Since I took over the large group of more than 70 people, I have successively taken over several small groups of more than a dozen people. Although there are some impromptu hiccups every time, I don't seem to be as busy as I was when I first took over the group.

Andre called and said that he didn't expect that my lifelong career turned out to be a tour guide!

I told him that outbound travel is now the fastest growing business in China. I dare say it won't be long before China will become the world's largest exporter of tourists! It is not unreasonable to say that I am determined to spend my life traveling. Although I am still far from being a qualified tour guide, I can learn and maybe one day I can open a travel agency myself!

Andre said jokingly: Do you have to wait until your travel agency sends a group to New York before you are willing to come to the United States?

I said, don't worry, if my travel agency really has a tour group going to the United States, I will definitely lead the group there!

- "But, my dear, at present, you are neither coming to the United States nor going back to China, and it seems that you prefer Moscow!" Andrei said.

- "I prefer Moscow with you, Andrey! I said

——“……”

On Tuesday afternoon, Mr. Jia called me to his office.

He first affirmed my work in the previous stage, and then said that there is a high-end group of four people, and he hopes that I can bring this group well!

I said I would do my best.

Mr. Jia said, it's not just a matter of trying your best, you must make customers satisfied! These are all those who have spent a lot of money, you have to put your best foot forward, and don't let them complain that our reception is not good.

Mr. Jia's words made me feel pressured. I asked when the group would arrive.

Mr. Jia said that they are already in the hotel, and I had better rush over as soon as possible to understand their needs.

I went to the newly built luxury hotel in Moscow according to the address given to me by Mr. Jia, and called this group of VIPs.

I came to the door of one of the rooms they had designated. The door was open, and I saw two middle-aged men in casual clothes, leisurely smoking in the room.

Seeing such a scene, I really want to remind them that this is a hotel, is it inappropriate to smoke in the room?

Still, I swallowed the words. I thought to myself, without the waiter to stop it, I don't want to do much!

After introducing myself, I asked them if they had any specific requirements and we would do our best to accommodate them.

After listening to my introduction, one of them politely asked me to sit down, saying that there were two more people, and we would discuss it together when they came over.

Another man, who brought me a bottle of mineral water, said:

- "Doesn't your company have a good tour guide?" We said let them change people, and they said that what was sent to us was the best! We are a high-end custom group, and your company's fees are not low, of course, we don't care about the small money...... Travel! We just wanted to come out and relax, but the tour guide couldn't say anything, and he died of hard work! Why don't we have any mood to travel......"

I listened to him complaining to me unconsciously, and wondered if there was already a guide who had come to receive them before me?

It's no wonder that they have already stayed at the hotel, and it seems that they are not satisfied with the service of the tour guide.

I was about to ask them who the tour guide was going to change.

The first person to speak to me said:

- "Are all Russian tour guides in your company?" It's okay to be a Russian tour guide, at least in Chinese. We couldn't understand anything with the guide. ”

At this moment, a man and a woman walked in, the man looked younger than the others, the woman was about forty years old, and she was dressed in a very grand manner.

The woman saw me and asked:

- "New tour guides?" ”

- "Yes, our leader arranged for me to receive you. If you have any needs, you can tell me, and we will definitely try our best to meet your requirements. I said to her with a smile on my face.

The woman heard me say this, did not squeak, sat down in the chair and began to talk to the others.

The younger man who had just come in said to me:

- "Your female tour guide named Whatsha is I insisted on replacing it. ”

- "Natasha? What's wrong? Does she have a bad attitude towards you? I asked

- "Well, I guess it's called Natasha!" To be honest, I can't tell if her attitude is good or not, and we have a hard time listening to her Chinese. I can't tell what she means. He continued.

- "Your company's tour guide's Chinese is too problematic!" I don't understand what we ask her, and we won't say anything if we want to do anything like you! We're not that picky either. One of them said.

I listened to their non-standard Mandarin and even felt a little sympathy for Natasha.