Suddenly, someone spoke loudly outside the crowd, and immediately attracted everyone's attention, only to see a shrewd-looking thin businessman walk in from the crowd of onlookers, and the merchants of Digital City gave way to him and greeted him warmly.

This tall and thin businessman, Fang Wei and Song Tao both knew him, it was the boss of the Digital City, Mr. Hou, I don't know when he arrived, but he had a very good timing at this time.

If he appears early, he will have to face Fang Wei's cross-examination directly, and there will be no room for maneuver; if he appears late, the situation may deteriorate further, and it will be difficult to resolve it peacefully.

Song Tao breathed a sigh of relief, Hou finally arrived, and he didn't have to think about this matter today.

Fang Wei felt a little regretful, and he couldn't teach Liu Hu and Wang Qiang a profound lesson, and he was really angry.

Mr. Hou quickly walked through the crowd of onlookers, shook hands with Song Tao and Fang Wei enthusiastically, and kept expressing apologies in his mouth, and after shaking hands with the two, he turned around and raised his hands to press down, signaling everyone to be a little quieter.

After the crowd was a little quieter, Mr. Hou shouted to the onlookers: "Bosses, customers, I'm really sorry today, let everyone see the shortcomings in our usual work, as the general manager of the mall, I sincerely apologize to everyone on behalf of the mall."

**Cyber City has been open for 11 years and has been committed to providing the best quality service to owners and customers, and we have won a certain reputation in the market over the years, all thanks to your support.

Today's occurrence of such a thing is caused by the lax management of the shopping mall, we will never avoid the problem, only in time to summarize and correct the problem, completely change the style of work, in order to regain everyone's trust.

I am here to promise that the original intention will not change, the service is endless, we will provide you with a better business environment and better logistics services, welcome you to supervise us.

In the future, whether it is the owner or the customer, as long as the problem of the mall is found and corrected, the mall has exquisite gifts to give, **Digital City is willing to work with you hand in hand!"

This impassioned speech immediately aroused applause from the audience, and it seems that everyone agrees with Mr. Hou's words.

Mr. Hou's words were very level, saying that the suspected framing was not in place, promising to provide better service and inviting owners and customers to supervise, which immediately shifted everyone's attention and successfully minimized the impact of this incident.

Fang Wei couldn't help but nodded, Mr. Hou is worthy of being a person who has mixed up with big scenes, he speaks and does things without leakage, and he is so skilled in dealing with emergencies twice, it is worth learning.

Song Tao, the auxiliary police and the staff of the shopping mall took the opportunity to persuade the onlookers to retreat, and the onlookers dispersed after seeing the excitement.

"Officer Song, classmate Fang, and Huang Li, I'm really embarrassed about today's incident, let's go upstairs and talk together. ”

Mr. Hou sent invitations to several people, and everyone couldn't refuse, so they went to the general manager's office with Mr. Hou.

Mr. Hou's office was large and luxuriously decorated, and he invited Song Tao, Fang Wei and Huang Li to sit down on the sofa, while Liu Hu and Wang Qiang could only stand honestly next to the sofa.

Mr. Hou's secretary wanted to come in and pour water for the guests, but Mr. Hou waved her out, and he wanted to make tea for the guests himself to show his sincerity.

There is an automatic tea machine in the office, Mr. Hou only needs to press the switch of the tea machine, and the tea machine will automatically fill water and boil, and then he will personally make tea and serve it to the three guests.

After the tea was made, Mr. Hou sat opposite the three of them and said: "Officer Song, I have seen everything clearly on the side today, it is indeed wrong in the shopping mall, I feel very guilty, and I am ready to compensate Fang Wei emotionally and financially, please be a witness." ”

Song Tao hurriedly said: "Mr. Hou, you are polite, as long as you can handle the matter well, I don't have any opinions on my side." ”

Mr. Hou turned to Huang Li again and said, "Xiao Huang, have you paid for everything Fang Wei bought in your store today?"

Huang Li hurriedly said: "I asked Xiao Jiang to transfer the goods, but I haven't paid yet." ”

Mr. Hou waved his hand and said: "The things that Fang Wei wants to buy will be paid by the general manager's office, and you will give the things to Fang Wei in a while, and go to the financial settlement with the receipt." ”

Huang Li was a little surprised by Mr. Hou's generosity, and said, "Mr. Hou, Fang Wei wants a lot of things, are you sure they will all be paid by you?"

Mr. Hou frowned slightly, thinking to himself how much money can a college student buy when he comes to Digital City? Usually Huang Li is also quite shrewd, why is she so stingy today.

"Of course, the general manager's office pays for the money, you just need to prepare the things. ”

Huang Li originally wanted to say something, but seeing that Hou was always a little unhappy, she thought that anyway, if you have money, you can go out, and you have fulfilled the obligation to remind, don't say that I will be reimbursed more when the time comes.

Besides, Fang Wei's child is not easy, and it is a good thing to save him 50,000 yuan.

Huang Li squeezed her eyes at Fang Wei, stretched out her palm and gestured a five, meaning that you met a big financier today, and saved 50,000 yuan at a time.

Fang Wei didn't feel much happy, as the saying goes, if you take the 50,000 yuan, you won't be able to get out of your anger today, and besides, you don't lack the 50,000 yuan.

Fang Wei said: "Mr. Hou, thank you for your kindness, but I can't accept the compensation of 50,000 yuan." ”

"50,000?" Mr. Hou, Song Tao, Liu Hu, and Wang Qiang all looked at Fang Wei, not believing this number, they all thought that Fang Wei wanted to slander Mr. Hou, so they reported such a large number.

