Mail? What mail? Feng Nan tried to recall: It seemed as if there was an email from Zoe among the many unread emails before getting off work yesterday. But she didn't read the content.

What Lao Qiang threw over was clearly a proposition. If she comes up with training data and proves that there is no problem with her training, then there is a problem with Donald's execution; If she had resigned herself to the task and solved Donald's predicament, Heidi's interrogation call would have come next;

Human resources has always been a department that can carry the pot. As long as needed, the HR department can carry a lot of the front-end of the business. If the performance is not good, it may be a pot for recruitment, because the people are not recruited in place or are not suitable; It may also be the pot of salary performance, because the incentive policy is not enough and the employee lacks motivation; It may also be the pot of her training, because the lack of training support leads to the lack of professional ability of employees. Feng Nan has seen a lot of things like this kind of kicking ball, as a bystander, and this time it is the first time that she has directly turned into a heroine.

Her brain was racing, she was full of desire to survive, and she was about to speak.

Donald suddenly added, "Nancy is a very professional trainer. ”

Lao Qiang turned his head to look at him and said aggressively: "That is, there is a problem with your management?" ”

"John," Donald turned on his computer, called up the contract quality feedback data of the past six months, and said in an orderly manner: "The rejection rate of non-compliant contracts in my region is lower than the company's warning value all year round, the company's warning value is 3%, and the average value of my data in the past six months is less than 1%. I believe that being able to do this is inseparable from Nancy's dedication. In addition, in the past month, the contract quality data in our region has fluctuated, with a 0.5% increase rate, but the overall data is still completely within a reasonable space. Nancy also worked overtime yesterday to help with the retraining, so I said she was very professional. ”

Feng Nan listened to Donald's words, and the out-of-body soul made a fist and cheered, thinking that these words could only be said by Donald, and Donald was still willing to help her in this moment of oppression, what a gentleman. She shouldn't have been talking too much at this moment, but out of nature, she also immediately gave back to Donald, and said to Lao Qiang: "The data I got will lag behind, so this month's data problem is what Donald told me after he found out." If the volatility of 0.5% does not touch the warning line, it will not be marked in red on the statement, or Donald is more careful. If it were me, I might not have found out in such a timely manner, and I still need to learn more from my bosses in this regard. ”

After listening to the two of them singing and harmonizing, Lao Qiang was so angry that his nose was about to smoke, and it was not easy to have a seizure, so he glared at Feng Nan fiercely and said, "We have to continue the meeting, let's go out first if we have nothing to do." ”

Feng Nan hurriedly dodged and withdrew from this whirlpool land.

Back at the workstation, Feng Nan immediately opened the mailbox, flipped to Zoe's email, and carefully browsed it, the content is as follows:

Topic: [Communication] Recent work precautions for the talent development and training team of W Province in the Eastern District

Body:

Dear all，

Time flies, the half year is coming to an end, and the solemn June has arrived! At this critical moment of semi-annual performance appraisal, as a sales support department, we should go all out and work together with front-line sales partners to create a new peak of sales!

After participating in the provincial and regional meetings, I completed the communication with the data department, and was fortunate to receive the general work guidance and suggestions from John, and now I have the following suggestions for the key work of this month:

1. Eastern District Talent Development and Training Team W Province Professional Ability Improvement Plan

As the first port for the promotion of the company's business policy, we must strengthen our professional capabilities. Avoid unnecessary front-end sales pressure due to inaccurate information delivery.

It is recommended that the team organize at least one online learning per week and complete a business spot check, and the results of the spot check will be sorted by score and included in the professional ability evaluation content in the semi-annual performance evaluation;

2. Trainers in each district closely monitor the data situation, make predictions, and provide strong support for the sales team.

We should pay close attention to key business figures such as sales compliance rate, classified product compliance rate, contract compliance rate, and rejection rate, and make corresponding training support for data fluctuations. For example, the contract compliance rate in City A is on the rise, and Nancy will complete the retraining organization and continue to monitor the data. I believe that this move can improve the negative impact of this problem on the compliance rate of City A, and praise Nancy.

We hope to get positive feedback from our team members, and we will discuss them formally at our weekly meeting tomorrow afternoon. If there are any deficiencies, please ask Heidi to correct them.

