The winter vacation time is already short, coupled with the Spring Festival, the habits of parents who have researched in advance, and of course, the safety during the epidemic and other reasons, so the winter vacation project of the research company, each project is only done for one period, and all the projects of the two teams are completed, just a few days before Chinese New Year's Eve.

Seeing that the Spring Festival is approaching, this work has to continue, and the operation and execution have reached the final stage, and it is inevitable to continue to face the review. At the last project review meeting, Sun Han's experience of betraying the pot is still in his mind, and no one knows what kind of world he will face at this review meeting.

At the beginning of February 2021, in a research company in Chengdu.

It was another morning that needed to wait for Dr. Xu, and the other people in the conference room had already sat down, and Dr. Xu, who was late again, finally arrived, and Mr. Yao projected the content of his computer to the big screen.

"Everyone is together, let's take a look at the feedback and evaluation this time, this is the form that Dr. Xu extracted and made directly from the background, Mr. Sun, Mr. Zheng, you first look at the feedback of the satisfaction rate. Mr. Sun, I have to give you a special commendation, this time your satisfaction feedback is as high as 99.8%, which is very amazing. ”

Seeing that the projection screen came out, everyone was also clear at a glance, from the satisfaction of the students, the two teams were about the same, and Sun Han had a slight advantage; But the feedback from the school and parents shows that Sun Han is leading by a big score, and the advantage is very obvious.

Hearing that Mr. Yao mentioned himself by name, Sun Han only smiled and nodded for the time being.

Mr. Zhang, who was on the side, picked up the conversation first, still facing Sun Han, "Mr. Sun, can you share how this high satisfaction figure was achieved?" Let's all listen to it and learn it. ”

"Okay, first of all, I am very grateful to the company for its strong support in terms of campus communication, resource allocation, etc., otherwise my team and I would not be able to do such an effect alone."

After a pause, Sun Han continued to get to the point. "First of all, I think that since the feedback from the students is about the same, I believe it also means that the content, experience, etc., can be regarded as getting the favor of this group of actual experiencers, which I will not focus on for analysis."

"Below, I would like to distinguish why the school and parents are satisfied, and we have received such a data feedback. About the school, I think it comes more from the fact that with the permission of the school, we have a new WeChat group to communicate, and we have completely achieved the timely Q&A in the group, which the school teachers have seen in their eyes, and I believe it is also a recognition of our professionalism and seriousness. ”

"I would like to share one thing about the satisfaction of parents, which I think is very important. As a guest flyer, in addition to recording and evaluating the part-time tutors, my personal understanding of this work also includes recording, evaluating and giving feedback on the students' performance to the corresponding parents. ”

Seeing that Mr. Yao couldn't stop nodding, Sun Han also continued to introduce. "But flying guests have to take care of each project, which means that I only have about 2 days to follow up on each project, which is not enough time to get to know the students, and it is almost impossible to recognize the students."

Mr. Zhang interjected, "Yes, Mr. Sun, what you said is a problem, so how do you deal with it?" ”

"Before I left, I printed out a list of the students participating in each project, which has the students' names, avatars, and some other basic information, so that when I get to the scene, when I observe their behavior, it is easier to correspond, and I can directly record them directly under the students' names, and have avatars, so that I will not make mistakes or confusion."

"With such a directory, we will not only make records on the spot, but also call the parents one by one near the end of the project to actively feedback the children's performance and analyze it. When we give feedback on performance, we will introduce in the form of examples, what we have observed through a certain example; And from this behavior, we analyze what happens; From this analysis, we can even further correlate it to children's future career planning, and so on. ”

Mr. Yao couldn't help but nod, "Oh, Mr. Sun, you are so meticulous in this step, no wonder those parents will give such high evaluation feedback." This is too rare. ”

"Yes, Mr. Yao, our team has actually planned in advance, including where are the priorities that parents are concerned about, and where we should work on them, in order to get better results, these problems have already been discussed internally, and we have also implemented and realized them one by one."

