, and with the fact that such a tricky problem has just been solved, Park Haoyu inevitably has something else in his heart.

For example, soak a girl, adjust it or something......