The front office manager glared at me, but considering that the guests were not present, I ran to explain, and it was at this time that another group of guests came to check in!

One of the Koreans actually went to the guests and asked them if they had any reservations, and the guests said no.

Suddenly, these Koreans made a fuss, saying why they can live, but only don't give them Korean rooms, is it racism, I found for the first time that this Korean quarrel is still very imposing!

The whole hall is surrounded by all kinds of gnawing and choking sounds, the front office manager asked me to translate, I really don't have the face to translate, I can only show a mysterious smile, and the heart said Who told you to keep the room at the front desk, you deserve it!

As soon as these foreigners made a fuss, the whole hall was boiling, and many guests were talking and stopping to watch.

It wasn't until the back that things got bigger and bigger, there was a man with half a hundred hair among them, who looked the oldest, and at first when other Koreans were booking a room, he had been sitting in the rest area, until there was a quarrel here, and the older Korean man came over and said that he wanted to find an embassy, to the effect that the hotel discriminated against Koreans! Rising to the international level, it is more and more unbearable!

A lot of people next to me were taking a small shi pin with shou ji, I would be anxious, and quickly ran up to comfort or something, but at this time the Koreans were no longer birding me, and the front office manager finally compromised and arranged a room for them, but this trouble, it was noon!

Originally, we were supposed to go, I was left alone, and the front office manager asked me to do R, that is, P reception, for Korean guests, and deal with special requests during the customer's stay!

In the end, I couldn't go back to Jiangcheng with Yao Jin and them, and this incident caused a very bad impact because of a morning in the hotel lobby, the leader is still dealing with the follow-up work, I can't take care of lunch, as soon as these Koreans arrive at the hotel, I run back and forth non-stop, one of the little boys also has a fever!

His mother wanted to take her to the hospital, but she didn't understand Chinese, I coordinated back and forth, and finally went to the pharmacy to buy a fever patch, I kept an eye on it, I didn't dare to give them medicine blindly, I was afraid that if something went wrong, I couldn't take responsibility!

But fortunately, no matter what, I didn't send them away according to the instructions of my seniors, otherwise they wouldn't have been able to book a hotel, the little boy still had a fever in the afternoon, and a group of them were dragging their luggage and wandering the streets, and they didn't understand the language, so it was really miserable!

In the spirit of humanitarianism, I am glad that this matter has been resolved satisfactorily, although I was left to work overtime! But that's not a big deal!

It lasted until seven o'clock in the evening, when the front office manager came to me and called me to his office, and as soon as I entered the room, he pointed to me and asked me in a very bad tone, "Where are you?" ”

"Jiangcheng."

"I'll personally call your hotel leaders tomorrow, and you don't want to do it."

I looked up at him, "I don't think there's anything wrong with me!" ”

He said angrily: "Because of these four rooms, a company's order was lost in the afternoon, and that was 21 rooms!" ”

I didn't turn the corner, and if I'm not mistaken, there were more than so few empty rooms in the morning!

The front office manager picked up a dian hua at this time, and suddenly his attitude became very respectful, and he kept saying, "Okay, okay, okay, I know." ”

Dian Hua hung up and said to me: "I still have something to do, you get off work first today." ”

I was stunned for a moment, I thought I wouldn't be able to leave tonight, and then asked him, "Then am I coming again tomorrow?" ”

"No, you can go back!"

I walked out of the hotel inexplicably, and as soon as I came out, I saw Dong Han standing at the door, opening the door of the back seat for me, still with that expressionless look: "Mr. Li is waiting for you at home." ”

My heart pounded and I got into the car.

Dong Han went to the hotel to pick up my luggage first, and then the car drove directly back to Rongcheng's home, familiar streets, familiar houses, the lights at home were on, Dong Han sent me into the house and left.

After entering the door, Mama Yang made a table of dishes, and when she saw me, she hurriedly greeted me: "I'm finally back, and the dishes I'm waiting for are cold." ”

I suddenly felt a sense of intimacy at home, put down my luggage and hugged Mama Yang, and suddenly unloaded my tiredness!

Mother Yang hated me: "Such a big girl, she always spoils me." ”

I looked at the time with a hippie smile, it was almost nine o'clock, and I asked Yang Ma Li Ziluo? She said in the study, I said go up and say hello to him before coming down!

Then I put down my luggage and went upstairs, as soon as I pushed open the door of the study, Li Ziluo's long figure stood in front of the big bookcase, wearing a thin black knitted sweater, looking tall and calm, he was looking for a book at this time, heard the movement and glanced back at me, and then turned his head to continue looking, I felt that his face was a little not good-looking, and he didn't dare to squeak.

He found a few books and piled them on the desk, pulled out a chair and sat down slowly, looked up at me slightly, with a hint of sharpness in his dark and deep eyes, and then opened his mouth in a deep voice: "Do you know where you are wrong?" ”

His question caught off guard, wrong?

I went through it in my mind, I haven't made any mistakes in the past few days, and if I want to say that it is today's Korean thing, I replied without humility or arrogance: "I don't feel that I am wrong!" ”

When Li Ziluo heard me say this, his eyes narrowed slightly, and his bony hand knocked twice on the table, although the voice was not loud, it was extremely threatening to make my heart tremble, and my eyes immediately moved from his face to the ground.

His voice sounded unhurriedly: "Every room in the hotel has a cost, and in the case of low profits, ensuring that the rooms are full every day is the most ideal business state, and it is also the only way to realize the benefits!"

In addition to individual guests, there are also guests from the reservation center, members, third-party intermediary stations, and contracted enterprises, so the reservation center will reserve 40 rooms when making room allocation, and the proportion of this part of the reservation is different for the guests from various channels.

