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Gu Qingqing moved his position, wanting to leave a place for An Yang to sit down.

But An Yang moved a chair and sat down beside Gu Qingqing.

The long slender legs were elegantly folded, and the sitting posture was relaxed on the back of the chair.

He looked at Gu Qingqing and said in a deep voice: "To put it simply, meticulous service is to start from the customer's position and serve the customers with heart. ”

"So what to do?"

"Make your customers feel welcome. For example, you can be their secretary when necessary, the person to discuss things, the assistant to many aspects, etc., depending on the situation, the different things to do, the role will be different......

In addition, An Yang also told Gu Qingqing some other things that she didn't understand.

"The organization 'Eric' is an organization that even many hotel practitioners do not know about its existence, the birthplace of this organization is in Europe, with a history of 70 years, and there is only one official member in the capital of China...... After graduating from a language school in the UK, I went to a school in Paris that specialized in the training of managers.

The school has a short history, only ten years, but there are many high-achieving students, and the students who have graduated from it are all working in major hotels in Europe. This year marks my sixth year in the hospitality industry.

There are a few things that must be met to become a member of the Eric organization, one of which is the number of years of experience in the hospitality. ”

Gu Qingqing looked surprised: "...... Isn't it okay to do it after five years? “

"The turnover rate in this profession is quite low, and some people stay in the job after they get married and have children...... Although there are not many married people, they can't even touch the edge of the union for five years. “

"Why not get married? Is it because you're busy? “

"That's one of the reasons, and individuals have their own positions. I think it's because I have too little personal time. Whether it's reading a book, watching an advertisement, going shopping, or riding a car, I always store this information in my head as useful information for customers in the future. “

"Hey! Isn't that scary? Don't you find life boring? “

"How so? Because I love it, and it's a great way for my profession, I don't think it's a waste of time. “

Don't think it's a waste of time......

This sentence aroused a fierce echo in Gu Qingqing's heart.

The feeling was more uncontrollable than anything before.

She envied An Yang's lifestyle.

Gu Qingqing doesn't like to study, especially the examination system makes her even more annoying. Who would believe adults who can only fill people's minds with knowledge in a random way, but who can't exemplify how to use it and tell them what kind of help it can give them?

Today's society is rife with money and relationships.

Politicians make a lot of nonsense in their election speeches, full of unrealistic nonsense, for their own selfish interests, while the descendants of celebrities who have no brains do nothing but rely on the shadow of the previous generation to smoothly enter the big business and manipulate the development of the economy......

However, man is a creature that needs to be motivated to survive. If it is all in this rigid form, it will not be long before people lose the desire to live.

Anyone who is really smart knows that there are some things that can be obtained by just studying or having a smart mind, or by an untold amount of money. It's something that has to take time to get it.

However, sometimes it's too late to know.

What Gu Qingqing wants is not the kind of superficial happiness like her mother or like everyone else, but real happiness.

So when asked what she really wanted to do, she would reply that instead of working hard to carve out her own future, she would rather be the backing of those who are trying to make a living for themselves.

And it's not the kind of support that you talk about, but the sincerity that adds your time and feelings......

Perhaps this thought was closest to the word she hated the most, waste. But this is the path she chooses, and whether it will be a "waste" depends on how she does it.

"What does it take to become a manager? Can I do it? “

"What did you say?" An Yang, who looked puzzled, stood up, touched Gu Qingqing's forehead, and then touched his own forehead.

"Your fever is getting hotter, put me back to bed at once."

"I'm not kidding! I'm serious! “

"Managers are not for an idiot, even if you want to, I advise you to dispel this idea." After speaking, An Yang stood up and suddenly hugged Gu Qingqing, and strode towards the bedroom.

Before Gu Qingqing had time to struggle, he had already put the quilt on Gu Qingqing's head.

Gu Qingqing tried to sit up, but was suppressed by his powerful manpower.

"I repeat, this kind of profession requires professional knowledge to be competent, and you should consider it when you become an adult. This is not a decision that cannot distinguish between the past and the future, and the person who has been repeated can easily make a decision. “

"You...... How do you know I've been repeated? “

Hearing Gu Qingqing say this, An Yang's face showed a treacherous smile, and he whispered "I know ......", and then opened the door and walked out.

It turned out that he guessed!

"Damn......

Gu Qingqing grabbed An Yang's pillow and threw it towards the door.

Burying his head in the quilt, Gu Qingqing shouted in his heart: Who will please you! Probably more than a thousand times.

In this way, I don't know how long I slept, Gu Qingqing heard the sound as if someone was coming in, so she opened her eyes in a daze.

She is a very light sleeper, probably since she was a child...... That is, the habit of wetting the bed.

In order to cure her this vice, her mother would wake her up with an alarm clock before wetting the bed. So she also got into the habit of getting up before the alarm went off to go to the bathroom.

Therefore, any sound that has nothing to do with sleep can easily wake her up.

“…… Ah, I'm sorry. Did it wake you up? Gu Qingqing raised his head and looked in the direction of the voice, Gao Yuan raised his hand and smiled at Gu Qingqing.

