Chapter 86: See Dr. Liang Again (2)

In addition to improving the product and the customer's perception of the store.

Being able to listen carefully to some of the responses made by customers can also discover valuable data about the future trend of the store.

If you find that your customers' opinions are focused on a particular feature of the product, this tells you that that feature is important, and you can decide where to focus when planning the future direction.

Let employees be creative

Make feedback a part of the company's internal dialogue, so that employees can always stay vigilant and be well prepared. Why don't you listen to these feedbacks? Does the R&D department think we can do better? The feedback you get from the customers you interact with can be a source of inspiration for researchers, engineers, and even your customer service department. <

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