I felt a little harsh when I heard that. When I returned to Y City, the product manager of the product line of the franchise store was not in place for a long time, and I, the deputy director of the brand, took charge of the franchise store development team. At this moment, he calmly responded: "Rhododendron alcohol is a new whitening ingredient purchased by our engineers, imported from Japan, which will cause excessive pigmentation and white spots. In the first few skin tests, the use was discontinued due to the development of white spots in two subjects, and the final formula was determined to be tested to be safe. I just looked at the flyers that said that our products were detected with such ingredients, but the same agency issued a report of satisfactory testing before our products were launched. Explain that if what the consumer says is true, it is a batch problem. I think the first thing to do now is how to control the spread of this matter. ”

Luo Jin's face was as cold as frost, and he swept to the audience and said: "How to deal with this crisis, let's talk about it." ”

Mr. Chen said: "I propose to immediately convene a press conference to clarify this matter. Today, there are many people, although it means that these media will not blatantly expose this news, but it is difficult to control some of them to betray the source, I have asked people to contact Bai Yu, as soon as there is such news, it will be blocked immediately. But nowadays, the Internet is developed, especially the new media is changing with each passing day. Whether this consumer is a competitor can not be verified at present, but paper can not contain the fire, this kind of thing will definitely come out soon, rather than let public opinion chase us, it is better to take the initiative to clarify, and at the same time organize network experts to do soft article public relations, as soon as possible to create a positive public opinion orientation. Otherwise, the consequences are unimaginable. ”

"Doesn't a positive clarification mean that there is a problem with your product?" Zhang Jingen said. Originally, there was no need for shareholders like her to attend this kind of press conference, but she is a person who wants to intervene in everything, so how can she easily miss it. "We are a company, not an individual, and we can just say sorry. Didn't Mr. Chen think that after the clarification, consumers would question, wait and see, and turn to competitors in hesitation, so that opponents would take advantage of the situation? Once consumers' consumption habits are changed, no matter how much effort we put in, we may not be able to get it back. This sentence clarifies that the tuition fee is too high.

Please consider the interests of shareholders more in terms of strategy, and be cautious in using the practice of fighting big and small. How normal it is for one or two consumer complaints that you ignore her and she will stop herself. The so-called clean people are self-purifying, why bother to make things bigger with no money here, so that the public's attention is focused on this scandal? ”

"That's better than losing consumer trust forever. To become a big brand, you must put on a responsible attitude towards consumers, and they will support you permanently. It is not terrible to wait and see in the short term, but what is terrible is that permanent deception brings eternal rejection and distrust. Luo Jin snorted coldly, and turned his head to Mr. Chen: "You go to arrange the press conference immediately, and pay attention to network monitoring at the same time." In addition, the problem must be strictly investigated to the end. No matter who it is, they will be severely punished! ”

I said, "I've got the director of the institute and the director of the factory to come over and ask them to investigate the matter thoroughly." The same batch of products was quickly recalled for testing, and those that were not issued were sealed. ”

……

Director Ding of the research institute is an uncle with more than 20 years of rich experience in the research and development of daily chemical product formulas, and has communicated with him frequently in the past few months due to product development needs. He is old-fashioned and cautious, with a pair of black-rimmed glasses, and a kind look behind the lenses that makes people feel steady.

"The formula containing rhododendron has been sealed by us, and it is impossible to make a mistake in a different storage cabinet from the final formula," he said. ”

The director of the factory, Mr. Lin, has been working hard with the chairman for nearly 30 years, and he looks calm and reliable, but he is wiping his sweat at the moment: "This is the first time this has happened since I entered the factory, and I am responsible for it, and I have been arranging people to deal with the goods that have not been delivered." The production time corresponding to the production batch was two weeks ago, and it was a temporary order from three customers in Ruiyun District, which was a lot of volume, but it was very urgent. You also know that this product has a general trend, and it is a new product, and the usual amount is not too large. And because the preparer was dazzled, the order quantity was seen as a zero, and the amount was overstocked, and most of the extra finished products were backlogged in the warehouse for several days, and now there are still a lot left. ”

"That is, there is still a lot of the same batch flowing out......," Luo Jincheng asked in a deep voice.

And Director Lin said apologetically: "Mr. Luo, it was our negligence, and I have already fined this employee." Please ask the management to discipline me, the person in charge. ”

Luo Jincheng's expression was cold, and he only said majestically when he cared about the prestige of this patriarch; "Lin Lao, you are a hero, but how to have the company's rules and regulations, Jin Cheng can't be intentionally partial. In addition to the preparer, which responsible persons are also involved, they will be strictly investigated. You should also take this opportunity to clean up the discipline in the factory and think about how to avoid this kind of thing. ”

Although Luo Jincheng is his junior, he is not angry and arrogant at the moment, and has a leadership style. Director Lin raised his hand to wipe his forehead again, and responded, "Good, good, good." ”

As soon as the meeting ended, Luo Jincheng was called out by a phone call. Later, a text message came: Grandpa summoned me back to the mansion.

I anxiously asked: Is it because of today's events? Can you cope with it?

