When he fell asleep, He Qingyun didn't know, probably just fell asleep after reading a novel and watching it!

He Qianyun woke up early the next morning, packed her things, and waited for Mu Bing to knock on the door.

Of course, before Mu Bing came to knock on the door, he sent a message to He Qianyun, and it took about ten minutes before he came over to call someone.

The four of them converged, had a simple breakfast, and also went to the Qianyue Five-Star Hotel.

Today, He Qianyun is going to listen to the training content of hotel personnel.

I didn't need to come. After all, to make animation, you only need to get the material, get the script, and know the customer's requirements, and then you can make the animation. However, this class takes about half an hour, which is not long. He Qianyun and a few people listened to the class with several employees who participated in the training in the hotel below, which can be regarded as a good familiarity with the training personnel, so as to facilitate the cooperation between the two sides in the future. Yesterday's deputy manager is not here today, and today's day's arrangement needs to be with the trainer.

"Hello everyone, I'm your trainer, Fang Yu." Fang Yu's age should not be very old, probably younger than He Qianyun, but he is very old in doing things: "Today, what we are talking about is just two words, attitude. ”

"The hotel industry, as a service industry, what we want to bring to our guests is comfortable and comfortable service. As a rare five-star hotel in Xiacheng, Qianyue Hotel must strive for excellence in this regard. Fang Yu kept smiling: "So how can we achieve such a goal?" ”

"It's actually quite simple, it's the attitude of every one of our hoteliers. This attitude does not mean that smiling at the guests means that the attitude is good. It's just one-sided. In this regard, I would like to make three points, the first point is to be serious about work. I believe that all of you here must have your own merits in sitting here. Maybe you're not good enough, but you all have a warm heart. For the work, you will be 12% enthusiastic, but like a chef, serious, responsible, enthusiastic, then he will be excellent in every step of the way when cooking. Make amazing dishes. Like the room service staff, who cleaned the room every day and kept the room clean. When every guest is dusty, when they stay in our hotel, they see clean rooms, intimate service, he will naturally have a feeling of home. ”

"I'll say two chestnuts. The first one is that there used to be a room supervisor at a five-star hotel who would remember every guest's request. Let's just say that there is a guest, speaking of which, he has a slight obsessive-compulsive disorder, and the room he lives in, after cleaning every day, the furnishings in the room must be exactly the same as before. For example, if a vase is placed there and moves it a little bit, he will feel uncomfortable. The housekeeping supervisor took this detail to heart, and when he cleaned it every day, he was careful that everything was cleaned and the location would not change in the slightest. This guest enjoyed coming to this hotel and became a frequent visitor to the hotel. ”

"There is another chestnut ......" Fang Yu said, and from time to time he also made exaggerated movements, which was very vivid: "Therefore, attitude determines the quality of our work." With a good attitude, you will naturally be careful, responsible, and enthusiastic about your work. Treat the guests with courtesy, and the guests are only anxious...... Okay, that's all for today. I hope that after today's training, everyone can integrate into the big family of our Qianyue Hotel and contribute to Qianyue Five-Star. ”