Chapter 43 VOC passengers

After listening to An Yu's broadcast, everyone was stunned for the moment, but they could only pretend not to hear it, and they lowered their heads and were busy, but their eyes couldn't help but sneak a glance at Lu Zhongting.

Lu Zhongting lowered his eyes and was silent for a few seconds, then returned to his usual gentleness, raised his head and smiled at everyone.

This smile is good-looking, but it makes people feel inexplicably frightened, and they don't even dare to take a breath.

I saw that Lu Zhongting politely took the checklist, signed it quickly, as if nothing had happened, and continued to check the performance of the aircraft with the co-pilot.

On this side, in the cabin.

After An Yu clarified her relationship with Lu Zhongting with the in-flight broadcast, she finally got rid of the burden in her heart and continued to work happily.

After the gate greet, An Yu rushed back to the rear cabin galley.

There are five flight attendants in the kitchen at the moment, He Siya, Ju Xia, Su Yan, Zhang Zhixi and BG purser.

After An Yu came back, the members of the economy class team were all counted.

At this time, the BG purser began to share the passenger information with everyone.

If it is said that it was the chief purser of the entire crew who just boarded the plane with An Yu to welcome the passengers, then the BG purser standing in front of him now can be regarded as the second leader today.

Purser is a professional title, not a job title, and flight attendants who have reached a certain number of years of service can apply for the exam.

There may be 4 to 5 pursers on the same flight, and according to seniority, the most senior is the big boss who performs the flight, and is responsible for the scheduling and control of the entire cabin.

The second-most senior second-hand is in charge of economy class.

Because economy class has the largest number of passengers, the situation will be relatively complex and changeable, and it will require considerable experience to control.

Going down, the three masters are in charge of business class.

The four masters tend to be the least qualified and are assigned to the first class with the fewest passengers.

If there is a fifth purser, then I'm sorry, you have to be treated the same as the other purser, who is called the purser in the rank, you have the least seniority?

Therefore, the BG purser in front of An Yu, the second leader of the crew, is also a figure that cannot be provoked.

But she can't die, she is the senior who sat next to Zhang Zhixi and was brainwashed Ju Xia to be very friendly when she was preparing for the meeting.

An Yu suddenly felt that the future was dark.

On this side, after sharing the passenger information, the BG purser asked everyone to return to their seats and wait for takeoff.

An Yu also wrote down special passenger information in her area.

Her area today is relatively relaxed, with only one VOC traveler.

The so-called VOC stands for Voice Of Customer, which refers to passengers who have complained in the past.

VOC passengers in the Anyu area once complained that the cabin was too noisy, which affected their rest.

At this time, He Siya whispered to An Yu before leaving the rear cabin galley that for this kind of passenger, she will usually be given an eye mask and earplugs before takeoff, so that she can feel your full and overflowing love in advance.

Although An Yu suspected that her master was driving, she was still grateful for the proposal.

So she hurried back to the kitchen to find machine supplies.

At this moment, in the kitchen, Zhang Zhixi and the BG purser were doing the final inspection before takeoff, and the space was not large, and when they saw An Yu coming in, their attitude seemed to be not very friendly.

"What are you looking for?" Zhang Zhixi glanced at An Yu and asked.

An Yu replied respectfully: "Senior, I want a pair of eye patches and earplugs. ”

"Nope." Zhang Zhixi couldn't find it, and directly rejected An Yu.

If it was an ordinary newcomer, he might believe it, but who is Anyu?

During the training, she helped Song Lanhui sort out the light of cheap labor for teaching aids every day.

Where are the various machine offerings located? How many are in one flight? There is nothing she doesn't know.

And the economy class usually comes with five pairs of eye patches and earplugs, and now that the boarding has just ended, how can there be none?

"Senior, there is a VOC passenger in my area, she has complained that the cabin is too noisy before, and I want to send her a pair of eye patches and earplugs." An Yu stared at Zhang Zhixi aggrievedly, moving with affection and reasoning.

"I said no." Zhang Zhixi was a little impatient, "There are also special passengers in the Miss Ju area, and they are all serviced. ”

An Yu: "??? ”

Ju Xia is all finished?

Hearing this, An Yu understood, no longer entangled with Zhang Zhixi, turned around and walked out of the kitchen, and walked straight to Ju Xia by the rear hatch.

"Senior Ju Xia, I've seen the manifest, there are only two VIP passengers in your area, and you sent out five pairs of eye patches and earplugs, isn't it too much?" An Yu was bold enough to find Ju Xia to theorize.

"Is there a rule that the machine offerings must be rationed to whom? First come, first served, you yourself are inexperienced, who is to blame? Ju Xia tugged at the corners of his mouth disdainfully.

"Okay! I made a note of your words. An Yu bit her lip and stared at Ju Xia indignantly.

"Just write it down. I'll tell you, real flying is a lot more complicated than the three-legged cat kung fu you learned in training.

Experience this kind of thing, and you can pay the tuition slowly. Otherwise, what do you think the predecessors are for? Ju Xia gloated and sarcastically.

Knowing that Ju Xia was malicious revenge, but An Yu, who couldn't attack at this moment, could only hold back her anger: "Senior? Seniors are meant to be respected, but you don't deserve it. ”

After speaking, he glanced at Ju Xia again, and sat down on the folding chair in his position, waiting for takeoff.

Throughout the take-off stage, An Yu kept staring at the situation in the cabin near the VOC passengers in her own area, but fortunately there was nothing wrong all the way.

After taking off, while the kitchen was preparing the drink cart, An Yu hurried to the surroundings of the VOC passenger to carefully observe her condition.

This is a middle-aged lady who is well-dressed.

She was sitting by the window, resting with her eyes closed.

The travelers around her also seemed quiet.

Just as An Yu was relieved to leave, a little boy about three years old suddenly jumped up from his seat two rows away from the female passenger.

The boy seemed to be interested in the reading lamp above his head, and kept flipping the switch, still shouting something in his mouth.

The words of a child are not clear, and An Yu can't understand it very well.

But she could clearly feel the female passenger frowning.

With this wrinkle, An Yu's heart tightened, so she hurriedly stepped forward to communicate with the parents around the little boy.

The boy is surrounded by an elderly grandmother, who seems to be related to the boy's grandchildren.

An Yu tried to communicate with the other party in K Chinese, but as soon as he opened his mouth, the other party replied to An Yu three words in C Chinese with a thick accent: "I don't understand." ”

"Are you from Country C? That's great. An Yu looked at the old man happily, and then cautiously probed, "Grandma, I'm sorry to disturb you."

Let's take off in the morning, but many people get up very early in order to catch the plane, and they are all resting now.

So, do you want to make our little one a little quieter? I'm really sorry. ”