(Business Chapter)

Gu Man, the lobby manager of the top post, suddenly walked into the cubicle in a hurry, and said breathlessly: "It's really busy today, there are a lot of complicated businesses." ”

However, her words were as absent as a stone sinking into the sea, and there was no response.

After a while, I finally found out the information, and I was the only one who chimed in and chuckled.

Actually, I wasn't surprised that she would run into the counter. The counter is operated by hand, and once there is any complicated business, the processing speed of the entire counter will be quickly reduced.

For example, now I am buried in a business that needs to be reissued because the customer has lost his wallet, and those various types of cards and various problems can be regarded as a dark day.

"You'd better go out and stand for a while, right? You've all run away, so aren't the customers waiting outside going to make a fuss? "Vigorously stamping the official seal on the invalidated information, I finally have time to respond to Gu Man's words.

There are dozens of people waiting outside, and there is not a single bank employee, isn't this pointing to being complained?

"It's not that it's going to make a mess, it's already going to be a mess. said that there were many people who cut in line, and they waited for hours. Otherwise, where would I run in? "It's inevitable to complain, Gu Man still listened to my admonition in the end, although he looked unhappy, but he still honestly returned to his post.

But at this time, there was still a commotion in the lobby.

"Alas! Why is it so slow! How long have you been waiting! ”

"yes, yes, why is it so slow, I still have something at home?"

"Cut in line one by one, what does this mean, is this queuing up to get numbers out of order?"

The boiling sound was like a stone stirring up a thousand waves, and the people who had been sitting and waiting outside honestly suddenly rose up like rebels. This made Gu Man, who had just gone out, panicked all of a sudden, and almost escaped back.

Inside the cabinet, we only listened to their noise, and we didn't dare to look up, let alone stop and not do anything. At the moment, we can only be so busy that we can't even drink water, and people outside will only relax slightly when they see it. Because of that, they will feel that we are not not not doing nothing, but busy.

"Don't worry, uncle, those are VIP customers, and they are big customers of our bank. They have the right to priority business. Gu Man's voice turned into a rebellion under the attack of everyone outside, but everyone knew that such an explanation would not help at all.

"Big customer, then we are not customers? Why should they be given priority, I haven't seen priority in more than ten years of business with you. ”

Everything is right for customers, we must ensure that the rights and interests of large customers are not harmed, and also ensure that small customers do not complain, which is fundamentally two completely incompatible.

"And why are all three counters handling VIP business? Can't there be a counter for ordinary customers? The voice of the old man outside the window who did not understand became louder and louder, and a burst of natural echo also rose angrily.

Although many banks have begun to implement such a diversion system, our temple is small and inconspicuous after all. It's understandable that the facilities are not so complete.

Anyone would say that no one is perfect, let alone an institutional building? It's easy to say but quick to say, where do those of us who are small soldiers have such great ability?

"This ...... We will report this matter to our superiors, but we will not be able to solve the situation for a while, so please be considerate and do not be impatient. Gu Man's voice was still a reassuring tone, but the grievances in it could only be heard by us.

Since this is the beginning, the essence cannot be changed, but it is better to choose the middle first. After all, it's an old man, so it's better not to do anything with him, and it's not a troublesome business to think about. I folded and bound the bills in my hand and sent away the troublesome customer in front of me.

Pretending to be anxious, he quickly shouted out the window: "Gu Man invites VIP customers to sit in the financial center room, and I will finish it here immediately." You directly arrange for ordinary customers to do it outside. ”

As expected, as soon as VIP customers entered the wealth management center and waited, the vacated counter immediately began to handle the business of ordinary customers. Depositing and withdrawing money is effortless, but there is always a troublesome business that gets stuck in the next wave of people.

Or maybe people are a greedy animal, and they want to get an inch after giving a bargain.

Just when I was about to follow the number in the VIP customer's hand to handle the next business, an old man broke into the counter of the VIP financial center where I was located. In front of the customer who was about to handle it, he threw a magnetic card in.

"Wait, wait, I've been here for so long! I want to withdraw money! I'm in a hurry! ”

The voice is familiar, isn't it the one who made a lot of noise in the lobby just now?

Inadvertently caught a glimpse of the number plate in his hand, number sixty. Now it's only called fifty outside, what does it mean for him to break in, relying on the old and selling the old? What about the people out there?

Seeing that he was dominating the VIP room, I was busy glancing at Gu Man, who was receiving customers on the side.

In short, help the old man do it first, no matter what, he is an old man after all.

