Su Yi was a little inexplicable at this time, originally all this was quite normal, and he didn't encounter the so-called contempt or anything like that, but after he said his name and was asked where he lived, everything changed.

Things had to go back to when Su Yi arrived at this Audi 4S store just now, and as Su Yi said that his surname was Su, there was nothing at first.

But after saying that her name was Su Yi, the beautiful car salesman's face changed instantly, and she seemed to be a little happy, and then quickly asked where she lived, Su Yi didn't think much about it at that time, although the car salesman behaved a little strangely.

But after he said his temporary address, the car salesman suddenly said into the walkie-talkie: "The goal is here, the goal is here!"

At this moment, Su Yiyou was confused, did he still have any identity, and he seemed to be a random 4S store, but now the situation seems to have become a special identity!

Su Yi still has some understanding of this industry. There is a mystery shopper in this industry.

In order to understand the real service quality and customer satisfaction of their 4S stores, most brands have dedicated customer service personnel to investigate pre-sales and after-sales services through "mystery visitors" and telephone unannounced visits, so as to improve the service quality and brand reputation of 4S stores.

It is understood that the investigation questions are very detailed and divided into many items, such as whether the sales consultant poured water for you, whether it was explained in detail, whether the car was tied with a red rope when picking up the car, whether it was safe to drive home that day, etc., and even whether the signs in the bathroom were obvious. Some high-end brands even consider details such as whether the reservation call is answered within 3 rings, whether the doorman is smiling, and whether there is a variety of drinks available in the lounge area.

If the score of the unannounced visit result is too low, the 4S store may be fined 10,000 yuan

"Mystery visitors" are the same as ordinary consumers, they are very concerned about the performance of the car, and they keep bargaining with the sales staff of the 4S store, and they also pay attention to the professionalism and after-sales service of the 4S store; unlike ordinary consumers, they take the tasks sent by the manufacturer, hide the recording equipment, and care more about the attitude and details of the sales staff. They are always asking tricky questions, always deliberately picking on thorns, deliberately doing things that normal car buyers will not do, and they try to "embarras" the salesperson, who will fall into their preset "trap" if they are not careful.

Mystery shoppers appear as customers and are not known to the dealer in advance. After they submit the information to the manufacturer, the manufacturer will timely feedback the information obtained to each dealer and take corresponding measures. For unqualified salespeople or dealers, the manufacturer will organize the retraining of the salesperson after the score result is announced, or impose certain penalties on the salesperson, management and even the dealer. The fine can range from tens of thousands of yuan to millions of yuan, and this fine is generally deducted from the dealer's rebate.

They are all "mystery shoppers", but different brands of "mystery shoppers" are also different. Toyota attaches great importance to the sales process and after-sales service process of dealers, and the "mystery visitor" will clearly record all the details of the process of the service personnel from greeting to farewell to return visits; the "mystery visitor" of the GM Cadillac brand not only secretly visits the sales process of the sales staff, but also assesses the dealer's implementation of the manufacturer's price policy, and even tests the sales staff with extremely low quotations; while Ford will not only send professional "mystery visitors", but also make its real customers become "mystery visitors"

Although the arrival of mystery visitors may cause a certain degree of inconvenience to salespeople, most dealers believe that their presence is the supervision of corporate services, which can not only promote the service quality of dealers, but also help them find out the crux of the problem, and indirectly bring benefits and benefits to consumers.

Su Yi had also known these things, so he understood that it was obviously impossible for this kind of customer to say it so blatantly.

Even if you knew, you shouldn't have said it so blatantly, but the waiter in front of you actually said it, and he said it loudly in front of him!

It can be said that Su Yi's heart was full of doubts today, and he saw that the beautiful saleswoman looked at Su Yi with a charming look, and said delicately: "Mr. Su, our boss just said that as long as you buy a car, someone will pay for all the expenses, so you can choose which one!"

As he spoke, he couldn't help but move closer to Su Yi, and Su Yi was even more confused, when did he become so powerful, even if he bought a car, someone had to pay, how could he not know that he was so good?

"Hello Mr. Su, you just need to choose a car, as for the money, our boss said that it was a person named Chen Lao who said hello, no matter which car you choose, that 4S shop, there is no problem!"

I saw a man who looked like a manager and said very politely, he must be honest, otherwise if the old Chen finds out, he estimates that he may lose his job, and the most important thing is that he must say that it is Chen Lao, therefore, there will be such a show!

They don't dare to play any tricks, who is Old Chen, they may not know, but judging from the tone of the boss, it is obviously not simple, so they must say what they should say, as for Su Yi, many people also hope to gain good impression from it.

After all, even people like Chen Lao have to give favors, so this person must not be simple, so many salespeople, after hearing this news, can say that they can't wait to dress themselves up like celebrities, if it is not necessary to wear professional clothes, I am afraid that they will directly put out everything that looks good.

With the manager's explanation, Su Yi also understood why he was so weird just now, and now he understands, it turned out to be Chen Lao, if it is said that Chen Lao has this influence, it seems that there is really no problem, after all, Chen Lao is a big master at the peak of dark energy, plus some situations when he went to Chen Lao's residence to compete in martial arts, he also understood that Chen Lao obviously could not be just an old man who practiced martial arts.

It is normal to have such influence in this city, but Su Yi didn't expect that Chen Lao would actually think of buying a car.

But after thinking of Chen Lao's terrible calculation, he immediately reacted, he seemed to understand why Chen Lao knew that he would buy a car, although he didn't know which one, but he must know some circumstances, coupled with that terrifying calculation, it seems very simple to know that he bought a car!

Seeing this, Su Yi sighed helplessly, although he was very grateful to Chen Lao, but when he thought of this terrifying calculation ability, maybe you would be counted to death, you may not know it, thinking of this Su Yi was a little cold behind him, and at the same time glad that he did not offend Chen Lao too much, plus Chen Lao did not hold a grudge, otherwise he was really a little afraid of the consequences!