Communication skills include the ability to express, argue, listen, and design (image design, motion design, and environmental design). Communication ability seems to be an external thing, but it is actually an important embodiment of personal quality, which is related to a person's knowledge, ability and morality. [1] To put it simply, communication ability refers to an individual's ability to communicate information effectively with others, which has both the input and output of information. In general, the input of information is reflected in the individual's listening and understanding of the words of others, and the output is the individual's self-expression.

How important is communication skills? How can college students improve their communication skills? Let's start with an example of myself and tell a story, and then I'll elaborate on it in detail.

During my three years at university, I truly understood the importance of communication and the benefits of communication. In college, team is a very familiar word, especially in our information management and information systems major, many professional courses require several people to form a team to complete the tasks assigned by the teacher. In a certain professional course, our group was required to complete a simple system development, and I was the group leader at that time. Since the system development requires one person to learn VB by herself, she became the person in our group to learn VB under L's self-recommendation. Since the teacher informed me in advance that I needed to study on my own, I had more than one month to learn. L's database is not very good, so I am responsible for the database design, due to a communication error, the database I designed did not reach L, so L designed a database by himself (a database only has one table, the table contains all the information), and used VB for visual operation until the system began to take shape. During this process, the other team members are busy completing their own tasks, and I am responsible for the overall progress control and control. I would always ask L how she was doing, and she would only tell me that she was writing a program, and over time, the contradictions piled up. I think L is very perfunctory about work, of course I know that she is writing a program, and what I want to know is what she has done, what functions have been implemented, the window is ready, etc., and she thinks I am annoying, always urging her, saying bad words to her, and she doesn't want to pay attention to me.

Finally, when we tested the system, we found that the system could not realize the functions of calculating the total salary, querying and summarizing by date, in addition to displaying the contents of the payroll, that is, the system was useless. That night, L and I had a big fight. The system is made like this, at most it is hard to get a score, I hope I will design the database and she will do it again, and accuse her of being very perfunctory, and she usually ignores her when asked. He also pointed out that the system was not done well, the report could not be completed, the PPT could not be spoken, and the deadline was approaching. The stipulation is to talk about PPT first, and submit the experiment report and system every other week.

L said that she has tried her best to make the system, and the failure of the database design is not her fault alone, and she does not want to do it again, because it is really difficult to do it again in such a short time. So that night, we parted unhappily, and after that, neither of us paid attention to each other.

Time waits for no one, just like that, after our opponent group was well prepared and confidently took the stage to show their system, the speakers of our group gave a PPT presentation on this useless system, and at this time, I realized how much of a mistake I made – I focused on monitoring the progress of the system, and neglected the analysis and design of the system, and the content on the PPT was full of loopholes. At that moment, even the air was embarrassing.

That night, L and I both realized something, we put aside our grievances for a while, the database was designed by me, she was responsible for the rework, and this time the system was quickly completed, although it was not perfect, but it was basically able to complete the task. After a test conducted by the teacher, the group work was concluded. The teacher's evaluation is that the system we made is medium to upper-class. This result is also satisfactory, and this matter is over for the time being.

When the task was completed, L and I had no psychological pressure, we talked a lot, to release the previous suspicions, she said that she thought I had a bad attitude at the time, did not encourage her to complain about her, she didn't want to listen to me at all, I said that I thought L had a bad attitude, if it wasn't for the group leader who had to talk to her, I didn't want to talk to her, after the explanation, both of them were happy, at that time there was a chance to explain, but no one explained, resulting in more and more contradictions between the two people, so that the problems in the group homework were not solved in time.

Therefore, every time I encounter a problem in the future, I will first think about the conflict between me and L this time, and tell myself that if I can communicate, I don't quarrel, and if I can do twice the result with half the effort, I don't want to get twice the result with half the effort. (P.S.: For the sake of narrative convenience, the actions of other members of the group are omitted, and they also pay quite a lot for the group homework)

1. The significance of college students to improve their communication skills

Individuals are inseparable from groups, and communication within groups is inseparable.

In college, the decisions of the individual play a decisive role in the development of the individual. In terms of communication skills, some people choose to play to their strengths and avoid weaknesses, and some people choose to make up for their "shortcomings", and no matter which choice is made, basic communication skills are essential.