Fortunately, the big customer in front of him did not take advantage of this, although he waited for a long time, but he also stopped decisively when he saw this, and he had no intention of robbing the old man.

He just paused, without the slightest hint of anger on his face, and returned to the waiting room to sit down and continue reading his book.

Everything was calm, and Gu Man started a new round of pacification work while I was quickly handling business.

She held the tray and handed a cup of tea to Fang Cai's big customer, smiled brightly, and said with a gentle gaze: "Mr. Luo, look at this...... It doesn't take much effort, just sit for a while and you'll be fine right away. ”

"Well, it's fine, it's rare to come back, and it's not a particularly important thing." The man who was called Mr. Luo neither took the tea nor looked up. Just blindly looked at the book and replied vaguely.

It seemed that Fang Cai's matter still made him a little unhappy, and he didn't mean to ignore Gu Man.

Mr. Luo? What a coincidence...... I only heard about the Luo family of the Shen Chuan tycoon yesterday, and today I met the one surnamed Luo. This surname is obviously quite rare.

That is, the effort to withdraw money, but it takes less than 30 seconds to do it. Looking at the arrogant appearance of the old man, his mouth kept babbling something. Out of kindness, I decided to remind him, because we had already complied with his wishes and arranged the counter, and it was not right for him to cut the queue in such a naked and unfounded way just because he was in a hurry.

Who is not in a hurry, so that he will not be anxious all over the world?

With this in mind, I collected the bills on the table and summarized his card, and said with a habitual smile: "Uncle, if you are afraid that it will be too late in the future, you can actually go to the ATM outside to withdraw money." If you are concerned about the risks of use, you can call our lobby manager to assist you. This is faster than being in front of the counter. ”

"Oh...... I can use it, but if I use a machine to pick it up, why do I need you waiters? I'm here to enjoy this kind of service. Otherwise, what am I going to do at the bank? I don't know if my words offended him, but the old man scoffed at my words, raised his chin high, snorted softly, snatched the cards and banknotes I handed out, stood up in pieces, and walked out.

There was a sudden feeling of a broken harmonious world in my heart, and I was the only one in the cabinet who smiled bitterly.

'Why are all the old people like this now?' ’

"You see, if they cut the line, we have to cut the line more than they do! Otherwise, where did you get the money, a bunch of snobbish things, you didn't know where you were when Lao Tzu fought to save the country? "Who knew that the old man had done a good job by himself, and he didn't forget to pit us.

He pretended to be satisfied and patted his belly and walked out of the financial center, spit on the ground, and continued to walk towards the door without looking back.

Waiter?! Cut!? Snobbery!? Three sharp words made me almost fall out of my chair without sitting still.

It's true that we're in the service industry, and maybe in the eyes of some people, it's a waiter. But when he said that, didn't he have nothing to do?

I said that I can accompany you to handle it, it's fast and convenient, why not, why bother like this?

In addition, after the restructuring of the bank, as a joint-stock enterprise, the public and private sectors are mutually beneficial and win-win. Although it is not said to be privately owned, it is definitely not the iron rice bowl of the state; It's not that the state gives wages, and you can eat if you don't do it.

It needs performance, it needs profitability to maintain. Upgrade high-quality customers to our VIP and enjoy priority service. From your point of view, we are snobbish, yes, but this is also a basic way to achieve mutual benefit and win-win results, isn't it?

It's better than you take all your money out of the bank a month and put it in another bank, and then come to us to cut the queue, right? Saying that others cut the line, isn't this also 50 steps and 100 steps of laughter?

Listening to the sound outside the door that began to boil again, I couldn't vent my anger.

"It's really bad luck to meet such a person......" The other people in the cabinet just looked at it, and they didn't know who said such a sentence at this time, so I transferred the audition, and regarded all this as bad luck today.

"Miss, can I do it?" At this moment, another voice came in from outside the window, flat and without ripples, revealing a deep magnetism, some of the blurring and roughness of the throat, like the sound of the morning bell on the top of the temple in the distance.

"Xiao Yang, this is Mr. Luo, who is in Southeast Province on weekdays and rarely comes back. I happened to be here today. Before I could see it, Gu Man on the side slapped the glass in front of me jokingly.

Although he was talking, his eyes seemed to tell me, 'What about the big boss waiting?' Do it quickly. ’

"I'm sorry to keep you waiting, what business do you need to do?" I nodded slightly, and suddenly saw the balance brooch on his neckline.

This seems to be similar to Lu Xuefeng and Lu Xuelan? Mo Fei, Luo ...... South-East Province ...... It really can't be so dramatic, right?