"I heard from the room service staff that the porridge was not finished, so come and see how you are doing. Has the fever subsided? “

"I don't know. There is no ...... of volume."

"I've brought a thermometer, so let me take it for you." Replace the bathrobe first? Gao Yuan turned around as he spoke.

"You guys clean up quickly, just change the towels in the bathroom. There is no need to vacuum the living room and tidy up the living room. Also replenished with food in the fridge. “

"Yes, got it." The energetic ones who answered were two girls who were about the same age as Gu Qingqing.

Gao Yuan carefully helped Gu Qingqing's body, wrapped her in a towel, and let her sit on the chair.

During this time, the waitress who came to clean the room changed her bed into a clean sheet and was careful not to raise a trace of dust.

Gao Yuan handed her the thermometer and asked her softly if she would be cold.

"Bathrobes and sheets wick sweat, so the heat goes away a little bit. But still can't be careless. ”

"I'm sorry for the trouble."

"How so? Your brother helped me a lot last night. The customer, who had been troubled by the computer, checked out and left early this morning. “

“…… Oh, An Yang didn't tell me. Did he solve that guest's problem? “

"If I hadn't been able to do it myself, I really shouldn't have bothered An Yang who came to be a guest. He has always been a brother, and although he often goes alone, in the end people still ask him to help solve the problem. I'm one of those who often troubles him. “

Oh, yes! I can ask Gao Yuan about An Yang.

However, Gu Qingqing didn't want the cleaning girl to hear these things, so she wanted to wait for her to leave before asking.

The room was cleaned in just five minutes.

When Gu Qingqing was sighing that their movements were really fast, they said that if the two of them did it together, it would only take two minutes, which made her even more surprised.

After they finished what Gao Yuan had explained, they said to Gu Qingqing and asked to take care of themselves before going out.

"They are so gentle, and they deserve to be the employees of first-class hotels......"

"Our customers are like gods to us."

"Ah...... This sentence really sounds like a Beicheng person. “

Hearing Gu Qingqing's half-joking words, Gao Yuan couldn't help laughing.

After taking her temperature, Gao Yuan found that Gu Qingqing's heat had dropped a lot, so he asked her to continue sleeping and prepare to go out.

Gu Qingqing hurriedly opened his mouth to keep him.

"Uh...... You're busy, aren'......? There's something I'd like to ask you about. “

"What's the matter?"

"Uh...... It's about Ann ...... No, it's my brother's business. “

"Brother Ling's business?"

“…… There are many things about him that I don't know. Like birthdays, favorite foodies, things you don't like to do, and so on. Like him, his profession is a manager, and I only found out yesterday. “

Gao Yuan thought for a while and made a suggestion to me, Gu Qingqing.

"Then you eat something first and then take the medicine. I'll ask the customer service department to make something, it should be delivered in 20 minutes, and your meal time will be about 40 minutes. After that, I can talk to you, but only for 30 minutes, because I have to prepare for the lunch shift with the people on the lunch shift. “

Gu Qingqing looked at the clock, it was already past eleven o'clock.

"You can't have slept all night, have you?"

"Hmm...... There was a small room behind the counter where I took a nap. “

Even so, after dealing with the guests in the middle of the night, I have to deal with An Yang...... When everything was over, it was six o'clock in the morning.

"You say nap, what time do you sleep?"

"Half past six."

This is not sleep!

"Then you go back and rest first, you don't have to accompany me. Lack of sleep is very tiring. “

"It's okay, and honestly I'm a little interested in you too."

Gao Yuan shrugged, said I'll hand over the key, and left with a smile.

And Gu Qingqing obediently ate the fried chicken, sandwiches and coffee sent by the customer service department, brushed her teeth and lay back on the bed to wait for her.

Gao Yuan also came back faithfully at about half past twelve.

"Have you taken the medicine?"

Gu Qingqing originally wanted to get up and go to the living room to talk, but Gao Yuan softly stopped her and let her lie on the bed, while he pulled a chair and sat on the side of Gu Qingqing's bed.

Either she is a person who is very good at taking care of others, or An Yang asked her to do this......

“…… Yes? No. I haven't spoken to him since last night. “

Hearing An Yang's answer, Gu Qingqing knew that she and An Yang's personality and ideas must be very compatible.

"When and where did you and my brother An Yang meet?"

It's kind of like interrogation. Hearing Gu Qingqing talk to himself like this, Gao Yuan nodded with a smile.

"It's okay...... When I was in high school, we only knew each other's names, because my names and Anyang's names often appeared in the national mock test lists. However, I really got acquainted with it half a year before graduation, that is, when I planned to study in the UK. “

“…… Are you referring to Cambridge or Oxford? “

Gu Qingqing, who is shallow, only knows these schools. However, Gao Yuan just shook his head slowly.

"That's what everybody thought at the time, but neither of us had any idea of going to college again. But when I said I wanted to learn English, he smiled and said that I was the same, so we went to find a language school in the UK.

