"In this way, we give consumers the right to feel that they can control their own food.

However, the penalties are less severe, so that the riders do not have an opinion. As Bai Ling said, a one-star evaluation will directly fine one or two hundred, which is too ruthless. After all, it is not easy for a rider, two hundred yuan at a time, which is equivalent to more than a day's salary is gone.

If this continues, won't they all rebel?

Also, when encountering indiscriminate complaints, doesn't it make the rider to death?

Although we should value the service attitude, we must not be kidnapped by this attitude. Once we are kidnapped by it, then we can become victims. ”

Liu Fei frowned and looked at the two people in the video, although what the two of them said made sense, relatively speaking, Lin Sen's method was indeed better. However, Liu Fei always felt that something was missing.

"Mr. Liu, what do you think about this problem?"

Lin Sen asked as he drank tea and looked at the video. At this moment, Miao Bailing was also looking at Liu Fei expectantly. Liu Fei leaned back in his chair, his fingers rhythmically tapping on the desktop of the desk. He didn't answer Lin Sen first, but pondered.

Liu Fei suddenly thought of a question, since there is a punishment for the rider, a bad review will be deducted. So, what about consumers?

Lin Sen has a good saying, you can't be kidnapped by the service attitude. I do improve my service attitude, but I must not be held hostage by this attitude.

If you meet some inexplicable people, they are as blind as a psychopath, and it is impossible for such people to just let them go.

Let's say you meet a neurotic consumer. The rider delivered it to him on time, or a minute or two late.

Then, he began to hold on to it. What kind of complaints, what kind of reports, and so on.

Such people, Dahua is so big, there must be not a few. Others, for some reason, want to give a bad review or complain.

There are a lot of strange people, and some women break up and then get angry at the riders. In other words, she is stupid and suddenly sick and does this directly, it is impossible for such a person to go without punishment.

This thing was considered by Liu Fei. Other punishments are definitely impossible, such as fines and money, such as reporting, and it is definitely impossible.

So, how to punish these people? Liu Fei thought about it, and suddenly his eyes lit up, and he felt that this idea was okay.

In an instant, Liu Fei raised his head and looked at the two people in the video.

"We are indeed as Lin Sen said, we can't be kidnapped by the service. We're in business, yes, but not begging.

Rider service, bad attitude can indeed be punished. However, judging by pure bad reviews is definitely not good.

In this way, you make a system. Evidence must be given for bad reviews, for example, if the service is too big or bad, then obtain evidence, and leave evidence if the food is not good.

We are a society governed by the rule of law, and we pay attention to evidence in everything. If there is evidence to complain, we can accept it if you give a bad review.

Without evidence, we can't say what they say. If there is no need to make a blind complaint, according to the size of the impact, the account will be banned for one week to permanently. ”

Lin Sen and Miao Bailing were stunned, I went to Liu Fei to punish consumers?

My God, Mr. Liu, you have a problem with your brain?

The customer is God, and this sentence is not for nothing. It's better to do nothing!

"Ahem, what is Mr. Liu, I think this matter can be discussed slowly. Let's leave this matter alone. Isn't it too much for you to directly punish consumers?"

"Yes, Mr. Liu, you also know that you can fight for creativity in the early stage and look at the service in the later stage. What we have to do is high-quality service, and if we still punish consumers, doesn't this make them feel good?"

Come on, in an instant, both of them came to persuade Liu Fei to come. You can leave it unprocessed, but you can't restrict the consumer.

This is a taboo in the service market, and a bad one is that countless customers slip away. Such a loss, ordinary people would not dare to do this.

The market economy is very messy, and it's not like you can play how you want. For the advice of the two, Liu Fei certainly knew that they were kind. However, the more Liu Fei thought about it, the more he felt that this was okay.

"Don't persuade me yet, let me analyze it for you. First of all, the problem you are talking about does exist, and it is really not in line with the original intention of a company.

But have you ever thought about the benefits once you do it.

First, there will be fewer disputes, that's for sure. There is a two-sided penalty and everyone will calm down and look at the problem. Although the title is a bit excessive, it is not too much.

Are you wrong because you can do whatever you want because you're a consumer?

It doesn't make sense, and the attitude of the rider itself changes. They don't need to be too scared to be maliciously complained about by others.

At the same time, once there is a real confirmation, our punishment will be increased. According to Bailing, a fine of 200 yuan at a time will be given, and part of this fine will be directly given to the complainant as compensation or reward.

We will donate the rest as charity funds. We don't take this money, no matter how much. In this way, is the problem clear?

Of course, there is also the possibility that someone will maliciously do this for the money. Then, without evidence, a week of banning is the easiest. If the circumstances are serious, we may also have legal means to resolve them.

In this way, we don't have to be kidnapped by the service, and we won't kidnap the service. What we have to do is to set the rules, the rules of the market. After a long time, the benefits of this will become obvious.

First of all, if the latecomer follows our process directly, then he will never be able to compete with us.

However, if he is desperate to grab the market with services. So let me tell you, riders aren't stupid, are they? This is the principle that those who learn from me live, and those who imitate me die. ”

Liu Fei said a lot, and summed it up in just a few words. Just do what I say, cough cough, come to Lin Sen and Miao Bailing's hearts are 10,000 alpacas running.

However, the two still felt a little unreliable. There has always been only accommodation to consumers, satisfying consumers, consumers are the sky, God, and all the market, and now Liu Fei is really problematic in doing this.

"Okay, Miao Bailing, you go and sort out the specific plan, and then show it to me. ”

In this regard, what else can Miao Bailing say, he can only say yes, then turn off the video and go to prepare.

As for Lin Sen, Liu Fei was still talking to him at the moment.

"How is Lao Lin, is it going well over there?"

Lin Sen nodded hurriedly: "Of course, it's really going well now." By the way, Mr. Liu, there was a news from the chess pieces buried by Xiao Se recently. That group of people, who haven't given up yet, have recently started to contact again.

This time, the other party seems to be going to give us a ruthless one. Let's be mentally prepared. This time, it seems that the other side wants to fight a price war. If that's the case, we're really in trouble. ”

Liu Fei was stunned: "Price war?"

"yes, they want to make a surprise attack when our house is open. Although we know it, the problem is still very big. ”

Liu Fei was thoughtful, and then looked at Lin Sen.

"Well, you should make preparations first. The news is limited to me and a few vice presidents, and the rest of the people should not be revealed. ”

"yes, I see!"

......