There was nothing to say all the way, and when Han Tao returned to the hotel, he found Li Na and He Luck standing at the door of the bathroom, talking to the two service staff of the two hotels.

After understanding the reason, Han Tao finally knew what was going on, it turned out that in the past two days, He Luck always needed to ask Li Na for advice because of his work problems, so Li Na simply let her move in.

But when she came back today, she had just taken a shower, and was sitting on the toilet to read the information, when she was choked by a burst of smell, thinking that it was her own problem, she hurriedly pressed the toilet to flush it.

However, the flow of water did not remove the smell, but only made the stench stronger, and even the edge of the toilet began to seep water.

This made He Lucky not know what to do, so he knocked on the door of Li Na's room next door, and after the latter checked, his face turned dark, and he closed the door when he walked out of the bathroom, and then picked up the phone in the guest room and dialed out.

After the waiter received the call, he thought it was caused by the lack of cleaning, and hurriedly went to the door to clean the toilet, but the bathroom was still smelly, and there was no way for the room supervisor to go in and clean it again, but he thought it was still not solved.

In addition, during the clean-up, the waiter didn't know which tendon was not right, and he also wiped the water stains from the supervisor's hand washing with a towel.

Although this hygiene habit is very good, and the towels used by He Luck are also used, this mistake is not a trivial matter.

Therefore, Li Na reasoned with the other party, but there was a problem with the waiter's attitude, and the supervisor blindly explained, which made Li Na, who was already angry, even more angry, this is the top suite of a top hotel, and this kind of problem itself should not appear.

Han Tao learned the reason, gave Li Na a calm look, and then said to the director of the hotel's housekeeping department:

"That's it, this matter can be big or small, I won't embarrass you, and immediately ask your leaders who can solve the problem to come here."

After that, Han Tao didn't pay attention to these people, turned around and walked to the living room and sat down, originally thinking about coming back and taking a good rest, thinking about the problems that Senior Brother Monkey and Sister Xiao Ai said, but now the situation is noisy, so I can only wait and talk.

Within a few minutes, three women walked in one after the other, and the one who took the lead was obviously looking for a leader, and walked towards Han Tao and Li Na with great insight and said:

"I'm sorry Mr. Han, I'm sorry two ladies, I'm Xu Hongdou, the housekeeping manager, I'm sorry I'm late, you can dissipate your anger first."

Looking at the housekeeping manager with a sincere face, a sincere smile, and a very shrewd look in his eyes, Han Tao pointed to the bathroom and said:

"The question of apology will be said later, you can go over and take a look first."

Hearing this, Xu Hongdou took someone to the bathroom to take a look, and immediately came out, walked up to Han Tao and bowed and apologized:

"Mr. Han, two ladies, I'm really sorry, we will definitely solve the trouble and bad check-in experience caused to you."

Li Na had a dark face, glanced at the room manager Xu Hongdou, and said with a dark face: "We accept your apology and talk about your solution, right?" ”

Xu Hongdou took out a business card and handed it to Han Tao, and then said: "Madam, Mr. Han, I will immediately arrange for the three of you to change the room, even if you change the hotel cost, we will bear it, this is my business card, you can call me if you have anything in the future, you can be on call." ”

Li Na looked at Han Tao, didn't use him to speak, just looked directly at Xu Hongdou, and continued:

"In addition to this matter, there is also a hygiene problem in your hotel, the service staff actually used the guest's towel to wipe the water table, I hope you can explain."

"I'm sorry ma'am, this incident has caused you an unpleasant stay, I sincerely apologize to you, but we have never encountered this kind of thing before, if you have any needs, I can apply to our director, you have to do it to your satisfaction."

Xu Hongdou put her posture very low, and many years of hotel work have made her accustomed to caring for customers, and it is her impeccable meticulousness that has climbed step by step to the position of housekeeping manager, and may soon become the deputy director.

"That means you can't be the master, can you? You mean there's someone above you, and we're going to have to wait for your director to come and deal with it? ”

"You misunderstood ma'am, I didn't mean that, in order to express our apologies, I was going to upgrade the room for a few people immediately, but you are already staying in the best suite, do you think it is okay to compensate this to your friend?"

Or you can save this compensation so that you and your friends can get a free room upgrade as long as they stay at one of our hotels.

At the same time, we will also seriously deal with the relevant personnel to give you a satisfactory answer, I also prepared a cash coupon for the downstairs spa for the two ladies and Mr. Han, and several people can go to our downstairs to do a spa for free after work. ”

Xu Hongdou was also very angry about the waiter's behavior of taking the towel that needed to be changed to the sink and being seen by the customer.

This is the top hotel, even if you change your face towel, you shouldn't use it to wipe the sink, after all, the sinks are dirty and have a lot of bacteria, even if you clean them in time, there will be residual bacteria.

And as a service industry, Xu Hongdou knows that no matter what the reason, as long as it is complained by customers, as a hotel, it should be held responsible.

What's more, the smell of the toilet is in the forefront, and it seems that the hotel management is not in place, so Xu Hongdou keeps smiling faces, hoping to calm the anger of Han Tao and others.

People talk to this extent, Li Na is not good at embarrassing her, and Han Tao is even more not, so he nodded and said:

"Then let's change the room as soon as possible."

"No problem, thank you Mr. Han for your understanding, and thank you for the understanding of the two ladies, you take the important items, I will let the bellman come over to carry the luggage now, and the three of you will come with me to rest first."

With Han Tao's approval, Xu Hongdou quickly arranged for someone to change the room for Han Tao, and he was constantly glad in his heart, fortunately, the other two top suites were not booked out today, otherwise it would be difficult to make a difference.

Soon, all the things belonging to Han Tao and the others were moved to another suite, and even the placement of the items was almost exactly the same as in the room just now.

After leaving the room where Han Tao was, Xu Hongdou breathed a sigh of relief, Han Tao was one of the most expensive VIP customers, and his membership level was very rare, and she, the room manager, had to pay more attention to it.

And this kind of thing is indeed their problem, as for Li Na's anger, she can understand it, and anyone who encounters this kind of thing will be unhappy.

After all, the cost of one night is more than someone else's salary for a year, don't say that there is a problem, even if it is okay to let the guests passively change from one room to another, it will not be comfortable, so they must be attentive.

Therefore, after she came out, she didn't care about not having a good rest for several days, and hurriedly arranged for someone to find the reason for the smell of the toilet, and even supervised it herself.

It wasn't until everything was arranged and the reason for the smell of the toilet was found that she reported to the director and responded to the situation in time, and then she cheered up and went back to her office to rest for a while.

……………………

(End of chapter)