At that time, the management of the school was quite sloppy, but now of course it has improved a lot, and the host family they found for me was a big liar, and I couldn't live at all...... It was for this reason that I was originally scheduled to stay in the UK for half a year, but I moved to An Yang's apartment in less than a month. “

“…… So you've known each other for so long. “

If she is the same year as An Yang, she is also thirty-one years old?

It looks a little like it and doesn't look like it.

What is certain, though, is that she is very well maintained.

An Yang, who is Chinese New Year's Eve a year old today, has been in the UK for five years,...... Hey? Wasn't it when he was twenty-four that their parents remarried and he went to study in England?

However, this mystery was immediately solved by Gao Yuan for her.

"After graduating from university, I only stayed in the UK for a year, but An Yang went back to Japan first, and after working for a job, he went back to the UK to study. It seems that your parents remarried at that time. “

"Did he stay in school twice?"

"Yes, the first time I went to the same school, and the second time I added a French school. Do you know? Counting Chinese, he is proficient in the five languages. “

"Really!" Isn't this a plot that only appears on TV or in comics?

"Everyone hears the same reaction as you, and even I didn't know he was a hotel manager, and I still can't believe it...... As long as he wants to do something, he will succeed. “

"Miss Gao Yuan, how did you choose this profession?"

Is it because you like the service industry? Gu Qingqing originally wanted to ask this, but she felt that it was too rude, so she didn't ask.

The quiet air slowly flowed between them, he thought sideways for a while, and said to Gu Qingqing with a smile: "Maybe it's because you don't need to graduate from college, and you can also use English." Actually, in the beginning, I didn't want to be a manager but a porter. “

"Doorman?"

"It is the staff who keep the traffic flowing at the hotel gate and greet the people who come to our hotel. They are responsible for carrying the luggage for the person and handing it over to the next stage of staff. “

"After graduating from college and studying abroad, are you willing to do this kind of work?"

"In China, there is not much correlation between the level of education and the level of work, and not everyone can sit at the top. There are more examples of this in foreign countries. Some children are trained as janitors around the age of thirteen.

Not every of the most senior managers today is fresh out of college. Only those who know how to serve customers and how to turn this knowledge into their own property can be accepted by the world of managers. “

Gu Qingqing really has the feeling of opening her "ears", like the story of Cinderella.

There should be no such form of work in China!

"Miss Gao Yuan, what do you think about the work of managers? Is there a sense of accomplishment in doing this kind of work? “

“…… Well, I feel a bit like an office worker. “

"Really......"

Do the average office worker serve customers in the middle of the night?

Thinking of last night's situation, you can realize that it is really as An Yang said, it is meticulous service......

Gu Qingqing honestly told Gao Yuan what she thought, but she unexpectedly floated a lonely smile and shook her head gently.

"Yesterday's problems would not have been solved without An Yang. Don't look at me saying so much, but in fact, no one in our hotel, including me, can do it so thoroughly. However, not only us, but also the domestic hotel industry, the definition of a hotel is limited to simply providing a comfortable rest space, good food and well-educated local workers, or enjoying a rare luxury atmosphere and using it as an anniversary. “

“…… But aren't you ready to use all your services? “

"But when I have a problem like yesterday, it makes me feel a lot. Although people are not omnipotent, they are full of big words even though they have no ability to cope, which really makes me ashamed. “

"It's not! It's not all the best to solve all problems! I don't think it's a shame to try to help a guest solve a problem! “

“…… But if you charge a price but don't pay the same value for a service, you can't be called an expert in this industry. “

Hearing Gao Yuan say this, Gu Qingqing also felt that it made sense. So I couldn't find the words to answer her.

"Ah...... But don't people who are satisfied with your service tip them? “

Gu Qingqing finally found a position that could comfort Miss Gao Yuan, but he didn't expect him to shake his head after hearing it.

"There is no tipping system in hotels across the country, because this program has been included in the accommodation fee from the beginning. Needless to say, even ordinary small hotels don't expect guests to tip because they can't provide any perfect service. “

"But like a hotel......

Gu Qingqing remembers a Chinese New Year's ...... for the whole family Of course, without An Yang, we went on a trip together, and Gu Qingqing went to An Yang and his father, Mr. An Gang, folded the five thousand yuan bill into three folds and put it in an envelope and handed it to the person who cleaned the room in the hotel.

Gu Qingqing was still very puzzled at that time, and asked her mother why she had already paid for it and had to give it again. As a result, her mother told her that it was common sense to tip in such places, and that their service would be more considerate.

Then Gu Qingqing asked suspiciously, isn't it usually given when you want to leave? Mom's reply to her was that she would give it as soon as she moved in.

Although Gu Qingqing didn't understand very well, the service after giving it was really good.

After that experience, the concept of "exchanging money for service" was deeply rooted in Gu Qingqing's heart. And Gu Qingqing feels that there is nothing wrong with this, because if you want better service, it is of course necessary to pay a little price.

The name "service fee" sounds realistic, but it is also a relatively high-level enjoyment.

Gu Qingqing told Miss Gao Yuan her thoughts, and she nodded in agreement after listening to it.

However, Gu Qingqing suddenly discovered one thing.

She didn't seem to expect much from that kind of thing.