"He's old, I'm young, you call me brother. ”

Su Bei said unceremoniously.

Bai Xiaobai followed him downstairs, tilted his head and thought for a moment, and said, "Subei, aren't you much lower than Han Xiaoxing?"

Su Bei's tone suddenly froze, and he decided not to reason with Bai Xiaobai.

The two of them walked out of the community and saw the electronic repair shop opposite from a distance.

"Hey, no, Xiaobai, why did we change our signboard?"

Su Bei stopped and asked across the road.

I saw that on the opposite store, the original signboard with the words "electronic repair shop" was replaced with "Yunbaba Intelligent After-sales".

Bai Xiaobai didn't understand the doorway here, and said casually: "Mao is not the only one." ”

What does this mean, I have only been out for two days, and the clerk has turned over to be the master?

Su Bei was so angry that he hurriedly crossed the road, intending to see what kind of medicine was sold in Mao Buer's gourd.

Before he could enter the store, he heard Mao Buji inside shouting from afar: "Hey, store manager, you're finally back!"

Then, the flat-headed young man Mao Fuji greeted the door, with a smile on his face.

Su Bei didn't say anything, and when he stepped into the store, the shelves inside were swept away, and turned into an office area, with eight workstations slid out of the square grid.

The original cash register has also been changed to a long conference table.

The warehouses and small rooms in the back seem to have been converted into offices.

At the eight workstations in the hall, there were men and two women, who were doing things.

When they saw Su Bei coming in, they couldn't help but stand up, take a look at Mao Buer, and shouted in unison: "Hello boss!"

Obviously, Mao Fuji has already popularized to them, who is the owner of this store.

Su Bei was relieved by this call that he had never heard, and his heart eased a lot, his eyes fell on Mao Buer, and asked, "What's the matter?"

Mao Buer hurriedly took a few steps forward and explained: "Store manager, this matter is a long story, you might as well go and sit down in the office, I will pour you a cup of tea and report to you slowly." ”

Su Bei didn't have a clue for a while, and he didn't bother to check the information on the Tiandao server, nodded, and walked into the office in front of him.

When he entered the door, he found that there was something different.

On the wall opposite the desk, there is an electronic screen half of the wall, which is showing a pie-shaped, column-shaped and line-like dynamic data panorama.

There is also a string of numbers jumping next to it, displaying labels such as "UV", "DAU", "MAU", etc.

Northern Jiangsu is not illiterate, and now he is not a scumbag, but a scholar with a very rich knowledge reserve.

He immediately understood what the labels meant.

"UV" is an abbreviation used on the Internet to count traffic, called unique visitors, similar to the number of users.

"DAU" is an abbreviation used on the Internet to count active users, which means the number of daily active users.

"MAU" is similar to "DAU" and refers to the number of monthly active users.

The fastest tumbling above is the "UV" tag data, which indicates that the number of unique visitors is increasing.

Su Bei looked at it suspiciously, not understanding what the purpose of the screen installed by Mao Fuji was.

At this time, Mao Buji had already come over with tea and said respectfully: "Boss, please drink tea." ”

Seeing this, Su Bei sat down in the office chair inside.

Mao Buer pulled over an office chair and sat opposite Subei's desk.

Su Bei took the teacup, the cup was soaked in unknown inferior tea, and he asked without moving his eyelids: "Say, Mao Buer, what kind of fame?"

Mao Buer's face was excited, and he said as if he had made a meritorious service: "Boss, don't you know, since I comprehended your far-reaching layout, I have been working on arranging our career and ideals. ”

This first sentence made Su Bei a little confused.

What far-reaching layout, what career, what ideal?

However, he deeply understands that as a boss, composure and calmness are basic qualities.

Therefore, he took a sip of the tea and did not speak.

Seeing this, Mao Buji was even more excited in his heart, and continued: "Boss, I don't know if you remember, in the Yanmen old hot pot in Times Square, you once instructed me, what are the pain points of the market now, what are the demands of users, and what should we do?"

Speaking of this stubble, Subei finally had some impressions.

At that time, he intended to sell genetic reagents after he returned from Nanling City to meet the needs of the market and users.

However, listening to Mao Buji's tone, he doesn't seem to understand it this way?

Su Bei nodded, didn't say a word, and motioned to continue.

Mao Buer only got to the point at this time and said: "Therefore, after this, I pondered the words of the boss repeatedly, and finally found the way to the future." We used to do electronic maintenance, which was an offline scattered business, never big, and never made money!

"Where is the real appeal of the market and users now? That is, the current merchants only pay attention to pre-sales promotion and in-sale transactions, and ignore the continuous maintenance and experience upgrade of after-sales. But these are the cornerstones of cultivating a loyal user.

"Users often buy a product, and they don't know who to look for after sale, or who to find all the way.

"Therefore, what we want to do is to change all this! Establish a full life cycle after-sales service system to assist every merchant who cannot provide complete after-sales service, and quickly establish its own after-sales cloud platform, so as to give itself and users the best service experience!"

......

Mao Buji's expression was excited, and his tone was excited, as if he was pointing at the country, scolding Fang Xuan.

Su Bei was holding the tea, and he was stunned by him.

However, from Mao Fuji's mouth, he roughly understood the other party's thoughts.

Traditional electronic maintenance is a scattered service, and the pain point of enterprises and users is after-sales service, however, not every enterprise has the ability to establish its own after-sales service platform, including voice customer service, intelligent customer service and other service systems.

Therefore, in Mao Fuji's vision, it is to build a cloud platform to assist every enterprise to quickly settle in and build an after-sales service platform, and through artificial intelligence and AI technology, the product knowledge base is integrated into the cloud platform, and it grows through continuous training.

The process of production, integration and operation of these contents forms the core competitiveness of this platform.

The training and growth of this knowledge will become the data core of the cloud platform, driving artificial intelligence to provide users with the most extreme experience.

In addition, in this process, Mao Fuji guides users to update, repair or replace new products by taking after-sales as the entry point, and gradually derives into pre-sales and in-sale links, thus forming a new platform with infinite possibilities.

I have to say that Mao Buer really has some business minds.

However, Su Bei is still a little confused, when did he say this?

He hurriedly swallowed the tea in his mouth, stretched out his hand to interrupt Mao Buji's report, and asked, "So, now, this platform, you have made it?"

Mao Buer nodded, and said in high spirits: "Of course, and I gave it a preliminary name, called Yun Baba!"

After speaking, he scratched his head a little embarrassed and said with a sneer, "Well, this is just preliminary, and the name naturally has to be decided by the boss." ”

When Su Bei heard this, he finally had a deep concept of the various Internet tags on the front screen.

But, but, how long has it been before Mao Fuji has done it?!

He was a little fluttering, and thought abruptly, is it really because he has merit?

And the more Mao Buji in front of the table thought about it, the more he felt that Su Bei had a unique vision and far-reaching layout, and he had already admired it so much that he couldn't help shouting: "The boss is wise!"