Hot drinks will come out with boiling water, so you need to be careful with the water; The sharp edge of the knife can easily cause cuts, so it needs to be used with care.

These are all well-known common sense.

If you accidentally get burned or cut, people usually think they are unlucky and will never think to sue the product for safety hazards.

But the decoction machine, Lu Weiwei thinks that it can't be generalized.

"Your Excellency, products like decoction machines are aimed at very special user groups."

Lu stood up slightly and showed the research report.

"The decoction machine only appears in hospitals, nursing homes, traditional Chinese medicine halls and other places, and the people who use it are either frail patients or elderly and frail people, who are weaker than normal people in terms of self-care.

Since the defendant company provides services to special people, it should have taken this into account when designing the product, rather than blindly passing the buck and blaming all the blame on the carelessness of the user. ”

Lu looked at the lawyer slightly, and asked calmly: "I don't know if there is an old man over seventy years old in the defendant's lawyer's family, let a seventy-year-old man pick up a cup of hot soup and medicine, and keep his hands not shaking and the medicine not spilling, how many old people can do it?" ”

"There are obvious safety instructions on every decoction machine, 'Beware of burns'!" The lawyer retorted, "The company has fulfilled its obligation to remind the elderly, and the potential safety hazards of the elderly taking medicine by themselves cannot be avoided!" If you are weak in self-care, you can ask your family members or hospital nurses to help you take it for you! It has nothing to do with the quality of the product! ”

"Of course it does!" Lu asked him slightly, "Boiling boiling water can be used to make tea, noodles, and coffee, sharp knives can be used to easily cut vegetables and peel them, and high-temperature Chinese medicine can be used to do it?"

Be! Chinese medicine needs to be decocted at high temperatures! But you don't need high temperatures to drink Chinese medicine! Your decoction machine makes Chinese medicine that people can't take, and that's a product defect! ”

The lawyer couldn't help but sneer: "According to your logic, there is no need to open hot pot restaurants all over the world!" Because there is no food that can be eaten directly for customers, there is a product defect! ”

Lu Weiwei immediately shot back: "You are just wrong!" Although the hot pot is always kept at a high temperature, the process of sandwiching the dishes, dipping the sauce, and eating them has already had a cooling effect, but what is the method of taking the medicine provided by your decoction machine? ”

The deer raised the plastic bag in his hand slightly, so that everyone present could see it-

In the plastic bag, there is a paper cup that has been pinched.

"It's such a paper cup, which is called a product improvement by the other party! An eco-friendly, hygienic, lightweight, and pollution-free paper cup! But there is no thermal insulation design! The walls of the cup are thin, and a little force will squeeze it out and deform! ”

She put down the paper cup and looked at the judge: "Your Excellency, I have been to many nursing homes, and I have witnessed the process of taking medicine many times, and every old person will carry a container when taking medicine, some are porcelain cups with handles, and some are small thermos cups, and then they will stretch out their trembling hands, carefully pick up the paper cup, and pour the hot Chinese medicine with a temperature close to 90 degrees into the cup they have prepared-

Even if a young family member or caregiver does the work for him, it is very difficult to do it without spilling a drop!

And most of the people who take Chinese medicine are interested in the low price of Chinese medicine, and they don't have the financial strength to hire a nurse! What's more, they don't have such an obligation either!

The defendant's lawyer's argument is completely shirking responsibility, like the ground is slippery and people fall, but complaining that they are not wearing non-slip shoes; The wires are exposed, causing injuries, but they blame not wearing insulating gloves! That's a strong argument! This is confusing! ”