The customer said enviously to Liu Xiaoai: "You are much better than me, at least you open your own store, and you have free time." ”

Liu Xiaoai also said enviously: "I still envy you, sister, do you know how much I want to stay at home all day without worrying about life?" I go to work now, and I don't have a replacement from morning to night, and my legs are swollen every day. If I had your good life, I wouldn't have to go to work, and I would have picked up my children twice a day. ”

Liu Xiaoai's words made customers feel comfortable.

Who doesn't want to hear others say they're happy?

Even if his life is bleak, as long as he is glamorous in the eyes of others, he feels that he is not so miserable.

However, the customer still said: "None of us should envy anyone, we all have our own sorrows." By the way, how much is the total amount, I will sweep it to you on WeChat. ”

Liu Xiaoai looked at the cashier page, checked the discount and amount of the goods, and after confirming that it was correct, she said: "A total of two hundred and seventy-two yuan, I will send you another bottle of laundry detergent, a neutral laundry detergent specially used to wash bras and underwear, no residue and no pollution, and strong detergency." Underwear that is suitable for us to wear closely. I'll wrap it up for you. ”

In fact, laundry detergent is no different from other ordinary laundry detergents, but as soon as Liu Xiaoai said it, she immediately rose tall, making customers feel that this is really a good thing.

The customer said happily: "Thank you so much, little sister." I just like your service attitude, there is a shop selling underwear downstairs where I live. But the boss didn't laugh all day long, and he didn't talk much, so I didn't want to go to them. Don't worry, sister, I will take care of you in the future. ”

Many customers buy not only products, but also services.

As a service industry, it is the least polite to greet customers with a smile and keep smiling.

Liu Xiaoai couldn't understand why some store owners would keep a straight face to customers. Do you think your business is too good?

Of course, it cannot be ruled out that it is the clerk who is asked to guard the shop, not his own store, and it does not matter whether the business is good or bad. Selling more and selling less has nothing to do with the clerk. Therefore, the clerk will not try his best to facilitate a single transaction.

The real boss guards the store himself, and generally does not let the customers slip away too willfully, unless it is those who are rich, and they are not eye-catching for this business.

Liu Xiaoai, like most private owners, is eager to treat customers as ancestors, hoping to keep customers.

When people don't have money, they are humble, and sometimes they have to suffer from bad customer attitudes, unless you really don't plan to do business anymore.

When the customer is not satisfied, not only will she stop patronizing the store, but she will even ruin the reputation of the store with her relatives and friends.

As soon as it spreads, the word of mouth is bad, and the store is not far from going out of business.

Liu Xiaoai has no money and is capricious, so no matter what grievances she suffers, she will try her best to resolve them by herself, and she will not put a bad face on customers.

Fortunately, the vast majority of the customers she met were nice people.

Occasionally, when she encounters a difficult customer, she also tries her best to greet him with a smile, even if she scolds the customer's eight generations of ancestors in her heart, she will not show a trace of abnormality on her face.

Just now, after the customer paid, he took the child and left. Liu Xiaoai also talked to others for a while, and felt that her mouth was dry, so she quickly poured a glass of water to moisten her throat.

Sometimes if you talk too much, your voice will be hoarse, and you will even feel that your brain is starved of oxygen.

However, no matter how deprived of oxygen, it is better than no business.