"Okay, this is really good, and now the feedback results are also visible, indeed, Mr. Sun, you did a good job in the early stage, and the results are naturally reflected." Are there any other details that you can share a little bit more? ”

Sun Han tilted his head sideways, thought for a moment, and continued: "Mr. Yao, there is one more point I would like to introduce in particular, it is still a matter of detail. Let me give you an example, for example, everyone may be able to do things, such as caring for the physical and mental health of students, helping students pack their bags and do check-ups, these should be relatively common. ”

"But like us, we pay attention to more subtleties. For example, when a new hotel is checked, it may be more common for students to go back to their rooms after assigning their room cards. But this time, we are meticulous, the tutors will first help the students to do the internal inspection of the house, and not only that, the tutors will help the students adjust the water in the bathroom, put the position of the switch to the most suitable temperature of the water, and will also remind the students to tell them how many seconds they need to release the water at this location before they can use the water at the most suitable temperature. ”

Mr. Zhang said with some questions: "Huh? It's so detailed, but won't it be a waste of time? After all, there are so many rooms. ”

"Mr. Zhang, in fact, it won't be too much time, because the number of rooms is not very large, our teacher-student ratio is high, the number of tutors is enough, we will stand in the corridor, stay in the supervision of the teacher, and the other teachers can act synchronously, so that it won't be long before these rooms can be checked."

"Oh, that's not bad, as long as it doesn't delay time, otherwise it will affect the students' rest at night, and those parents will have other feedback."

At the end of this series of sharing, Sun Han's detailed introduction was praised by Mr. Yao and Mr. Zhang. At this time, Dr. Xu finally opened his mouth.

"Mr. Sun, thank you very much for sharing just now, which is very full and very detailed. You see, I've made a record of them one by one, just like Mr. Yao and Mr. Zhang said just now, everyone is learning from each other. I'd like to dig a little deeper, okay? ”

"Okay, Dr. Xu, you say."

"There are a few points, but I would like to start with my own opinion. The first one is about calling parents one by one before the end of the day. That's a very good thing, but I personally think it's ideal. I don't know if this time, it's just every parent, you have all communicated. If there are occasional cases where individual parents are unable to communicate, it may backfire. I also saw that many parents started to thank them directly in the parent group, so what would those parents think if they didn't communicate? If we suspect that we have made a deviation, won't the impact on us be even worse? I think this is debatable, and I will think of other safer ways in the future. ”

"In addition, the second one, Mr. Sun, you just mentioned that when you check in in the hotel, the tutors assisted the students in making room rounds, and again, the details are worth affirming, but I think there are also some risks. For example, you just introduced that there are students waiting with teachers in the corridor, and other teachers are conducting ward rounds on both sides at the same time, so the students are standing in the corridor, and it is inevitable that there will be noise, will it affect other residents? In other words, if you collide with other teams, will this assistance method not be able to do it at all? ”

"Again, what about the third point, Mr. Sun, you just mentioned a group with the school, I want to know more about this, is it a group between us and the school? The school teachers act as a medium to give feedback to parents' questions, can we answer them directly? Or have you built a tripartite group, that is, we, the school, and the parents are all in the group? Personally, I feel that the tripartite group is not suitable? I remember that when I communicated with the pre-departure preparations, I mentioned that we could build a group with the school, and we could also build a group with the users, i.e., parents, before the implementation, but the tripartite group was too complicated, and I was afraid that it would have a bad impact, which was not recommended at that time. ”

Before Sun Han could speak, Teacher Zheng on the side also followed Dr. Xu's words.

"First of all, I also have to say first, I also have to learn from Mr. Sun, our data is so obvious, just now Mr. Sun also shared the details of their implementation, it is really worth thinking and learning together."

"But what", speaking of this, Mr. Zheng changed the conversation, "I also agree with the points mentioned by Dr. Xu just now, they are all worth studying, after all, we are not talking about winning or losing at one time, we still have to look at the long-term, but we can't touch anything that may have a bad impact." What do you think, Mr. Sun? ”

Although this sounded like he had returned the right to speak to Sun Han, Sun Han still didn't have time to add anything, and was preempted by Mr. Zhang.

"That's right, it's still Dr. Xu and Mr. Zheng, who are more thoughtful. I also think that we can't just look at the data once, and this data, whether it is good or bad, must not become just a one-off data. There are too many details involved in this implementation, and we have to think about it and study it well. ”

After hearing the successive bombings, Sun Han almost didn't want to add or argue anything, frowning slightly, Sun Han didn't continue to defend anything.

Fortunately, at this time, Mr. Yao finally opened his mouth. "Oh, everyone said it very well, today we reviewed this time, I think it can be regarded as a very full discussion, the experience shared by Mr. Sun is also in place, everyone's respective opinions are also based on operational practice, all of them are complementary, and they are all worth further discussion."

"I'll look at it like this", Mr. Yao obviously looked at his watch, "There has been a lot of discussion today, let's start with this, Mr. Sun, you come back and send me your review report, and then send it to me, I'll take a closer look, if there is any problem, let's talk about it later." This time, it's really good, Mr. Sun, let's continue to work hard. ”

After the meeting, the first thing Sun Han did when he returned to his office was to open the recruitment app and refresh his resume.