Luo Jincheng: It's okay, grandpa will approve of my approach, but those few people shouted and had to put on a posture to appease. They are too selfish, and grandpa's illness still bothers him.

I can only comfort: then you deal with it carefully.

Luo Jincheng: I'm fine, you have to be careful yourself, you must call me if you have something, and I will look for you in the evening.

My heart was stuffy and sweet, and I only answered one word: yes.

After the last time I was in distress at the beach, Luo Jincheng analyzed the benefits and disadvantages with me. He said: "If you and I were both in distress at that time, it would be a godsend for Jinrui, and grandpa would not be able to accept the blow, and he would soon get the inheritance." And if it were only you in distress, Grandpa would be very sad, then the beneficiary was me, Jinrui couldn't get too much benefit, he wouldn't be so stupid. So you're safe at the moment. ”

I wondered, "In that case, why did he go to such lengths to send someone to harm me at that time?" Won't you just be able to dump it? ”

"That's the insatiable greed of this kind of person, who wants to eat the elephant in one bite, and not let any fat and water flow into the fields of outsiders. Now the situation is urgent, and I want to sacrifice the small to take the big. ”

I listen to the coldness all over my body, is there an ugly lower limit in the world?

It was Friday, and after Luo Jincheng returned to the mansion, I drove to the store in Ruiyun District. The car belongs to the company, and now I can apply for the car for this position, the so-called "high weight", which is also a small reflection of it.

In this first-tier city, the main battlefield of chain franchise stores is entrenched in foreign giants such as SFLQCS, and domestic franchise stores can only avoid its edge and reluctantly retreat to the second tier to occupy a place.

This is the urban-rural junction of Ruiyun District, with some dirty streets, civilians and down-to-earth shops, compared with the tall city center, it has its own characteristics.

I confirmed the address from the flyer in the morning, found the store all the way, and inquired about the situation in detail. The clerk said that there was no such woman who had ever made trouble, and when he checked the sales records, he did sell two boxes of whitening masks at the point in time shown on the flyer.

It is really heartfelt to only buy goods, and then go directly to the press conference venue to make trouble. Who is behind this?

Luo Jincheng said that someone had been sent to closely monitor Lu Min's JL stores and online marketing strategy. Sure enough, at four or five o'clock in the afternoon, the first screen of a cat flagship store in JL hung out the text "We only have azaleas, no azalea alcohol", and the page clicked into pointed to the harm of rhododendron alcohol, which contrasted the natural safety of the products in their own stores.

It is not surprising that such a falling stone is a common method. And on the online forum, it is inevitable that there will be reports of today's incident. Although the news was quickly shut down, it was still collected by various small websites, and a search on the Internet filled the screen.

I was worried, but I didn't dare to call Luo Jincheng at the moment, so I only kept the phone open with Mr. Chen, and contacted my familiar media friends from time to time, trying to suppress the negative news that had sprung up.

When it was time for dinner, Luo Jincheng called and said that the chairman had just been resting, and he had just woken up and was ready to eat together. He advised, "Eat on time." Where are you now, I'll have someone deliver food. ”

My heart warmed, this man's thoughtfulness was no less than back then, and the throbbing of long-lost recovery often made my heart beat.

I was busy saying no, just saying that I would walk to the market and that I would settle dinner on time.

As a result, he talked about it again and criticized me for running around.

I fooled around for a while.

When I grabbed a casual meal, an unfamiliar number came in.

I picked it up calmly, but I heard a familiar and delicate voice: "Do you have time?" A new coffee shop near your home. Come and sit together? ”

I wanted to refuse, but suddenly remembered something, so I promised to send a ghost: "Share the address, I'll be there in about forty minutes." ”

When I arrived, Zhang Jingen was already sitting against the glass wall. I remembered the appraisal report she threw some time ago, and I couldn't help but wonder: What kind of bombshell did she drop this time?

I sat down indifferently and calmly ordered a glass of honey water.

"I'm pretty good at health now. I don't even drink coffee anymore, but I've heard that when you first came to FK, you used to work a cup of coffee every night and work overnight. She looked leisurely, but seemed to have a hint of contempt, "By the way, I had a chance encounter with Brother Cheng." Now you don't have to meet by chance, and you can take care of yourself. ”

I smiled faintly: "You came to me today, it won't be to catch up." You sent me something single-handedly last time, so you might as well throw it out directly to see if I can catch it. ”

"Heh......" she suddenly laughed out loud, unable to distinguish her emotions, "Brother Cheng supported you in the mansion last time, and you still thought you flew into the sky by yourself, and you spoke so domineeringly." ”

I laughed and didn't say anything, yes or no, too lazy to talk to her.

She was not in a hurry or angry, but sighed: "Actually, we are both very sad, for a man to live and die." To be honest, it's not that I have to get along with you, but I'm in my position, think about it, if it were you, would you be willing to quit? Tomorrow and tomorrow will be the right place, but he will be led by you because he is lost. ”

She said that the time and place are favorable, and she is talking about the right family, and the parents bless it. My heart is a little weak, but reason tells me that this is not the time to show weakness.

When she saw that I was silent, she said, "Can I ask you for one thing?"

For the sake of FK, lend Brother Cheng to me for three months. ”