The atmosphere immediately became awkward, the disgusting thing Liu Hu did today really can't be measured by money, but as soon as Fang Wei opened his mouth, it was 50,000, which made Mr. Hou feel a little excessive.

However, Mr. Hou was too full of words just now, and he couldn't say anything about negotiating at this time, so he had to look at Song Tao.

Song Tao cleared his throat and said, "Fang Wei, what did you buy today, why did you spend so much money?"

Fang Wei said with a smile: "Two digital cameras, two tablets, two smart watches and a laptop, how can it cost 50,000 yuan if it is a little better." ”

Song Tao is not familiar with digital products, he looked at Mr. Hou, Mr. Hou nodded slightly, thinking that Fang Wei did not report the price arbitrarily, if the compensation amount cannot be negotiated, I am afraid that there will be changes in this matter today.

Mr. Hou said to Huang Li: "Xiao Huang, are all the things that Fang Wei wants ready?"

Huang Li said: "I wrote a list and asked the clerk to transfer the goods, Mr. Hou wanted to see the list, so I asked the clerk to send it to you." ”

Mr. Hou waved his hand and said, "No need, I believe your words." ”

He gave Song Tao a floating look, and Song Tao immediately comprehended and said, "Fang Wei, you refuse to accept Mr. Hou's gift, do you have any other requirements?"

Mr. Hou admired Song Tao's wit, and so naturally shifted the topic away from the 50,000 yuan compensation, which Fang Wei himself said not to compensate, and everyone still had the possibility of continuing to talk.

Mr. Hou followed Song Tao's words and said, "Classmate Fang, what else do you want, just say, as long as we can do it, we will try our best to do it." ”

Fang Wei saw that Mr. Hou and Song Tao were singing and having fun, and he was disdainful in his heart.

If it weren't for the fact that he recently liked to observe and study other people's micro-expressions, and wanted to learn how others handled things and how to deal with conversations, he wouldn't have bothered to continue to deal with Mr. Hou.

"Mr. Hou, you don't have to be so polite, it's not you who made the mistake, I don't need financial compensation, I only have two suggestions, do you want to hear it?"

Mr. Hou put on an open face and said, "Classmate Fang, please speak, I will listen." ”

Fang Wei glanced at Liu Hu and said: "Mr. Hou, I admire you very much for managing such a big digital city, ** Digital City is also a little famous in the imperial capital, but I have been here twice in total, and the consumer experience is not good."

First, the quality of shopping mall management personnel is uneven, urgent need to improve, some management personnel have an inexplicable sense of superiority, lack of basic service awareness, now the business competition is so fierce, there is no quality management and service, there is no way to retain customers, let alone retain merchants, I think we should make some changes.

Second, the shopping mall's promotion model is single and backward, and can not stimulate the customer's desire to buy, it is recommended that the shopping mall mobilize merchants to participate in the promotional activities, and work together to come up with ideas, rather than letting them simply cooperate with the shopping mall activities, the effect may be much better.

Of course, because I am not deeply involved in the world, I can't make decent suggestions, and the two points just now are just my personal feelings, and I hope that Mr. Hou will not blame me for many things. ”

Mr. Hou was a little silent after listening to Fang Wei's words, although it was very uncomfortable to be taught a lesson by a young man who was half his age, but what Fang Wei said was reasonable, and he couldn't refute it.

"Thank you for your outspokenness, we will seriously summarize and reflect, and ensure that the mall will be revitalized within three months, and then invite Fang to supervise and guide it. ”

Hou is always a character, and he quickly overcame his psychological discomfort and sincerely thanked Fang Wei, who was admired by everyone in the room for having such a mind.

Fang Wei felt that everything that should be said had been said, and since the other party had bowed his head and admitted his mistake, he didn't want to go too far, so he got up and said, "Mr. Hou, since we have made everything clear, I still have some things to retire first." ”

The people in the house were confused by Fang Wei's unpredictable way of acting, just now downstairs was still cloudy and tense, why did they get upstairs and didn't say a few words, and the clouds cleared and the wind faded?

Mr. Hou couldn't help but glance at Fang Weigao, this young man is not yet 20 years old, he does things in such a disciplined way, knows honor and disgrace and knows how to advance and retreat, and his future achievements are limitless.

Huang Li also got up and said, "Mr. Hou, I'll leave if there's nothing to do, I'll go get something for Fang Wei." ”

Mr. Hou hurriedly stopped the two and said, "The words are not finished yet, why do you two have to leave?"

Fang Wei said with a smile: "Isn't this all solved? Everyone has the responsibility to build a harmonious society, and I will set an example today." Mr. Hou, don't worry, I won't trouble Liu Hu anymore, I hope you will discipline him more, and let him continue to be so willful, it will not do him any good. ”

Liu Hu rolled his eyes and didn't dare to refute, he didn't know how his brother-in-law cleaned him up today, so he was so scared that he didn't dare to say a word after entering the house.

Fang Wei and Huang Li had just walked to the door, and suddenly the door of the office opened, and they saw Su Dalong push open the door and walk in.

"Brother Dalong!"

"Great Dragon?"

Fang Wei and Mr. Hou greeted Su Dalong at the same time.

"Do you know Da Long/Brother Da Long?" the two looked at each other again.

Su Dalong walked forward quickly, hugged Fang Wei and Mr. Hou and walked back and said, "Come on, come on, don't be in a hurry to go, it's all your own family, no one is allowed to leave before the words are spoken!"

"Your own family?" Fang Wei and Mr. Hou glanced at each other, feeling even more embarrassed than just now.