044// The first time I saw this kind of green ticket
If you don't go home after work according to Chinese cultural habits, and you still stay in the store, maybe you will be judged as a store as your home. And the foreigner said that you were stranded after work.
You can't say he didn't make sense to do that yet. If you don't leave after work, gossip with you, or even talk about love, of course, it will affect your work.
On the issue of the large number of copies, several representatives of the interns confessed.
Huang Kanghua, who had been sitting upright, looked directly at Daniel and said, "We came to Guangzhou to learn from a teacher. The reason why our boss chose Cultural Holiday Hotel is because Cultural Holiday has the strictest and most standardized management. Although our hotel is not as big as yours, we also have hundreds of rooms; - Later, Ma Ke said that he was mistaken, and Huang Kanghua said that he deliberately exaggerated - there are also Chinese restaurants, Western restaurants, banquet halls and song and dance halls; Our goal is to be the best hotel in the area.
Unlike your group management, all of our personnel, from the general manager to the general staff, are novices. This time I came to the cultural holiday for internship, and I deeply felt that my mission was glorious and my responsibility was heavy. And cultural holidays only treat us as mere coolies, and do not give us the opportunity to learn in the open. We want a little information and forms, and we can only get them secretly and by shady means.
A few months have passed in a flash, and there are many things that we still don't understand, and we are anxious. Our general manager was also counting on us to go back and hold up the whole hotel.
Speaking of this, Daniel saw tears in Huang Kanghua's eyes. I saw him bow his head and use one left hand to support his frame. The face shows an incongruous expression.
Hua Min, who was sitting next to Huang Kanghua, said with a solemn expression, We have been here for a few months, and the kitchen has never let us go to the stove except for letting us kill and chop and do rough processing. We are also apprentices at home. A famous teacher produces a high apprentice, and a high apprentice is also the glory of the master. We came to the cultural holiday internship so that in the future, our hotel can also cook Cantonese food, as well as breakfast and dinner. If it goes on like this, we won't have anything when we go back,—— Speaking of this, Hua Min stretched out his hands and threw them forward, and made a statement that he got nothing with his empty hands - the product is not good, and the people who know it are said that the management of cultural holidays is strict, and we are not allowed to go to the stove for internship. So it won't. I don't know that I think it's a cultural holiday, but it's because we don't have a high level of learning and don't learn well.
Hua Min was originally not a very serious person, but somehow, at this moment, he was talking like a punching bag, every sentence was more urgent than the other, and as he spoke, he was filled with righteous indignation.
Looking at the group of people across the conference table, Daniel's heart suddenly felt a little moved. I was touched by the sense of mission and responsibility of these people. I think when I was studying at the Ecole Hôtelière de Lausanne, I also went to different parts of the world for internships. At that time, no matter which department or position I went to, the teacher was teaching by hand. Let them practice over and over again until they learn it. I didn't cherish it very much at the time. On the other hand, despite all kinds of restrictions and difficulties, their self-motivation and desire for knowledge are still so strong.
I'm willing to help you. Daniel said, what do you need me to do?
Although Daniel's tone was calm, it made waves in the hearts of several of the interns. Happiness came so suddenly that they couldn't believe their ears.
They looked at the group of people sitting across from them: the general manager, the directors and department managers next to the general manager, and their faces seemed to have become kind.
Looking at each other again, they and the others next to them all showed hidden surprises. Only then did I know that what was happening in front of me was indeed true.
Marco said, "Isn't it okay for us to ask for anything?"
Daniel smiled and nodded.
Marco said that the form can be copied?
Daniel said that there is no copy of the hotel's operating data.
Huang Kanghua said, can we observe the morning meeting of the hotel?
The hotel morning meeting is a regular working meeting presided over by the general manager every morning and attended by the managers of various departments. It is mainly to communicate and arrange the management and operation work of the day or the recent day. Huang Kanghua only heard that there was such a meeting, and he didn't know how this meeting was held. Once when I called Li Fei to report, I talked about this kind of meeting. Li Fei said, you must find a way to figure it out and teach me when you come back. Otherwise, we won't even have a meeting in the future.
Li Fei is always like this, always saying that he wants Huang Kanghua and them to study hard and come back to be a teacher for him. Fortunately, he saw the stitches and participated in the training course of Guangzhou University. It's a pity that I can't participate in the internship of cultural holidays in person like Huang Kanghua and others.
As a member of the Communist Party of China and a grassroots leader of a state-owned enterprise, Li Fei has held countless meetings. When he said that there would be no meetings, he meant that he would not hold meetings in hotels.
Huang Kanghua has read a lot of hotel management books, in addition to Professor Zhuang Yuhai's books, after arriving in Guangzhou, he bought a few books on hotel management at a Xinhua bookstore on Beijing Road. But none of these books are about hotel meetings.
