"Yang Yu, how did you come up with this sentence that is pro-sassy?"

Li Fugui on the side was amazed.

Although he has never done the customer service industry, he also knows that most of the customer service is business.

You say your appeal, I will try my best to help you solve it, and if you can't solve it, you can shirk it and let him call later, and leave it to the next customer service who receives the other party to deal with it.

This is the real customer service!

But look at the paragraph sent by Yang Yue, and serve every user as enthusiastically as a relative, tsk, this is too good to say, right?

Yang Yu shook his head and said: "You don't understand, users looking for customer service often care not only about appeals, but also about getting respect, otherwise they have nothing to do with customer service?" In the future, if the company sets up a customer service department, it must strictly abide by the customer service skills I have formulated to chat. ”

Today's Internet can be said to be a supply-side market, and netizens will be forced to accept what enterprises offer, but this identity will soon be reversed.

When most IT companies find a way to make profits, they will change from the supply side to the demand side, and demand users to play their games, buy their members, and open their various Q diamonds.

At that time, the Internet market was still dominated by enterprises, and it was necessary to wait until the rise of the mobile terminal era and the rapid development of the mobile Internet in the 4G era to allow netizens to choose the games they wanted to play and the novels they wanted to read relatively freely.

Rather than just chasing the books on the charts.

Of course, this is only relative, after all, the content is always provided by enterprises, mainly by capital, they provide a variety of choices, and netizens have always been forced to accept.

Li Fugui didn't understand much what the first half meant, but he understood the second half of the sentence, if the company set up a customer service department...... My God, I want to establish a customer service department in the future before I make money, Yang Yu's heart is too big, right?

[What you said is kind of interesting. Then let me ask you, what is the guarantee law of your platform guarantee? 】

[Pro, our platform guarantee is mainly the use of account guarantee, players want to buy an order, you must first remit to our company's official bank account, and after checking, your account balance will appear in the corresponding amount number. After that, if you want to buy the product, you can click directly to place an order. 】

[Send money to you? So what do you do if you run away? 】

[Dear, no.] Our 9527 game trading platform, the country's first online game trading platform, is a regular company registered with the Industrial and Commercial Bureau, and the official bank account is also registered. You can withdraw this money at any time, but because each bank has a different arrival time, there may be a delay of two to three days, which is normal. 】

[As for commodity transactions, it is also the salesman of our platform who logs in to the seller's account, and then conducts docking transactions with you to ensure that after the transaction is successful, the money you purchase will be transferred to the collection account provided to us by the seller.] This not only ensures the safety of the buyer's property, but also ensures that the seller receives the payment on time. 】

Seeing the regular company registered with the Industrial and Commercial Bureau, Chen Qiang said to Zhang Yang on the side: "Do you say this is reliable?" ”

"It should be reliable, right? If you send money to the platform account first, you are not afraid that the other party will take the money and run away. ”

Zhang Yang doesn't know much about the process of online trading, but looking at the other party's detailed explanation and the possibility of actual operation is very high, he shouldn't look like a liar.

"Then you ask her if she has to collect money to make a transaction."

"Okay, I'll ask."

Chen Qiang quickly typed on the keyboard and sent a string of messages.

Soon, there was a reply.

[Pro, our platform charges 5% to 10% of each order, which is mainly used for inter-bank transactions. 】

Chen Qiang scratched his head: "Five to ten percent?" A hundred pieces draw five to ten pieces? It seems like a lot. ”

Zhang Yang shook his head: "Is it much?" It's okay, I spent 200 yuan to buy gold in the game before, and as soon as I got the money, the other party ran away directly, and my 200 yuan went down the drain. If there was such a platform before, and only charged me ten yuan as a guarantee, then I would definitely be happy. ”

"If you say that, it's okay, it's not expensive."

Chen Qiang is naturally willing to believe in the latter for risky transactions that do not cost money, and for guaranteed transactions that cost 5 to 10 yuan, he would rather give an extra 10 yuan than 200 yuan.

"Okay, don't ask so much, hurry up and play the game, I've already downloaded it."

"Okay, I'll talk to customer service."

Chen Qiang quickly sent a message to the past, expressing his gratitude to the customer service for the answer.

[You're welcome to pro, for you to answer is the purpose of our customer service, what need to be consulted in the future, welcome to contact at any time, our working hours are from 8 am to 12 pm, 1 pm to 6 pm. 】

After sending this line of information, Yang Yu didn't look at the thank you message sent by the other party, but said to Li Fugui next to him again: "Look, the other party is grateful to me, what does this mean?" Explain the customer service I provided to the other party, the other party is very satisfied, and I appreciate my patient answers. ”

In this way, users feel that the website is very user-friendly, and over time they will have a good impression of the website. In the future, if someone proposes the content of game trading, the first thing that comes to his mind will definitely be our 9527 game trading network. ”

"Yes!"

While Li Fugui was eye-opening, he also admired: "Didn't you see that Lao Yang, you still have this hand?" The website is user-friendly, you can can, this idea is awesome. ”

"Okay, don't be a sycophant, this is the first to consult the user, I'm not in the company in the future, you have to reply like this, don't be impatient with the user, we are a start-up now, everything must be user-oriented, so that users can trust."

"If there is an order transaction, you must go to the bank to transfer money as soon as possible, and if it is Saturday and Sunday, you must also explain to the user in advance that Saturday and Sunday are holidays, and the bank financial aspects need to be checked and cannot be traded."

Although Yang Yu has never worked in the trading website industry, he understands the mentality of users very well, and every user who trades and sells props on the website, they must be eager to get the money as soon as possible.

Once they have a sense of crisis, or a sense of insecurity, then sooner or later this trading site will be yellow.

Anything that involves money, even if it's just ten yuan, is a huge amount of money for users, and they won't put money in their account balance with great confidence as they did later, and withdraw money when they want to.