"This lady, speak with evidence! The patient's blood pressure was already very low when he was brought to the hospital, how could such a severe shock be 'good'? What do you mean by 'being made like this by us'? Aren't the treatments we do for patients fast and accurate enough? A nurse who had been silent next to her, perhaps unable to stand the family's unreasonable accusations, couldn't help but retort loudly and angrily.

"What is your attitude? I'm going to complain to your dean! Seeing that the conflict was about to erupt, the leader of the nursing department hurriedly pulled the nurse away.

"I don't think it will come to fruition if we continue to talk about it. We're not going to say any more, I'm asking for a copy of all the medical records and examination reports, see you at the court! "A man in the family who seems to be an opinion leader, after making this conclusion, is reluctant to talk about it again.

The leaders who came forward to coordinate the situation originally hoped that through a detailed explanation of the patient's illness, the family would understand that the patient's death was caused by the disease and not by the hospital's medical negligence, but it was obviously ineffective, and the family still insisted on "seeking justice".

It seems that a medical dispute is inevitable. The family made copies of all the patient's post-arrival examinations and records of his treatment in the emergency department, and then left in a fit of rage.

Although the conflict has been curbed for the time being, it is expected that the family will not give up, but it is not sure whether they will resort to legal litigation or extralegal protest.

After the incident, the hospital took the initiative to release goodwill, hoping to clear up the misunderstanding and resolve possible medical disputes with a more detailed explanation of the condition, but the family still insisted that "the patient died in the hospital and was treated by the doctor", so they refused all forms of communication.

Although at the in-hospital review meeting, all parties in the hospital had confirmed that the treatment on that day was in full compliance with medical practice, since the family had filed a lawsuit through legal channels, the colleagues in the emergency department still had to be investigated, although they were helpless......

Since Su Yihuan was not a party to the case, she gradually forgot about it after that. Until one day when I went to work, I saw several TV media at the entrance of the hospital, and the staff of the hospital's propaganda department, who usually have a smiling face, did not say a word today.

"Is there a big deal? Why are so many journalists here? Su Yihuan stopped a colleague who was passing by to inquire.

"Some time ago, there was a patient with a myocardial infarction who died not long after being sent to our hospital, and the family decided that we were medically negligent."

When her colleague said this, she suddenly remembered what she had witnessed in the emergency room that day. "Isn't that case already in legal proceedings? Why did it go to the media again? Su Yihuan felt very puzzled.

"The family originally filed a lawsuit through legal channels, but after referring to the opinions of the medical trial committee, the procuratorate determined that the patient's death was caused by illness and the hospital was not negligent, so it ruled that the case should not be prosecuted."

"Since the procuratorate has determined that there is no negligence and does not prosecute, isn't the matter over?"

"That's true, but of course the family is not convinced, and they still believe that his father was 'healed' by us. The family invited a parliamentarian to support him, insisted that we were careless about human life, and even found seven or eight media to interview him. ”596

"Doesn't it be necessary for the representatives of the people to understand the facts of the case before accepting the people's case? If the law has proven that we are not negligent, why do we hold press conferences indiscriminately? Su Yihuan was puzzled.

"Patients and their families are often seen as relatively vulnerable due to the inadequacy and bias of medical information in the general public. Therefore, negotiating with the hospital on behalf of the patient or family is the easiest way to create the image of 'justice'. They can ask all sorts of questions, and then the hospital has to struggle to explain.

Even if the hospital can stand on its ground, it usually has to spend a settlement to settle it in the end, and I heard that some people will take kickbacks from it......" The colleague whispered in Su Yihuan's ear about the rumors he heard.

"What is the mindset of the media who came to interview? Don't they know that such a report has a big impact on the reputation of the hospital or the individual doctor? ”

"The media may do what is called 'objective and balanced reporting', which is to allow the accused doctor to express his opinion, but the time limit is usually limited. Compared with the doctor's bland account of the medical process, the family's bloody and tearful accusations seem more appealing. If you add to that the scattering of paper money, carrying the coffin in protest, or even throwing eggs at the hospital, it is a guarantee of ratings......"

Su Yihuan couldn't help but feel embarrassed when he heard this, even he was often attracted by sensational news headlines, even if he knew that the content was not necessarily objective and true, let alone ordinary people who didn't understand medical treatment.

Sure enough, now they have encountered the most difficult problem, after the failure of the lawsuit within the law, the family turned to the extra-legal protest, today resorting to the media and public representatives, and maybe another day through the triad to exert pressure.

It is difficult for family members to rationally distinguish whether the patient died of illness or medical death, and believe that the patient's death must have been caused by medical negligence.

In fact, medical treatment has its limits, and the lives of many patients who are difficult to return to are no longer recoverable by doctors, and a person who will come to the emergency department must have some diseases or discomfort, and is definitely not the so-called "good" of the family, and a really "good person" should stay at home and do not need to come to the hospital.

The sudden death of a loved one may be unexpected, unacceptable, but the act of indiscriminately venting such negative emotions on medical personnel is the main reason why many of today's outstanding talents are stumbling in the field of acute and critical illness.

The strip of white cloth opened at the entrance of the hospital had several shocking red characters written on it, "Grass Kan Human Life", and a group of family members crying "Give me back my life". When Su Yihuan turned to leave, his mood was extremely heavy.

The high degree of work for several days in a row forced Su Yihuan to a point, and it seemed that only in this way could her mood be comforted a little.

In a few days, Su Yihuan has already seen the warmth and coldness of people, and I don't know why, the continuous busyness actually made her heart have a trace of stability.

What troubles and worries, these in the face of human life, have been left behind by her, she stood on the perspective of a bystander, looking at the stories of these people, only to find that everything together is just a passing cloud.