In order to figure out how to open the morning meeting of cultural holidays, Huang Kanghua spent a lot of time. But they are all looking at flowers in the fog and looking at the moon in the clouds. There is such an opportunity today, how can there be a reason to let it go.
Daniel felt that he had a little bit of a liking for the young people. They are intelligent, studious, and responsible. A form, a meeting, both are the most common, important, and effective forms of modern hotel management. They grasp these two points, and they can be regarded as grasping the key to hotel management.
However, there is no precedent for interns to attend hotel management meetings. Daniel looked at the department managers, meaning he wanted to hear their opinions. The department managers looked at the general manager and said what you said you would do.
Daniel said to Huang Kanghua and them, there should be no big problem in meeting your request, and we will reply to you after discussing it. Specifically, in terms of Zhou Si
shall prevail. As he spoke, he glanced back at Zhou Yan next to him. Zhou Yan nodded hurriedly.
Seeing Huang Kanghua and Song Bo muttering in private, Daniel asked them what else was going on. Song Bo said, we still have one more request, I don't know if we can mention it?
Daniel smiled and said, "Today we are here to listen to your opinions, and you can ask for anything.
Song Bo turned Huang Kanghua: You say.
Huang Kanghua squinted his eyes and said, you have to ask for your own words. What are you pushing me for?
There is a saying in Xiangzhou, how do you say? The people's hearts are not satisfied with the hundreds, and the emperor wants to be a foreign country. Huang Kanghua believes that Song Bo is in this state of mind at the moment.
Song Bo asked: Can you give us a copy of the operation practices of the Cultural Holiday Hotel?
Daniel didn't understand a little, and consulted Zhou Yan to find out what the operation practice he wanted. Daniel shook his head slowly: I'm sorry, I can't meet this request of yours.
Song Bo didn't know if Daniel meant that he couldn't give it, or if he didn't have it at all.
After the symposium, the first thing Huang Kanghua thought of was to call Li Fei. The phone was delivered by Huang Kanghua, and several other people chattered beside him. Like a group of children who give good news to teachers or parents.
Originally, I thought that the symposium would give them a chance to defend themselves at most. Let the store not misunderstand too deeply, and do not cause personal stains. Unexpectedly, Daniel gave deep sympathy and understanding to Perfume Galaxy Hotel and its founders. It should be said that it is not just sympathy and understanding, but a helping hand.
the cancellation of the yellow list of Huang Kanghua and Song Bo; There is no need to be sneaky to copy materials, but it must be reported to the department manager for signature and approval; Cooks are allowed to operate on the stove, and masters are encouraged to take their apprentices well. What's even more rare is that Huang Kanghua was agreed to attend the morning meeting of the catering department. It's not a morning meeting of hotel management, but it's pretty good.
Since sending personnel to Guangzhou for internship, the situation on the cultural holiday side has become Li Fei's concern all the time. He wants to receive their calls and hear from them; And I was afraid of getting a call from them and hearing bad news.
Soon after arriving in Guangzhou, it happened that the intern Xiao Xu was fired from the Cultural Holiday Hotel. Xiao Xu interned in the housekeeping department, and one day while cleaning the room, he received a tip of two US dollars from a foreign guest. This is the first time Xiao Xu has seen this kind of green ticket printed with foreigners. I put it in my pocket for my overalls until I changed my clothes after work.
According to the provisions of cultural holidays, employees must hand over tips to the department in a timely manner, and then distribute them uniformly by the department. If it is not handed in, it will be regarded as theft and will be classified as Class A negligence. They should be expelled.
According to Xiao Xu's own words, he forgot to turn it in. But the store did not agree, insisted on doing things according to the rules, and there was no room for negotiation.
According to the regulations of Perfume Galaxy Hotel Guangzhou Internship Management, employees who are dismissed by the internship hotel are deemed to have been dismissed by Perfume Galaxy Hotel.
At that time, Huang Kanghua asked Li Fei what to do, but Li Fei did not give a clear answer. asked Huang Kanghua what his opinion was. This puzzled Huang Kanghua, what happened to Li Fei, who has always been unequivocal in his decision?
He didn't know that Li Fei asked him for his opinion to understand whether this issue was different from himself from the intern's point of view. The angles are different, and the conclusions are often diametrically opposed.
Mr. Huang said he thought he could only do things according to the rules. Cultural holidays are not left; The perfume galaxy can't be left either.
Li Fei asked Xiao Xu how his mood was. He feared extremes. told Huang Kanghua to do a good job of appeasing and sending someone to escort Xiao Xu back to Xiangzhou safely. Don't be clear about the family's handling opinions first.
After Xiao Xu returned home, the scene that embarrassed Li Fei did not appear. