"Didn't I go to the morning shift with Liu Liu today, Director Xu is in the mobile class. At about 2 o'clock in the afternoon, I checked out a guest, and since he took more than two hours to settle the bill, I explained to him and calculated the overtime fee, and finally handed him the rest of the deposit and bill. At this time, the guest said that he could not accept the deducted room charge, and was very unconvinced to accuse us of not informing him of the check-out time in advance and not urging him to check out. Despite my repeated explanations, he still didn't listen, and insisted on getting back the part of the deposit that had been deducted. ”

"Ahh Are you in trouble? Or did you really not give the guests an ejection at noon? ”

"I estimated at that time that there was a problem with Liu Liu's retreat at noon, maybe she forgot to call this room or didn't contact the guests when she called, anyway, she was more or less responsible. But in such a situation, you can't always find out who is right and who is wrong, and then the front desk, as a part of the hotel, is a team and a whole to the outside world, and there is no distinction between you and me. At the moment, I think it's most important to deal with the problem quickly, after all, like us waiters, no one wants to lose money, right? ”

Li Qing'er continued.

"In fact, some of the things we need to know about hotel check-in, including the check-in number, check-out time and nearby convenience, etc., these must be explained clearly at the time of check-in, and you know, this is our basic operating process. I found the voucher signed by the guest, and the items listed on his signature were clear, and the check-out time was also clear at a glance. Although I said it with a dry mouth, he refused to admit it, refused to admit it, and in short, did not pay the extra fees. ”

"What about Willow? You're just there by yourself, bang, bang? Mi Bobo listened attentively, was stunned, and asked.

"Liuliu? Hi! I was about to talk about her! The supervisor wasn't there, and Yooyu was at the counter all the time, but I didn't hear her and I didn't know what she was doing. I tried my best to deal with the guests, and I only felt that I had exhausted all the words I had learned all my life, and I had reached the realm of Jiang Lang's talents, but he just didn't get in. When the book is really used, I hate it less! ”

"Find out, what happened to Liu Liu, you let her explain, aren't you salty and eating radishes and worrying about it?"

"You're right, I'm really blind and impulsive for a long time, and I didn't help people, let alone help ideas! You don't know, the more annoying thing is behind, the guest doesn't listen to my explanation, and he is angry and wants to find the manager. At this time, Coral came over and had a sloppy look with the guest, saying that I was new here, and I was not very skilled in the work and business, and I forgot to call at noon to ask and so on. After a statement, the guest not only did not lose his anger, but grabbed a life-saving straw, and was even more unforgiving, and shouted to complain about me! In fact, this guest is a regular customer, and he doesn't understand the rules of the hotel. ”

"How can Liu Liu do this? Oh my! This guest is really ......."

"I really didn't expect it at the time, if it wasn't for the guest who paid in the end, I would have to confront Liu Liu face-to-face and tear the fish and die in the net!"

"But how did the customer agree to pay?"

"Director Xu rushed to the side and took the guest aside to communicate for a while, maybe the guest knew that he was at a loss, although he was not very reluctant, and he left in disgrace not long after."

"Or the director has a way! I don't really know what to do if it were to be replaced. Mi Bobo sighed.

"So, do you think anyone can be the director, I saw her generous and generous appearance in front of the guests, and that temperament is really enviable. I think the guest may have been more annoyed and arrogant when he saw my low voice! ”

"Speaking of which, I blame that Liu Liu, not to mention shirking responsibility at a critical time, and beating a rake, it's really a dog biting Lu Dongbin."

"Of course, the director said that she was there, and told both of us that we couldn't handle a small thing."

"I'll have to be more careful in the future." Mi Bo said vigilantly.

"You, you, just pay attention everywhere, I'm not next to you, but don't always be Madaha."

"You don't know, the people who are in the same class as me now like to tell me to do this and that, but when I have a question to ask them, they all pretend to be very busy and ignore them."

