Li Hui looked very embarrassed to be a clerk and was afraid of being seen by acquaintances, and Liu Xiaoai had another knot in her heart.

However, she didn't want to say anything, everyone wanted to do some high-level and lucrative work. It's understandable that you don't want to be seen by acquaintances.

The matter passed quickly, and the clouds were light and the wind was light, leaving no trace.

One day, it was Li Hui who was off duty, and Liu Xiaoai guarded the store by herself.

Fortunately, two orders were opened in the morning, and there was no such lack of heart that delayed opening, and my heart was also steady.

Just after 4 p.m., a customer came with a bag from his store.

Liu Xiaoai was weak-hearted, and came over with the bag in her store, which must have been returned or exchanged.

It's easy to say if it's an exchange, but I'm afraid that the customer wants to change it in his own store, and he will waste more tongue if he changes something else.

If it's a return, the feeling is the same as eating a dead fly.

Anyone who has ever been a shopping guide or a small shop owner knows how bad the mood can be when a customer returns a product.

Liu Xiaoapi greeted with a smile: "Welcome, sister, what do you need?" ”

Fortunately, the customer came to exchange the goods, saying that he went back to look at it, and felt that he didn't like the dress again, and wanted to change to another style.

In the case of an exchange, the clerk will usually introduce the customer to the higher price and then make up the difference. If the price chosen by the customer is lower than the previous one, it is very taboo to refund the money to the customer.

The customer originally bought a 119 nightdress, but now he chooses a 139 nightdress.

When Liu Xiaoai made an order, he asked the customer for yesterday's shopping receipt.

The receipt is also a proof of return by the customer. Because sometimes there will be a small difference in the discount depending on the customer's situation. It's not big, but it's not necessarily the same price for everyone. Therefore, the return and exchange of different models must be invoiced.

Only then did the customer say, "What kind of receipt?" No one gave me a small ticket yesterday, it was another little sister who collected money here, and she didn't give me a small ticket at all. ”

Liu Xiaoai thinks about it, if not, there will be no one, it's a big deal to readjust yesterday's sales data, it's just a little troublesome.

But this search, Liu Xiaoai found that something was wrong. Because of yesterday's sales record, there is no such item at all.

She usually stays in the store. She's sure she hasn't sold the style in the store for the past few days. And this customer swears that he bought it yesterday. Yesterday, Li Hui was the only one in the store, and she didn't come over because she was watching the children. It's just that I came over at night to collect the day's money, and I also reconciled the accounts with Li Hui, and it was not bad at all.

Where the problem is, it becomes clear when you think about it. That is, Li Hui did not make an order but received the money. I didn't see this list or this money when I reconciled the account, so I had to ask Li Hui.

Liu Xiaoai moved a stool for the customer to sit on, and she explained that the order was not handed over to the clerk yesterday, and she had to call and ask.

The customer was also very reasonable, and there was nothing urgent, so he asked her to check slowly.

Liu Xiaoai thanked the customer for his understanding, and then called Li Hui.

When Li Hui on the other side of the phone heard about it, she was a little hesitant, and later explained that she forgot to make a bill, and she forgot to put the money in the cash box after receiving it. She'll go to work tomorrow and make up for it when she comes.

Li Hui said that it was discounted according to the promotional poster at the door now, and it was sold at a 7% discount, 83 yuan.

Liu Xiaoai didn't want to say more, so she hung up the phone. Start dealing with the customer's exchange problem.

Before, I felt troublesome and didn't like inventory, it seems that I was negligent in management and had a loophole, which made Li Hui take advantage of the loophole.

As for how Li Hui solved this matter, Liu Xiaoai didn't say anything about it. The matter of inventory must be grasped.