Chapter 133 The Man Behind the Scenes
After saying goodbye to Zhang Lang and Xiao Li, Lin Xiaoxiao took the subway back to the villa by himself.
Now that the news of what happened in the morning has been so loud that there are people even on the subway discussing the highly clicked post.
Lin Xiaoxiao sat in his seat and listened silently, only feeling that the problem was too tricky. But no matter how tricky it is, since the problem happened in the restaurant where she worked, she must try her best to solve it.
After Lin Xiaoxiao returned to the villa, he found Lu Hongshen sitting on the sofa with a serious expression. As soon as she opened the door, Lu Hongshen immediately looked back.
She instantly realized that Lu Hongshen should have also seen that post.
Before Lu Hongshen could speak, Lin Xiaoxiao took the lead and said, "I know what you have to say. Today's incident is indeed my mistake, and it is that I did not properly handle the emotions of my customers. But there's one thing I have to stick to......"
Lin Xiaoxiao looked at Lu Hongshen's eyes, extremely sincere: "As long as the dishes are from our restaurant, I can guarantee their safety 100%. ”
"I know. Now that public opinion is fermenting further, we must solve all problems at once before they become more serious. ”
The reason why Lu Hongshen came back so early today was to work with Lin Xiaoxiao to solve the problem. As the owner of the restaurant, Lu's Group has a complete set of crisis management teams with sound processes, so it is naturally handy to deal with this kind of thing.
He took out a stack of documents from his public relations briefcase and handed them to Lin Xiaoxiao: "These are the three sets of plans that the team sorted out this afternoon, you can take a look." ”
A thick stack of documents was placed in front of Lin Xiaoxiao, but Lin Xiaoxiao stubbornly did not take it.
She shook her head, her tone firm: "Thank you." It's just that the source of this matter is mine, and I want to solve it myself. More importantly, if you can't even correct your own mistakes, problems like this will appear one after another in the future. ”
"Lin Xiaoxiao, blaming all the problems on you alone, are you thinking too highly of yourself?" Lu Hongshen's voice suddenly colded.
"I ......"
"There are many reasons for this problem, and we even have enough reason to suspect that there is a driving force behind it. Therefore, the most important thing now is to control the situation in our own hands, and not to take all the responsibilities alone. ”
Lin Xiaoxiao has to admit that Lu Hongshen is much more experienced than her in dealing with crises. At least on her own, she can't analyze so many things behind it.
She took the document and flipped through it carefully.
"The incident happened suddenly, and the most reasonable solution is for you to take the responsibility on the same person first, and then ask the employee to post an apology with his real name on the forum, and at the same time actively compensate the patient at the time in large amounts."
"Putting the matter on the same person?" Lin Xiaoxiao frowned: "No, I can't do this." The food in the restaurant is absolutely fine, and I will not convict my own employees. ”
"Lin Xiaoxiao, do you know that this is the best solution now." Lu Hongshen said in a serious tone: "If public opinion continues to ferment, there is really no room for return." ”
"Even so, I choose to be honest rather than rely on lies to keep the restaurant alive." Lin Xiaoxiao said it categorically.
With that, she walked straight up to the second floor, her steps firm.
All night, Lin Xiaoxiao hid in the bedroom and didn't come out. She looked up many similar cases on the Internet, and finally had to admit that Lu Hongshen's method was indeed the most feasible.
But......
After closing the search page, Lin Xiaoxiao looked straight ahead, still extremely firm in his heart.
Her father told her many times when he was alive that the most important thing in being a man is honesty. If you lose your integrity, your cooking skills will still be useless.
It is not yet to the point of exhaustion, and she firmly believes that there must be a way to solve it.
On the second day, Lin Xiaoxiao arrived at the restaurant early in the morning, not only her, but also the rest of the employees.
Seeing that the employees in the hall were sitting in several rows, Lin Xiaoxiao even rejected Lu Hongshen's plan.
She will not let her partners who fight side by side take responsibility and infamy for her mistakes.
Seeing Lin Xiaoxiao coming, everyone chattered and discussed the coping plan. In the midst of the fierce discussion, there was suddenly a group of people outside the restaurant.
Lin Xiaoxiao looked out, and the leader was the missing patient yesterday. Today he looked even more emaciated than he had been yesterday, his face pale, and his lips bloodless.
Finding out that it was him, Lin Xiaoxiao hurriedly walked out.
Walking in, Lin Xiaoxiao found that this person was holding a banner in his hand with others.
"Reject the infinite merchants, return the consumer justice, and the unscrupulous merchants must go out of business." After Lin Xiaoxiao whispered it, he immediately bowed deeply to the patient.
"It is true that I mishandled yesterday's incident, and I sincerely apologize to you here. In addition to medical expenses, we will also compensate you for mental damages. Just one thing I have to clarify, there was absolutely no problem with our meals. ”
"Hahaha" The patient laughed a few times, except for his face, he couldn't feel a little haggard based on his state alone: "You still don't recognize that you are a black-hearted businessman!" Even if I die of illness, I don't lack your money, and a store like yours must close down! ”
After he shouted, the people behind him immediately followed and shouted: "Shut down!" Must go out of business! ”
"Impulsiveness doesn't work. Now that this has happened, shouldn't we be proactive in solving the problem? Lin Xiaoxiao stabilized his mentality and said to the man: "I hope we can sit down and have a good talk, if it is a problem in the restaurant, we will definitely actively admit our mistakes and solve it, but if it is a trumped-up crime, we will not admit it." ”
"Unnecessary? At that time, there were so many people watching, I ordered seafood fried rice at your place, and immediately fell to the ground after a few bites, can you rely on this? I don't think a scoundrel like you is worthy of being a chef at all, and your restaurant must go out of business! ”
The more the other party talked, the more intense it became, and he walked a few steps towards Lin Xiaoxiao, and the momentum was very compelling.
As soon as the distance was closer, Lin Xiaoxiao suddenly felt that something was wrong.
"I advise you to admit your mistakes and stop poisoning other citizens. For black-hearted shops like you, open them for a day and ......"
While the man spoke impassionedly, Lin Xiaoxiao quietly took a few steps closer to him.
The closer the distance, the stronger the smell, and the more Lin Xiaoxiao was sure of his conjecture.
She remembered that Lu Hongshen said last night that there was a very likely push behind the incident, and she already knew it in her heart. There is indeed a pusher, and the purpose of the pusher is to force the restaurant to close.
She took a big step back, already confident.
The man who is still shouting is now no different from a clown jumping off the beam in Lin Xiaoxiao's eyes.