Chapter 498: Collapse
Half a month later.
Anzi's problem continued to ferment, and in half a month, it began to gradually have a downward trend, and Weibo also began to discuss the problem of this new product, and there was even more scolding in the beauty APP, all beauty bloggers began to pull weeds, and only a few people who received money were willing to stand up and speak, but after all, it was a minority, and there were too many people who had problems after using the product, which caused anger and couldn't be suppressed for a while.
After browsing some comments, the editor of the official blog called Boss and reported all the product feedback of the new issue to Boss, and added a sentence at the end: "Now there is a lot of scolding, and it can't be covered, and I am afraid that it will affect the follow-up sales of the product." If it is a small number of people with allergies, it can be judged as a skin quality problem, but if such a large-scale problem is not someone behind the scenes, it is really wrong with this product. ”
"There can't be a problem with the product, Wang Lei has already told me all the news, someone should be behind the scenes."
"I look like the masses are spontaneous, our products are mainly aimed at young people, so many photos, it doesn't look like it's fake. As for Director Wang...... Why don't you ask again? The official blog of the past two days has exploded, and everyone has denounced it on Weibo, if it is not suppressed, I am afraid that it will be hot searched in the future. ”
The boss pondered for a moment, then said to the people beside him, "Notice, start a video conference." ”
In less than ten minutes, all the executives of Anzi were gathered in the conference room, Wang Lei was the last to arrive, his face was not very good-looking, he looked around when he entered the door, and when he saw that everyone was throwing eyes at him, he also felt a little clear.
Isn't there just a few people complaining? How can cosmetics be so smooth, he sees that these people have never seen the world. Even a lady's mask can't match sensitive skin.
Wang Lei shook his head and walked into the conference room.
The video opened, and the boss's frowning face appeared behind the screen, his expression was not too good-looking, and the first sentence was directed at Wang Lei: "I heard that many people commented and complained under the official blog, do you know about this?" ”
Wang Lei nodded, "I heard." But there must be people with allergies, some people are born with bad skin, and I have personally used this product on my face, so there will be no problem at all. ”
"You're rough-skinned, what's the problem?" Boss said: "Have you done any market research?" ”
"I've been doing it for the past two days."
"Is there some compensation for customers with allergies? Anzi This is just starting the direction of skin care, don't confuse all our previous reputation with the first product, this is a business that is not easy to do, Wang Lei, you want to have a snack. ”
"Boss, I swear to you, I'm absolutely obsessed." Wang Lei smiled, the expression on his face was close to flattery: "And Anzi has done so much now, how can there be a problem because of some small complaints?" As you know, this skincare product has different effects on every skin type's face, and it's completely uncontrollable. And now we have good sales results, so let's look at most of the numbers. ”
When the boss heard this, he slowly put his mind at ease and nodded: "Anyway, since this matter has been handed over to you, you can handle it well, and you will benefit from doing it well." Is there anything else else to say? It's over if not. ”
A bell rang suddenly.
Everyone looked at each other, and finally found that it was from the other side of the screen, so they took a closer look.
The boss glanced down at his phone, casually clicked on the hands-free, and said, "Say." ”
"Boss, we just made a statistic, the official received complaints from customers have reached 65% of the number of sales, do you think now to start the emergency public relations, it may be too late to be late!"
There was silence.
Wang Lei's face changed instantly, and he looked at the screen in a daze, only the sentence just now was looping in his ears.
Sixty-five percent, sixty-five percent...... What does this mean?
"What did you say?" The boss's eyes turned, stared at Wang Lei, and gritted his teeth, "Wang Lei, what is the situation, can you explain it to me?!" ”
His voice suddenly raised, and even through the video was very intimidating. Bosses don't get angry very often, but when they do, it's when there is a big move, and someone suffers every time.
Everyone looked at Wang Lei timidly, and they all muttered in their hearts.
Wang Lei immediately stood up, his fingers nervously tugged at the data report in his hand, and said, "Impossible!" I received 30 percent of the news yesterday...... How is it possible to reach sixty-five percent?! It's impossible, it must be fake, there must be a ghost in this data, someone is messing with me behind my back...... Right! Someone is me behind my back! ”
"Wang Lei!" The boss was furious, stood up from the front of the video, pointed to the other end of the screen behind him, and said, "You can endure it, right?" Why didn't you say a word yesterday when it was already thirty percent? What do you mean by missing the best PR time? With such a large percentage of complaints, how do you do things! Are you going to tell me now that someone is behind it? Are you stupid for not knowing what this data means? If it weren't for the fact that there was a real problem with the product, could the proportion of complainants be so large? Who is paying such a lot of money to buy all our products? Tell me, who is it? ”
Wang Lei was dumbfounded for a while.
Also, it is impossible for the other party to spend so much energy and price to play this kind of black hand, not to mention that it is not cost-effective, and the operability is not strong. Such a large-scale incident should be the spontaneous behavior of consumers, and no matter how it is, it has nothing to do with rival companies...... The boss is not stupid, this truth is absolutely clear, he is at a loss for words now, and he can't make up for it.
"Boss, listen to me, I can still ...... now"
"I'll go to Southside tomorrow." The boss suddenly spoke, and said, "Manager Zhao, starting in this second, you will immediately take over this project, check the accounts, check the formula, and check everything." ”
"Yes." Manager Zhao stood up and replied.
“Boss! I'll definitely make it up! Leave it to me, okay? I did a good job before, but now Manager Zhao doesn't understand anything, and it's not appropriate to come in suddenly......" Wang Lei's legs were a little weak, cold sweat slid down his neck, and his lips trembled, trembling constantly.
The video was turned off, leaving only a black screen to respond to his violent gasps.
Finished...... This time it's really over.
Wang Lei stood stunned, before he had time to react to what he had just said, he only knew that his legs and feet were weak and could barely support it.
The crowd gradually left the conference room, and before leaving, they all passed by Wang Lei one after another, pretending to look at his side face casually, and as soon as the discussion went out, it became louder, and a few even broke into his ears, piercing and piercing.
"Look, it's mush."
"Let him usually centralize power and take everything to himself, for fear that others will not know that he is incapable......"
"Yes, it's so funny to say, but fortunately, the cause I planted is now suffering from it."
……
Wang Lei fell on the seat, his eyes staring at the ceiling with empty eyes, and his whole body strength was lost in an instant.