Zoe

"Give people roses and have a lingering fragrance; Let's set sail together! ”

Feng Nan watched it, and was so angry that his nose was about to smoke, it was really a palace fight scene that was praised and depreciated. I looked at the recipients carefully, and the email was sent to all the training colleagues in the province, and copied to Heidi and a group of sales bosses. Feng Nan thought to herself, is Zoe crazy? This is clearly speaking out as the provincial supervisor. But this unjust person really doesn't even want to do superficial work, and doesn't care about Heidi's opinion at all? Could it be that I heard the signal of layoffs and suffered a serious brain blow?

Feng Nan held her chin, her index finger kept tapping, and she imagined the scene again if Heidi knew.

Since her own "sudden rise", Zoe's sense of crisis has deepened day by day. Her strength lies in communication and coordination, and her professional ability is much weaker. always compares one's own weaknesses with the strengths of others, and after a long time, there will always be a psychological pressure that will die violently anytime and anywhere. Since Heidi is not likable, Zoe has her own way, and she is more closely integrated with the sales team than ever before, after all, as a cross-functional support department, the perspective of the sales core organization is also important, and it is not an exaggeration to say that it has a voice.

There is no major problem with this email in general, and with Zoe's status in the province and everyone's perception of her, it is not uncommon for her to do this kind of call-to-action work. But she was anxious to make a statement to the sales team, and by the way, she made herself a little more ferocious, and there was really a sentence in the email that shouldn't have appeared.

Feng Nan's index finger stopped tapping and drew a line on the computer screen:

"I believe that this move can improve the negative impact of this problem on the compliance rate of City A"

Zoe thought that this sentence would smash rotten eggs on Feng Nan's body, but she forgot that rotten eggs were far more than her, and many people would be smashed this time, and finally they all hit Heidi's body.

Heidi could not have instructed her to do this.

Convinced of this, Feng Nan took a deep abdominal breath and decided to "remind" Heidi to check it or "carefully" take a look at the email.

The phone was connected, and Feng Nan whispered, "Boss, is it convenient to answer the phone?" I have something to tell you. ”

"Well, what's the matter?"

"Well, John came to us for a meeting today and just called me out of the blue to the office and asked me about the quality of the contract."

"Huh? What's wrong? Heidi on the other end of the phone was visibly alert and asked, "You have poor data?" ”

Feng Nan faintly heard the sound of her tapping on the computer, and deliberately waited for a while before saying, "No, my data is okay, there is a little fluctuation, but it is normal." ”

Heidi also waited for a while, apparently to confirm the number, and said with some ease, "Oh, then what is he doing?" ”

Feng Nan shook his eyebrows and continued; "I guess it was the email from Zoe yesterday that caused some misunderstanding."

Heidi asked rhetorically, "What email?" I've been in meetings for the past two days. ”

"You didn't see that? I sent it yesterday when I got off work. I'll give you a screenshot. ”

"yes, okay."

Feng Nan took a screenshot and said: "I agree with Zoe's professional ability improvement plan and data attention reminder." It's just that after John asked me, he asked Donald about the sales compliance rate. I'm a little worried, the positions of the two sides are different, and the emails we communicate internally and the focus of sales must still be different. ”

What happened next was the same as Feng Nan expected.

Sure enough, after Heidi browsed the pictures, she was furious and said that Zoe was stupid, and people in other departments avoided these things, how could she take the initiative to take the blame like this?!

Feng Nan asked yes and yes: "Today's weekly meeting at five o'clock in the afternoon is usually organized by Zoe herself, do you want to come and audit?" ”

"I'm going to have a meeting soon, and it should be over at four o'clock in the afternoon. I'll go straight to the line when the time comes. ”

"Okay, then I won't bother you with the meeting. I'm afraid John will be looking for you here, too, and you were quite fierce when you first talked to me. Say hello to you in advance. ”

Heidi took a deep breath, replied that she knew, and hung up the phone.

After Feng Nan heard the doodoo end-up sound, he also hung up the phone, sat up straight, sneered lightly, and said in his heart: "Tell you to mess with me!" ”