Chapter 161: Response
Xingchen Company urgently issued a defense to no avail, there are too many water armies on the Internet, they say conclusively that after his friend so-and-so used virtual glasses, his brain was damaged and he became a fool, or his neighbor used virtual glasses for half a month, and now he is in a vegetative state. If you really ask them for the real information about their victims, they will be vague and even disappear directly. SEG Building, the eighteenth-floor conference room, a group of high-level executives of Xingchen Group gathered together again for a meeting. The last time we held a meeting to discuss how to deal with the threat from Goldman Sachs, everyone was still full of confidence, but they didn't expect that the other party had just come to cut off the confession and maliciously planted the sham, and the Xingchen Group had no power to fight back.
Wang Caixia said with an anxious face: "Boss, what should we do, as of earlier today, our after-sales department of Xingchen Games has received more than 10,000 return applications." There are more calls to inquire, and they are all worried about the security of virtual glasses. ”
The game store of the "Open Heaven" game is an important sales channel for virtual glasses, and the after-sales of this part of the goods is also responsible for Xingchen Games. Now that a large number of return applications have been received, it is no wonder that Wang Caixia is in a hurry.
Jiao Bai pressed his hand and motioned to Wang Caixia to calm down, "Sister Xia, don't worry, what is the quality of our virtual glasses, and whether they will be harmful to the brain, we ourselves know best." Has your customer service department received complaints about brain damage after users use virtual glasses, if not, then it proves that all the bad remarks from the outside world are just rumors. ”
"That's not true, after the incident, we made a special user return visit, and the feedback we received said that there was no such thing, and there was no bad feeling before and after using virtual glasses. However, the public opinion on the Internet is very unfavorable to us, and if these rumors are allowed to spread, it will have a fatal impact on our promotion of virtual glasses and virtual games. In the past two days, the sales of virtual glasses have fallen a lot, less than half of the usual, coupled with a large number of returns, I am afraid that Xingchen Electronics will not be able to withstand the pressure and have a large-scale loss. ”
Jiao Bai nodded cautiously, turned his gaze to Zhuo Hanshan, and asked, "What about Shanshan Mall, are there many requests for returns?" ”
Zhuo Hanshan stood up and replied, "It's a little more than Xingchen Games, and I have just received more than 20,000 return applications. We have accepted all those who meet the relevant return terms and conditions set by us, and are going through the return process. ”
Zhuo Hanshan handed a report to Jiao Bai and continued: "This is the user information that has applied for returns in the past two days, and I found that these users are either school students or parents of school students. After a return visit, it was determined that most of the end users of these virtual glasses were students, and those who requested the return were their parents. In fact, even these parents don't believe these rumors on the Internet too much, and they return the goods just in case. As long as we can clear up these bad remarks on the Internet, I believe that this return storm will pass soon. ”
"It's not easy to talk about, haven't you heard of 'spreading rumors with one mouth, refuting rumors and breaking your legs'. If we want to completely eliminate the impact in the short term, it is not something that our Xingchen Group can do on its own. ”
Hua Xinyuan also expressed his opinion, Xingchen Electronics, which he is responsible for, has just solved the problem of low yield rate, and it is about to start making a profit, but suddenly such a wave of blows came, and it was also very depressed.
Clark pondered for a moment and said, "It's not completely impossible, we can announce the whole thing, I believe that everyone will choose to support us after knowing the truth." In addition, for these people who spread rumors on the Internet, we must also collect evidence and report the case directly to the relevant departments. ”:,,,