Chapter 19: Troubled
Today the weather is gloomy, dark clouds, dreary and depressing, and it seems that a storm is coming. After Yin Xiaoyu sent off a customer, he was sorting out the goods, and he didn't notice that the customer came to the shelf, and the customer shouted at the salesperson:
"Waiter, come here!"
Yin Xiaoyu immediately put down the shoes on his hand, walked over quickly, and asked sincerely and cordially:
"Which pair are you going to buy?" Lady. "You see me standing here and asking me which pair to buy?" New to you, huh? ”
After the customer left, the store manager was furious, the newcomer just didn't understand anything, as a qualified salesperson, not only to be smart and clever, but also to watch and listen to all directions, pay attention to the customers who enter the door at any time, don't wait for the customer to speak first.
If you don't hear someone coming in and the customer asks first, you must skillfully switch from passive to active questioning, and follow the meaning of the customer in language, but don't be led by the customer.
For example, just now, you can ask the customer, do you wear it or someone else's wear?
And not, as you say, which pair to buy? The salesperson can't stare at it, what do you buy, what do you want, if the customer asks for it, you don't have it in the store?
The customer immediately turned around and left. And if you have the initiative, what you ask the customer to answer can lay the foundation for the whole service process to run smoothly, and the salesperson should be flexible and adaptable.
The store manager spoke eloquently, and it is said that the store manager came out to sell shoes when she was a teenager, and she talked about experience.
Slowly, Yin Xiaoyu found that there is a lot of knowledge in selling shoes, and the content of the conversation with the customer, first of all, must be flexibly decided on the customer's age, gender, occupation and other characteristics, the key is to take the initiative, take the initiative to answer the question, can eliminate the customer's doubts, but also can quickly understand the customer's intention, for the next step of the service to provide a basis.
If the customer thinks the price is too high, the salesperson can say that the shoes are of good quality, although they are slightly more expensive. If the customer still can't accept the high price, then you rush to sell another pair of similar pairs. The salesperson should know how to observe words and colors, that is, according to the customer's expression, observe the customer's reaction, understand the customer's attitude towards the shoes, so as to determine his own answer.
It is not difficult to deal with a discerning customer, and from the customer's sharp words, he can quickly determine what style he wants to buy and what price. Sometimes, some customers are indifferent, just looking at it and not buying, and it is even difficult to judge whether he wants to buy or not, let alone determine his preferences.
You can try to show him a pair of shoes that you think fits his image and temperament, and politely ask him, this is the best selling pair of shoes, you see if you like it, if he says he likes it, go with his will, if he says he doesn't like it, you quickly change to a pair of opposite types, for example, she doesn't like bells and whistles, then pick a pair of plain, simple. If the customer doesn't say anything and he doesn't bother to pay attention to you, you can try to find something to talk about, for example, where did you buy your beautiful clothes?
If it still ignores you, you can talk about the weather.
Busy selling shoes every day and learning a lot of things, Yin Xiaoyu is more and more aware of the importance of shoes, walking on the road, she unconsciously stares at the shoes of passers-by, passing by shoe shops and shoe stalls, her legs always involuntarily slow down.
Yin Xiaoyu found that shoes play a harmonious and finishing touch in the whole clothing matching process, different seasons, different occasions, different jobs, and the shoes worn are different, otherwise the whole person will feel uncomfortable.
For example, if you wear a pair of high-profile and stable shiny workplace leather shoes to travel, others will think that the central leadership team will come down to inspect scenic spots, and if you wear a pair of low-key casual shoes to an international conference, international friends will definitely think that the Chinese are too disrespectful to them, just like wearing pajamas to work.
In addition, a pair of shoes that match the outfit can make people look very harmonious and tasteful, and a pair of shoes that don't fit in will make people feel unspiritual, sloppy, unfashionable, and even a little dirty, making you look out of place in the crowd.
Among the thousands of shoes, Yin Xiaoyu loves white flat casual shoes, but she has observed and paid attention to all the shoes that appear in her sight, and there is no pair of shoes that every detail meets her original intention, she must design a shoe by herself in the future, carefully design every detail, and give herself a satisfactory answer.
If it is possible, she is willing to design a shoe for Han Bing that he likes, without asking him what he likes, Yin Xiaoyu knows it.
was dreaming of her dream, Zhou Jingjing and Han Bing appeared in Ruili, the store manager saw Zhou Jingjing, and suddenly his face was full of sincere smiles, serving tea and pouring water for Zhou Jingjing.
He wanted to borrow a salesman named Yin Xiaoyu to clean up at home, and the store manager changed his fierce and vicious appearance in the past, and called Yin Xiaoyu amiably.
Zhou Jingjing hurriedly stuffed Han Bing and Yin Xiaoyu into the back seat of the car, and the car roared away, and the store manager found that his waist had bent to ninety degrees, and his face, which was a little vicissitudes, had already stiffened with laughter, patted his cheeks full of powder, and it was time to apply a mask at night.
The store manager couldn't help but sigh, it's good to be young, and young girls are especially good, and they have the opportunity to sit on the big run of the little boss.
Hey? Just this stupid Yin Xiaoyu, who doesn't know three questions, how did he hook up with the little boss?
There are many strange things in the world, and there are many strange things in Ruili. The store manager then turned his head and yelled at the clerk viciously, what do you see? Do you want to go to your boss's house as a babysitter?
Gao Xiaoling squirted out a sentence unhurriedly, is the boss's family still looking for a nanny? The store manager yelled at Gao Xiaoling angrily, what? Are shoe stores bad? Do your job well, and fuck off if you don't do it!
Han Bing eagerly asked Yin Xiaoyu in the car:
"Xiaoyu, are you tired from going to work?" Yin Xiaoyu didn't think so.
"I'm tired, I'm tired, I'm not tired when I see you, hahahaha······"
When Yin Xiaoyu saw Han Bing, he always revealed his true form.
Actually, it's true that Yin Xiaoyu is tired, but she finds that she can learn a lot by selling shoes.
For example, customer needs, the color matching of shoes, what is the most shape of customers' feet, most women wear size 37, most men wear size 42, shoe trends, shoe texture, shoe materials, etc.
Zhou Jingjing heard the two flirting in the back seat, and couldn't help but press the horn, "Hey, hey, sprinkle dog food?" Be careful, don't treat me like air. ”
Yin Xiaoyu and Han Bing threw him with chewing gum in unison, "Get out!" Three childhood friends ran all the way, sometimes laughing, sometimes singing: "I love you, love you, just like a mouse loves rice, no matter how much wind and rain, I will still accompany you, I miss you, think of you, no matter how bitter, as long as it can make you happy, I am willing to do anything, I love you like this······"
This is a song written and composed by Yang Chengang when Yin Xiaoyu was in his junior year, a song sung by Yang Chengang, an Internet divine comedy, popular all over the Internet, popular all over the country.
In the second year, "Mice Love Rice", also known as "Love You Like This", went to the Spring Festival Gala, when everyone could sing, and the recommended songs on the Internet ranked first, and for a long time, it remained high.
The lyrics are easy to understand, the tune is catchy, Han Bing likes this song very much, and the lyrics are also what he wants to say to Yin Xiaoyu.