"They're relieved to let you do things, oh my! It's also bold! Li Qing'er deliberately raised her voice and said.

"Yikes! I can do a good job, well, you can underestimate me! When we are in the same class, let you see and see! Mi Bobo said with a snort.

"But no, doesn't that mean I'm working alone? How tired I am! Li Qing'er shook her head violently.

"Qing'er, you don't have confidence in me so much! I shouldn't have listened to your lies and tricked me into staying. "Mi Silk is sprinkled with a crying voice.

"Okay, okay, we can work the night shift together, it's not boring to have you on the evening shift!" Li Qing'er couldn't stand the sound made by her nose, and touched the goosebumps on her hand and responded with a grin.

"Really! Rest assured, the night shift is absolutely fine for me! Mi Silk came to the spirit, and he spoke normally.

At half past nine, when Mi Bobo and Li Qing'er were chatting in the dormitory, An Ziyang and Wu Wei were making an appointment, they often went to the park next to the hotel after work, and the oval artificial lake in the park was a large square, where many people gathered every night, they played badminton, sang and danced, walked and run, and children learned to skate and ride bicycles. There are many stalls around the fountain in the middle of the square, with snacks and some knick-knacks, and they like to play balloons, ring rings, eat marshmallows, and walk around the lake.

The old employees in the hotel all knew that Wu Wei had a very beautiful girlfriend, who had just come to the hotel and worked as a cashier in the restaurant, which shocked many girls in the company, and they talked about the fact that the boy next door had a girlfriend.

In dormitory 308, only Coral was still at work at this time, and Coral in the middle class was counting the banknotes of different denominations that had been exchanged that day. She seems to be more cautious than ordinary people at work, and will check whenever she has time, always worried that the money she actually received does not match the book. Coral still can't adapt to the busy period of both check-in and check-out and reservation in the morning, and I feel that my brain at that time will be reflexively empty, and the whole person is like Ling Bo Weibu in space without thinking, and he can't think at all. Even though the morning shift has the most people and can fully cope with the hectic moments, she feels that the more people there are, the more clueless she is, so she is very happy to go to the middle shift.

"Sango, help fill out this form, the foreman will need it tomorrow morning." Fang Tingting took out a form and handed it to Sango, staring at her with a pair of expectant eyes.

Coral smiled and took it, filling it out column by column against the data on the computer, and sometimes kept recording it in the logbook.

After a while, a male customer came to the front desk, he looked at Fang Tingting, who was playing with her mobile phone with her head down, and said, "Hello, miss, open a private room for me." ”

"Oh! Good. Fang Tingting put down her mobile phone, glanced at the guest, looked back again, and suddenly got up and walked to Coral who was immersed in writing, "Sango, come and help with it, I have to go to the bathroom." ”

She whispered the word "bathroom" and went to the toilet.

"Ah, oh, hello sir, let me show you, single room, now there are standard rooms, and deluxe rooms, which one do you need?" Coral hurriedly stopped what he was doing to receive the guest.

The guest didn't answer directly, he looked at Fang Tingting's departing figure in a daze, and said dissatisfiedly, "Do you think I look like Kasselu?" Why did that young lady run to the toilet as soon as she saw me? ”

"Hehe, sir, you are so humorous, I'm really embarrassed, she has been going back and forth like this for a day." Coral hurriedly apologized and explained.

"This ...... If you are sick, you still have to be cured! The guest had already understood, and sighed with a pun.

After hearing this, Coral muttered in her heart, the guest obviously misunderstood what she said, and after thinking twice, she didn't answer again, but sent the guest off with a smile.

"On the elevator side, you walk slowly, I wish you a pleasant stay!"

She looked straight at the digital display on the elevator floor, which was fixed on the fifth floor where the guest lived, before she went back to the unfinished journal. She found that Fang Tingting had been sitting in her seat for some time, looking at her phone and laughing.

