Chapter 120: On Reparations
Leng Yao went through all the materials from development to production of the product that had problems this time.
After he finished reading it, he asked Ling Yinxue to inform everyone to set off.
They rushed to XX company, and after meeting with the sales director and business manager at the gate of the company, the assistant general manager of XX company led them to the conference room.
Since he was going to review the work, the other party naturally didn't have a good face. They waited in the conference room for about thirty or forty minutes before someone from Company XX passed.
They were also led by the general manager, and there were ten people behind them.
After a brief introduction and greeting between the two sides, the leaders of the quality department of XX company roughly introduced the whole thing.
Then their general manager asked Leng Yao to give them a reasonable explanation and solution.
Ling Yinxue, the leader of the quality department of their company, Manager Zheng, introduced the general situation of the product in an orderly manner, as well as the quality of the product when the problem product was out of the warehouse.
After listening to the introduction, the chief engineer of the other party put forward his question: "We preliminarily infer that there has been no cold and hot alternating experiment for these problematic products. We checked the third-party inspection report submitted by you, and the result was qualified. Judging from the data and information you have just provided, it is not clear what the alternating performance of these batches of products you supply is. ”
Leng Yao looked at Manager Zheng in the quality department.
Manager Zheng pondered for a while and said, "When this product is loaded, our cold and hot alternating performance is excessive. Before coming here, we also checked with our sub-suppliers, and they have never changed the recipe and production process since the increase. ”
Chief Engineer of XX Company: "Has there been any change in the raw materials used in production, has this investigation been conducted?" ”
Manager Zheng is a little unconfident: "Because of the tight time, the results of this investigation have not yet come out." ”
Mr. Qin, the general manager of XX Company, asked: "Since you can't find out the problem for a while, we can talk about compensation first." We currently have 1 million vehicles on the market, plus those that are ready to be loaded. We calculated that we were going to lose 20 million. ”
Leng Yao was taken aback by the other party's lion's big mouth: "Mr. Qin, we will investigate this matter as soon as possible, give your company an explanation, and we are willing to bear all the losses caused by my company's quality problems." ”
Mr. Qin instructed the financial leaders of their company: "Manager Gu, you go back and let the people below calculate how much money we have lost this time." ”
After he finished speaking, he looked at the watch on his wrist: "I'll have another meeting later, so let's stop here today." Communicate with any follow-up questions. ”
Ling Yinxue and her party walked out of the gate of XX Company, and they were all in a heavy mood. Things are far trickier than they think.
Leng Yao never said a word after leaving the door of the conference room. Others did not dare to take the initiative to talk to him.
After returning to the hotel, he called Manager Liu, Mr. Zhao, the sales director, and the business manager to his room, and several people talked for a long time before coming out of the room.
Leng Yao was like an ant on a hot pot waiting for Mr. Zhao to reply to the news, and at about three o'clock in the afternoon, Mr. Zhao came with a message: The stakes are very high, and none of them are willing to go to the dinner.
Leng Yao was a little annoyed, and he instructed Mr. Zhao to try his best to invite key people to the scene.
Near five o'clock, Mr. Zhao finally came to the news, the leaders of the other party's procurement department, quality department, and technical department were willing to go over, but they had already made their position clear before going, only eating, not talking about work.
In the evening, Leng Yao personally led the team to a five-star hotel and booked a large private room for 15 people.
The agreed time was 6 o'clock, and no one passed until 7 o'clock.
Leng Yao's face became more and more ugly, everyone, look at me, I look at you, I don't dare to breathe.
Mr. Zhao and the business manager consciously picked up their mobile phones and kept urging, and they either wanted to send their children to cram school, or their parents were sick and sent to the hospital for medical treatment.
Leng Yao calmly said to Ling Yinxue, "Just order some dishes for them to eat." ”
Ling Yinxue found a waiter and really ordered more than a dozen dishes casually, she didn't dare to order too good, for fear of annoying Leng Yao.
After the food came up, Leng Yao lowered his head and ate for a while and suddenly asked, "Where is Zhang Kailin?" Didn't you say you came early in the morning? ”
Ling Yinxue's heart was pounding, she forgot to ask.
However, Leng Yao didn't ask her, he asked Mr. Lu, the director of the technical department.
Mr. Lu didn't remember this stubble, he whispered, "I'll ask." ”
After the phone was dialed, Mr. Lu asked a little angrily, "Zhang Kailin, what's the matter with you?" Why haven't you come here yet? ”
Zhang Kailin explained weakly: "I had a stomach that I had all night yesterday, and I really didn't have the strength to catch a plane today." ”
Mr. Lu: "Then you always have the strength to ask for leave, right?" You don't say anything, a plane ticket is wasted. ”
Leng Yao was probably a little impatient when he heard this: "Since you don't have the strength to come, don't come, let him sort out the supplier's affairs for me at home." I will see his summary report before lunch tomorrow, and if I do this again, I will let him recuperate at home all the time. ”
After Leng Yao finished speaking, he had no intention of eating again, threw down the chopsticks in his hand and left.
When the people saw that he had stopped eating, no one dared to eat any more. They all hurriedly grabbed their things and cautiously followed.
When he returned to the hotel, he was not at ease with Zhang Kailin, so he called the company's purchasing manager and asked him to check the supplier's problem.
Ling Yinxue was a little worried when she saw that Leng Yao hadn't eaten a good meal from morning to night. He has a bad stomach, how can he hold it up like this?
Ling Yinxue browsed the Internet for a while and ordered a takeout for him.
After the takeaway was delivered, she delivered it next door. At this time, the door of the room was open, and Ling Yinxue knocked on the door: "Mr. Leng, I didn't eat enough at night, so I came back and ordered a takeout." It's a bit too much, you can help me eat it, I'm afraid of wasting. ”
Leng Yao turned his head and glanced at the lunch box in Ling Yinxue's hand: "You can put it on the table." ”
Ling Yinxue said softly: "Why don't you eat it first, it will be cold in a while." After speaking, she opened the lid of the box and handed the spoon to Leng Yao: "It's just a bowl of porridge, it's easy to eat." ”
Leng Yao didn't have much appetite, but when he found out that this bowl of porridge was specially ordered for him by Ling Yinxue, he still forced himself to drink it.
Ling Yinxue waited for him to finish drinking before going back with confidence.
Leng Yao looked at Ling Yinxue's thin back, and warmly thought that it was good to have her by his side at this time, if she could always accompany him like this, he would already be very satisfied.
The efficiency of the purchasing department is relatively high, and the reply given by the supplier is that the raw materials they use have not been changed, and even the manufacturer has not changed.
Things have entered an impasse, and the products that have been verified in the early stage have such problems, and the cause cannot be found.
Leng Yao instructed the quality to use the raw materials supplied by the supplier to be made into parts and sent to a third-party testing agency for cold and hot alternating experiments.
At the same time, Mr. Zhao contacted XX company and asked them to send the finished parts ready for loading to a third party for verification.
The next day, Leng Yao still asked Mr. Zhao to continue to do public relations, and at the same time follow up on the financial meeting of XX company to determine how much the loss was.
The next day things didn't go any way.
On the third day, XX company reported the amount of loss, a total of 18 million.
The two sides entered a new round of contact, and Leng Yao asked the other party to provide them with every accounting basis.
Leng Yao re-estimated the cost details provided by the other party according to their psychological price, which was about 12 million.
Mr. Zhao proposed a money-saving plan: all the expenses incurred by the other party in dealing with this matter will be settled by their company.