Good communication skills are not only good for personal physical and mental health, but also promote more effective team cohesion. Communication provides a way to share happiness and pour out pain, which is conducive to the release of students' emotions and the cultivation of interpersonal relationships, and is also the premise for resolving conflicts and differences between students, and is also an indispensable foundation for teamwork among students. At the same time, college students will eventually go out into society. The challenges of society are more complex and arduous, and the comprehensive quality of the individual is required to be higher, no matter what kind of occupation is engaged, good communication skills are the basic conditions for the development of the enterprise, which is conducive to the acquisition of resources and the display of self-charm.

2. Current situation of college students' communication skills

(1) "Post-90s" college students have the characteristics of active thinking, advocating freedom, and chasing trends, but in the process of life and study, they often pay too much attention to their own feelings and ignore the feelings of others, resulting in bad consequences such as discord in the dormitory;

(2) With the popularization of the Internet and the upgrading of electronic products, college students communicate with others mainly through SMS, WeChat, QQ and other social software, and this kind of virtual communication lacks emotions and thoughts, which makes college students gradually reduce the opportunity to have face-to-face conversations in reality, and the communication ability declines.

3. Ways and strategies to improve the communication skills of college students

For college students themselves, the ways to improve their self-communication skills are:

(1) Enrich yourself, strengthen your self-cultivation, and improve your personal charm. In the process of communication, the communication between people is two-way, and if the two parties are at different levels of spirit, the effect of communication will be greatly reduced. If you lack knowledge and experience, have no ink, and have a low mental level, it will be difficult to resonate with the other party's words, and even difficult to understand. If the other party is a low-level person, you need to explain it in simple terms, try to make the other party understand yourself, and achieve the purpose of communication. And this kind of communication at different levels is difficult to arouse the emotional resonance of both parties, and it cannot achieve the purpose of cultivating feelings. Only by constantly enriching oneself and strengthening one's self-cultivation can we make gradual progress.

(2) Cultivate a broad mind and long-term vision, and be good at empathy. College students should aim high, and when they take a long-term view, they will have a more comprehensive assessment of the immediate pros and cons, and the possibility of major mistakes in the decisions they make is less; Cultivating a broad mind, being empathetic, and being considerate of others is often more effective in solving problems than arguing with others in heated words. A broad mind can not only reflect one's own good cultivation, but also bring good interpersonal relationships. As the saying goes: a good word is warm in three winters, and a bad word is hurtful and cold in June.

For colleges and universities, the ways to improve the communication skills of college students are:

(1) Establish and improve the communication and education mechanism. Many colleges and universities simply offer relevant elective courses, but do not formally include the cultivation of college students' communication skills in their teaching plans, and the cultivation of college students' communication skills is limited. To construct and improve the education mechanism, first, when colleges and universities customize communication skills courses, they should carefully design the teaching content and pay attention to practice; The second is to improve the communication skills of university teachers and teaching assistants, and include them in the communication education system; The third is to establish psychological files of college students, understand the psychological characteristics and mental health status of college students, and analyze them according to the files, so as to effectively help students understand themselves, resolve contradictions, and promote the healthy development of students.

(2) Attach importance to online psychological education, and schools should strengthen students' ideological education, so that students can realize that online social networking should be moderate. When students have extreme or wrong words or behaviors, they should be stopped in a timely manner and cared for and counseled, and correctly guided students to face psychological pressure, control their emotions, and use the Internet in a civilized manner.

(3) Build effective communication channels and expand diversified communication channels. [2] It is necessary to ensure the effectiveness of communication channels and find appropriate counseling rooms to help students when they realize that they need help. Diversifying communication channels can provide students with opportunities and platforms for communication and stimulate students' desire to communicate and express themselves by carrying out collective activities.

4. Ways and strategies to improve the communication skills of college students

At the university, teachers treat students as adults with an open-minded attitude, communicate with students with an equal mindset, and teach in the spirit of academic exchange and discussion. Teachers generally use a gentler approach, encouraging students to take the initiative to answer questions, actively participate in classroom interactions, and take the initiative to complete content or assignments outside the classroom, etc., all of which emphasize one word: initiative. The so-called initiative refers to the strength of the motivation that comes from oneself and drives oneself to act in the process of completing a certain activity.