"Hello, this is Dongdong.com, can I help you ......" connected, and the sweet voice of the customer service lady came from the other end of the phone.

"Damn, it's finally connected, your phone is transferred to and fro, and I've been asked to wait for ten minutes in vain!" Xiao Qin complained, and then, she cut to the point.

"I'm an up owner with the username xxx, and two hours ago, I uploaded a video and gained a lot of popularity in just a few minutes. The number of clicks and comments are very high, and I was very hopeful of being shortlisted for your short video contest...... But! When I logged in to the website just now, I found that my video was deleted by you, the reason was a violation, and you gave me a warning! “

"Okay, since I said I violated the law, then I want to ask you, where did I violate the law?"

Whether it's dew point or yellowing, you can give me a specific point out! But I'm going to have a bad word ahead of me, if you can't give me an explanation. Then I'm not done with you! “

"I ...... By the way, the headquarters of your Dongdong Network is in Nandu, right? If this matter is not resolved, I will go to your headquarters to make trouble, and I can do anything! “

Xiao Qin was questioning and threatening, like a shrew scolding the street.

Customer service is professionally trained. Hearing this, the first reaction is, of course, to appease the user's emotions.

"I'm really sorry ma'am, I have brought you a bad user experience, please rest assured, we will actively investigate this matter, if you do not have a violation, it is deleted by mistake in our system, that warning can be withdrawn......"

As she spoke, the customer service opened her account according to the name provided by Xiao Qin and retrieved the detailed records.

However, after a few seconds, the customer service froze.

Because, that video was deleted by the supervisor!

Although the specific content of the video can no longer be seen, so it is impossible to determine whether there is a violation, but one thing that can be seen is that at the end of that video, there is a message about the person who deleted it, and the job number is 001.

In the customer service center, the only person who can have this job number is the supervisor.

It was actually deleted by the supervisor.

Now, the young customer service lady doesn't know what to do, after all, now she is in a dilemma, on the one hand, Xiao Qin's aggressiveness and threats on the other end of the phone, and on the other end is the supervisor, she doesn't dare to offend anyone.

So, the customer service had to find the supervisor's WeChat. Cautiously asked him about the situation on his phone.

"Hello Director, I'm job number 9545...... Do you have any impressions of this video? The user called to complain, saying let's give an explanation, otherwise, they will come to our headquarters to make trouble......"

There is an impression, of course the supervisor has an impression, because this video was deleted by his own hands two hours ago.

The subordinates solved the ordinary small things, and there were very few things that could bother him, the supervisor, to come forward, so of course he was impressed.

"Well, yes, I deleted it."

As a supervisor, he certainly didn't have to explain the reason to an agent.

"You just tell her that because her video is in violation, you don't need to say anything else, and this time, we are open to the net, and we only gave her a warning, if there is a next time, the account will be directly banned!"

"By the way, did she threaten you just now, saying that she was going to come to the headquarters to make trouble? Hehe, are the security guards downstairs vegetarian? Come on, if you have the ability, let her make trouble! We have hundreds of employees on and off the Internet, see who is afraid of whom! “

The director said unceremoniously.

Of course, he won't take care of Xiao Qin, and if he deletes it, he deletes it. After all, it was Miss Zhiyuan who asked someone to call her, and she always had to help with this favor.

"But, supervisor, this ......" The customer service was a little embarrassed when he saw this, and the training he received was how to serve customers well and always smile.

Among them, not arguing with customers is the key, once it is discovered, it will be warned to deduct wages, and serious will be directly fired.

Although this was what the supervisor meant, all of a sudden, she changed her attitude and had an argument with the customer......

Customer service can't do it.

"Nothing, carry out the order!"

"I saw this person, her account is not even a VIP, our members are only ten yuan a month, this can't be rushed, a poor ghost!"

"We have millions of users on our website. I don't care about this one, and besides, I blocked her, and I won't be allowed to answer her calls as long as she calls! “

When that's done, the supervisor closes the dialog.

Then he lay down in a chair. I was enjoying the beautiful scenery outside the window.

Well, the afternoon sun is really good, I just had less lunch, and now I'm a little hungry, it's time to get a cup of coffee.

Just as he was about to get up, the landline on the desk rang.

This machine is connected to an internal telephone, and of course the supervisor does not dare to slack off.

"Hey, it's my ......"

This voice, the director is quite familiar, it was called by Chen Feng, the company's boss.

"Hey, Mr. Chen. I'm here, good afternoon, what do you command? The director smiled and said politely.

"Well, I didn't have an order, I just called to ask, how is it doing, everything is okay in your department?" Chen Feng said.

"Okay, of course, under the wise leadership of Mr. Chen, of course there is no problem, we receive calls every day. They all ask us how to recharge members, and there are many advertisers who want to cooperate with us, chasing us to give money, and they can't leave! "Of course, the director is a sycophant.

Reporting good news or bad news, of course he won't say the actual situation.

But what kind of person is Chen Feng, he started his business from the lowest level of society, of course he knows this specific situation.

"Recently, the company's business has expanded greatly, and it will enter other fields, which is a once-in-a-lifetime opportunity for our company's development, especially your department, you must pay attention to prevent microaggressions, don't give me anything to make a mistake, and make that kind of thing that affects the company's reputation!" Chen Feng reminded.

After all, Chairman Zhao has decided to lend me money to repay my debts, and he is also ready to invest money to let us set up an insurance company.

And Chen Feng himself can also develop from the boss of a video website to a real wealthy family!

So, in this extraordinary period, of course, there will be no chaos. Especially on the side of the customer service department, if you encounter any neurotic customers, they really come to the company to make trouble, and the trouble is boiling, and then it will reach Mr. Zhao's ears, my investment. Isn't it in the soup?

After all, how can a person who can't even handle such a small thing well help Mr. Zhao do big things in the future!

So, Chen Feng specially called this phone and warned.

Hearing this, the director was immediately scared into a cold sweat.

"Understood, understood. Please rest assured that Mr. Chen......"

After hanging up the phone, he directly picked up the phone and called the customer service who answered the phone just now.

"Hey, how did you reply to that user just now? Okay, you call her again now, just say. Tomorrow night, we will hold an awards dinner for a short video contest at the Convention and Exhibition Center, so let her come and join us! “

"When the time comes, prepare a gift for her and appease her! Remember, don't make a mistake for me, or I'll see how I'm going to settle accounts with you! “

……

At the same time, after making a request to the customer service supervisor, Chen Feng immediately called Zhao Yu respectfully.

"Hey, hello, Chairman Zhao, tomorrow night, our website will hold an awards dinner for a short video contest in the Convention and Exhibition Center, and at the dinner, I will announce the news that an insurance company will be established, I hope you can ...... at that time."

"Of course, of course, I know that you are very low-key, and I also know that this needs to be kept secret, and I will never say anything to do with the Zhao Group and yourself......

"It's just that I'm uneasy when you don't show up!"

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