Even if the room is not full and the reservation exceeds a certain percentage, it will not be possible to ti gong room.

Although in principle, we should be able to do it if we have a room, but the goal of the hotel reservation staff is to be fully booked every day, so we will make adjustments accordingly according to the actual situation of the day.

Today, for example, one of Xiao Shou's managers reported that his corporate client might need 21 rooms for three days.

In the case of evaluating the number of reservations and the number of days, the reservation center will make a pre-retention and notify the front desk, but before it is determined, this part belongs to the risk reservation, so in fact, the background will display the vacancy record, and there may be more than one such situation on the same day!

Because of the occupation of four rooms, it eventually led to the unsalable of 17 rooms, and it was not one day, but three days.

Any industry is afraid of overstocking, and hotels are even more so, where the cost of empty consumption means no revenue.

Do you know what you did wrong now? ”

My heart began to panic, and I folded my hands in front of me: "When I was training, I didn't say this!" ”

Li Ziluo's fingers knocked on the table again, and my body trembled, and I heard him say: "Some industry secrets can never be told, because when you are qualified to access these secrets, this secret is closely related to your vital interests!" ”

I was shocked to listen to Li Ziluo's words, I couldn't accept it for a long time, thinking of those helpless Koreans, and the child with a fever, I suddenly looked up at him, and said without giving in: "The law still has human feelings, why can't running a hotel be humane?" ”

His eyes were covered with a layer of ice, and he said in a cold voice: "Put away your compassion, see this society clearly, understand its rules, adapt to its rhythm, either be a strong person or be eliminated, you think you are doing right, but have you ever thought that you are likely to lose your job because of your compassion?"

Not to mention our industry, even if it is any other industry, any company, can not avoid this kind of potential rules, you feel excessive, just because you are too shallow in the world, too little knowledge.

If you really want to fight against grievances, to fulfill your sense of responsibility and mission, unless you are strong enough to persuade others to be afraid of you, before that, you are nothing! ”

I looked at Li Ziluo like this, and his sentence "I am nothing" smashed at me like a hammer, instantly breaking me, and I immediately burst into tears, looking at him with red eyes, his brows gradually wrinkled.

I stubbornly wiped away my tears with my hands, turned around and walked out of the study, returned to my room and closed the door shut!

I threw myself on the bed and cried, I don't know why, I just felt very wronged, when I used to go to school, there was only good and bad to do, try to do good things, try not to do bad things.

But when I entered the society, I found that this is not the case at all, the measure of everything is not according to good or bad, but according to interests, and what is even more sad is that if I want to survive in this society, I must accept this perspective of looking at things, but from the bottom of my heart, I don't agree with it at all!

But at the same time, I have to admit that Li Ziluo is right, the premise of fulfilling the sense of responsibility and mission is to solve the problem of survival, and to solve the problem of survival, we must face these inevitable dark sides, I didn't listen to his words!

It's just that I can't accept it, I don't feel like I've done anything wrong at all, but I did bring losses to the hotel, if according to the standard of 2,000 yuan for a room, 17 rooms, three days is 100,000 yuan, how many people pay a month's salary!

I buried my head in the quilt in pain, I was about to suffocate by this sense of contradiction, I once wanted to grow up quickly, but at this moment I knew that the process of transformation was so tormenting! The anxiety inside is driving me crazy! I didn't know which was right and which was wrong, and at this moment my view of right and wrong began to be confused!

About ten minutes later, Yang's mother knocked on the door and said, "Mr. Li asked me to ask you to come downstairs for dinner, and he is waiting for you downstairs." ”

With tears in my eyes, I said, "No! ”

Mother Yang sighed: "Why did you quarrel with Mr. Li as soon as you came back, he waited for you and didn't eat until now." ”

My heart twitched, I clutched the sheets and bit my lip and said, "Tell him I don't want to eat with him!" ”

"You!" Mother Yang said a word and went downstairs.

After a while, she knocked on the door again, then pushed the door in and walked in front of me with a dinner plate, put the plate down, took a few tissues and wiped my tears, and said gently: "It's the same as a child, crying at every turn, you will lose your temper with Mr. Li, fortunately, he is big and never cares about you." ”

Since the morning, I have been busy with Korean affairs, until now, I haven't even bothered to drink saliva all day, and when I got home, Li Ziluo also trained me, and the temperature of Yang's mother's hand suddenly hooked my stomach grievances: "He is a bad person, he is always so fierce to me, and I don't owe him money!" ”

Mother Yang smiled: "He raised you from childhood to adulthood, and he has never spent less money on you, and he hasn't beaten you when you make him angry, just be strict with you, not for your good, silly boy." ”

I held Mama Yang's arm and shook it like a scoundrel: "I don't care, I don't care, he's a bad guy, the worst big villain in the world, I won't talk to him in the future!! ”

Mother Yang took the plate: "Okay, I'll see how long you can hold it, let's eat first." ”

Maybe I was too tired, maybe I cried for too long, I fell asleep not long after eating, at night I seemed to dream of a man, wearing a very strange dark robe, I kept chasing his back, he stopped and looked back at me coldly, but I couldn't see him clearly, I only felt a sharp pain in my abdomen, I looked down, there was blood left on the calf!

I shouted in horror: "Li Ziluo, Li Ziluo"

In the dream, the man walked farther and farther, but suddenly there was a smell of hibiscus all over the mountains and fields between his noses, and the nightmare suddenly disappeared

Lao Yuan: There is Li Ziluo's fan in this chapter, and it is posted on Weibo as usual, and I search for attention: Yuanxi