On Monday, it was the Christmas + New Year holiday of European and American customers, and the salesmen in the company were relatively free, Lin Yao was an exception, and the phone on her desk almost never stopped.

"Hello? Mr. Zhang, I am Xiaolin of Lingyun Industry, I called you to confirm with you, how is our goods progressing? ”

On the other end of the phone, Mr. Zhang spoke a strong Mandarin with local characteristics, "Miss Lin, I'm really sorry, I'm afraid this month won't be finished." ”

Lin Yao said while writing and drawing in the notebook: "That's a bit troublesome." ”

Mr. Zhang's tone was very difficult, "Now the workers in my factory are working overtime every day, and the workers are complaining, and it can't go on like this." ”

Lin Yao expressed her understanding, who wants to be overtime every day? She asked, "Well, how long do you mean it will be?" ”

Mr. Zhang complained: "The number of main orders is too small, we are not good at arranging, can the customer increase the number of points?" ”

Look, just now I was still saying that I couldn't be busy, and the workers refused to work overtime every day, and now they don't have to work overtime if the number is small, and the number of feelings is a little more? It can be seen that this Mr. Zhang speaks with great water.

Lin Yao thought so, but she wouldn't say it, she was surprised: "Ah, what can I do, the order has been received, and the contract has been signed, and now I just want to tell the customer that it is too late to increase the purchase volume."

Besides, as you know, this is the first order placed by a customer, which is a trial order. Of course, our factory has confidence in the product, and there is definitely no problem with the quality, but what if the customer has other requirements after receiving the goods, or needs to improve the product? If the quantity is small, the customer will not care about us, and if the quantity is large, it will be a bit troublesome. ”

Mr. Zhang hesitated, "That's the same." ”

Lin Yao said again: "We are doing long-term business, not a one-shot deal, not in a hurry, don't you say?" ”

On the other end of the phone, Mr. Zhang thought for a while and replied, "Miss Lin has a point. ”

Of course, what she said makes sense, while holding the order and not doing it, it makes no sense to ask for an increase in quantity!

Lin Yao was kind and persuasive, "Let me tell you about this customer's situation, he is a big foreign buyer, with a large purchase volume, abundant funds, and a very refreshing payment, let's ship early and collect the money early, do you say it's good?" ”

Mr. Zhang smiled, "It's good, it's good." "Before the Chinese New Year, the most lacking thing for the manufacturer is money, no matter how much money can be charged, as long as he tells the other party that he can collect money early, he will definitely be happy.

Lin Yao added another fire to Mr. Zhang's heart, "Then after the New Year, the customer received our goods, at a glance, the quality is very good, our delivery is timely, and all aspects are satisfactory to him, isn't the formal order coming?" At that time, we will discuss the purchase quantity with him, and the effect will definitely be good. ”

Mr. Zhang agrees with this statement, "Miss Lin, then you say, when will it be shipped at the latest?" ”

Lin Yao knew that he could almost convince the other party, so he made persistent efforts and said: "The customer originally wanted to ship at the end of this month. ”

Mr. Zhang thought about it a little, and said with some embarrassment: "I'm afraid it's too late at the end of the month." ”

Lin Yao sighed, "Yes, you see, it's already the 27th now, and it's definitely too late to ship at the end of the month."

So I called you early in the morning to confirm the specific completion time with you, and if you can, I plan to discuss with the customer whether it can be changed to the beginning of next month.

In this way, we can not only buy more time with customers, but also ensure that the payment is settled before the Spring Festival. The most important thing is that when we come back to work after the holiday, they have already received this batch of goods, maybe we will receive a formal order after the New Year!

What do you think? ”

Mr. Zhang said repeatedly: "Yes, in fact, we have already prepared the materials, but we are too busy, I will arrange it in the next few days, and I will guarantee that it will be completed at the beginning of the month." At that time, Miss Lin will help us to collect the payment, as well as the new order. ”

Of course Lin Yao knew this, "That's how it should be, aren't we thinking the same?" Make a big order! ”

This sentence once again touched Mr. Zhang's heart, and he laughed happily.

The reminder call with the delivery problem ended in a pleasant and friendly atmosphere.

Lin Yun stood behind Lin Yao, hearing all this clearly, with a thoughtful expression.

Lin Yao ignored Lin Yun, and after she buried herself in sorting out the spreadsheet, she dialed another phone.

"Hello? Miss Zhang? ”

The woman's voice on the other end of the phone was crisp and crisp, "Hello! ”

Lin Yao got straight to the point and said: "I am Xiaolin of Hangzhou Lingyun Industry, I want to ask, is the packing details of the goods completed at the end of the month ready?" ”

The woman covered the phone and discussed a few words with the person next to her, and after about a minute, she replied: "The goods have been prepared, and the packing details will be made for you this afternoon, when are you going to ship the goods?" I'll arrange it. ”

Lin Yao said the original shipment plan, "The customer originally planned to ship at the end of the month, but there is no booking yet, I finished the information today and sent it to the customer for confirmation, and after the customer confirms the booking, it is estimated that it will be shipped next week." ”

The woman's tone was flat, and she couldn't hear her joy or anger, "That's it, no problem, help us urge us to pay for the goods then." ”

In front of the cheerful people, Lin Yao was not wordy at all, she agreed just as simply, "No problem!" ”

How to meet people and talk to people, and how to talk about ghosts is a basic workplace skill that she has recently learned.

……

Lin Yao has been calling several suppliers non-stop throughout the day, and the urging of the goods has not been completed, and the details of the urging boxes that have been completed.

Finally, she summarized these packing details, made them into shipping documents, and sent them to foreign customers for pre-approval.

International trade and domestic sales are somewhat different, with large amounts, long distances, and long periods of time.

In order to avoid and prevent accidents from happening, she needs to inform them in advance to make preparations and arrangements.

These preparations and arrangements are often multifaceted, such as funds, if the customer is short of money in the near future, it is possible to delay the shipment, or reduce the number of shipments of some products;

Another example is insurance, in international trade, customers generally buy insurance for their own goods, of course, we also have insurance companies in China, but foreign customers in order to facilitate claims or for policy considerations, there are still many customers who choose to buy insurance locally.

In addition, it is also necessary to consider how to load containers more economically, and estimate the time of arrival of the goods at the destination port in advance, so as to avoid the situation that no one receives the goods after arriving at the destination port.

In short, before the official shipment, Lin Yao needs to confirm all aspects with foreign customers before making the next arrangement.

Lingyun Industry is just an in-house + merchandiser for her, no one will help her deal with this series of work, with the painful lesson of Jian Wen helping her to be criticized before, she doesn't dare to have the idea of letting others help.

In addition, she has a lot of Chinese customers, such as Mr. Wen, and there are also many customers in the Middle East, all of whom are only Christmas, during which they will send inquiries from time to time, so she is really busy, very busy, very busy.