Chapter 979, Quality Problems (1)
Ye Ning never expected that the content of Monday's regular meeting turned out to be that the product had quality problems.
Product quality issues???
This is an unprecedented problem in the development of "Morning", and it is now hilarious.
"What's going on?" Ye Ning grabbed the ball and asked.
"Customers complained that our clothes had quality problems!" Maruko replied, "At first, there were complaints in the store, and now there are complaints on the Internet, I have asked Xu Qing Guo Hao to deal with the complaints of the online store, and I will also go to the store to have a look." ”
"How can there be a quality problem all of a sudden? Is it the same shipment? Ye Ling was puzzled.
Relying on quality from entrepreneurship has always been a top priority, Ye Ning also said to the cooperative factory that the selection of materials is not allowed to steal catties and short two, so many years have been no problem, why did the quality problem suddenly break out?
"It's the same garment, but it's not the same batch."
"Different batches of the same garment?" Ye Ning was puzzled.
"You don't think that's right, do you?" Maruko leaned closer to her and asked in a whisper.
Ye Ning looked at the ball, her eyes full of surprise.
"I'll check this matter, and I'll also check it out on the media side, but let's keep a low profile during this time, and Tiantian's side, tell her, don't be too prominent!" Maruko whispered, and Ye Ning was surprised by her response.
"Are you suspicious ......"
"I only look at the evidence!" After saying that, Maruko left with her assistant.
Ye Ning stood there for a while before going to the customer service department next door to inquire about the situation.
The situation is urgent, Ye Ning asked them to lower their profile, and promised a full refund, and give a certain amount of compensation, this method is implemented whether it is an online store or a physical store, Ye Ning told Maruko about it, and asked the factory to stop shipping, save all the materials for making clothing, and wait for her response.
Ye Ning glanced at the chair next to her and sat down stunned.
How so? Is there someone framing again? Can't you? She didn't make enemies, huh?
Before the company's affairs were dealt with, Gerry came to her again and said that YAMI asked him to go back for a while to help make clothes, and Ye Ning asked when he would leave? Gerry says the sooner the better.
Ye Ning thought about it and asked him to deal with the matter in hand as soon as possible, and then go back, Gerry asked her to take care.
Wave after wave, Ye Ning is a little tired, but she still has to face it.
The sudden problem made them have to work overtime, Ye Ning couldn't help but rub her forehead when she looked at the leaders.
"Write a note on the operation side, apologize sincerely, this time is indispensable to scold us, no matter how angry you are, you have to endure it, Xu Qing Guo Hao stared at the online store well, don't let the other party take advantage of the fire to rob, the pills should run more physical stores these days, appease emotions, and the sales department should appease customers, at this time it is easiest to be poached. I'll deal with it on the factory side, it's a critical period, don't mess up, Wayne, you can do your things with peace of mind, don't worry about things here! ”
Wayne, Emma, and the others looked at her and nodded.
"Xiao Ye, take care of it from the media, the pills said that it was done, you still have to be careful, this incident at this time is not simple." Ye Ning sighed, leaned back in her chair and looked at the computer in front of her and didn't want to speak.
Kurakura glanced at her and knew that she was more upset than anyone else, so he immediately stood up and presided.
"The customer's side is okay, they are all old customers, and they will not withdraw because of this little thing, I and Yuri have also been appeasing, and all the clothes in question have been recovered, and the money that should be paid is offset with other clothes, or other arrangements, and the sales side does not have to worry."
The sales department is fine, and other departments will ease up a lot.
"On the physical store side, I went to five stores today, the situation is quite stable, there are individual customers who are quite unreasonable and have solved it, don't worry, I will go to other stores tomorrow, if there is a problem, I will talk about it." Maruko looked at the crowd and said.