"Huh? You're back so soon? Coral asked in surprise.

"Huh? Well. Fang Tingting glanced up at her with a smile, then lowered her head and continued to look at her phone, and then she said, "Are you familiar with that male customer?" What are you talking about so happy? ”

"Ahh No...... I don't know, what did you hear? Coral was startled and stammered.

"I just didn't hear it before I asked you." Fang Tingting still looked down at the phone screen, responding absentmindedly.

"Oh!" Coral shush in shock, remembering her gaffe just now, and glad that Fang Tingting didn't hear anything from the guest's words.

She knew that Fang Tingting didn't go to the bathroom at all, she just hid quietly, but wasn't she afraid of annoying the guests? The customer was obviously very angry just now, if he thought about it, he couldn't get over it in his heart, and he complained to the leader about her, what should he do? Coral was really worried about these problems, but just thinking about it and didn't dare to ask Fang Tingting, it was better to forget it if she couldn't afford to offend.

The experience of coral going to work is the deepest experience for Mi Bobo, who once said that the last thing she wants is to work on the same shift as Fang Tingting. So, as soon as the two of them had free time, they denounced Fang Tingting in the dormitory, and they listed Fang Tingting's countless crimes, Fang Tingting's arrogance, and Fang Tingting's reliance on the old and selling the old...... Speaking of excitement, the way the two of them vented escalated to insulting and cursing, and their feet also kicked on the floor from time to time.

Mi Bobo jumped and said, "You know, she doesn't let go of any opportunity to call new employees, and she is called ...... What's the name? She couldn't remember for a moment, so she asked about Coral.

"It's a beautiful name, 'Let them experience more!' ”

"That's right! What kind of bullshit do you think she's putting here! ”

The hateful expressions of the two made Li Qing'er and An Ziyang on the side clap their hands happily. However, these two people have always lacked confidence and tension, and when facing Fang Tingting, they were still obedient, and they didn't dare to say more than half a "no", and they kept silent as always.

Li Qing'er met a fellow villager sister who made a guest room during training, she called the eldest sister Sister Ping, because she was a fellow countryman, they felt like relatives when they met for the first time, and Sister Ping always had endless chats with Li Qing'er.

On this day, Sister Ping talked to Li Qing'er about her pair of children, her eyes were radiant, her eyes were transparent, Sister Ping was cheerful and lively, and her speech was humorous, and she couldn't see that she was actually the mother of a twenty-two-year-old child. Li Qing'er was deeply attracted by the brilliance of her whole person, and held up her chin and stared fixedly.

"Qing'er, my son and daughter have been very well-behaved and sensible since they were young, and they are good at studying, and they are very filial to me and their father, we have been away for a long time, since they graduated and worked in City A, we have only moved here to work, and now the family can get together to eat or something on their days off."

"Sister Ping, what does your son and daughter do?"

"My son is studying medicine and is now working as a surgical intern at XX Hospital in City A, and my daughter is also a pharmacist."

"You and your husband are really amazing, and your children are also angry, and they all say that it is difficult to study medicine, but it is popular to learn it."

"It wasn't easy to send students to school, the salary was not high at that time, and we could just earn some money

The horses called them for fear that they would wait for the money. ”

"Then now it's their turn to give you money to spend, right?"

"Now? No, my son wants to buy a house in City A, his job is here, he must plan to settle down in the future, and now I can still support myself, and I also want to help him save enough money for the down payment as soon as possible, and we have got our wish when he is down-to-earth. ”

"It's good for Sister Ping to have a mother like you, it seems that with you, nothing matters."

"Hehe, people have to live happily, the more happiness you save, the more you can immune to all unpleasant things, including sorrow, sorrow, sadness, and sadness, which can't get close to your body at all, and can't affect your heart."

"Sister Ping, so I feel warm when I see you, and it's super comfortable to listen to you."

"Qing'er, next time I'll take you to meet my family."

"Okay."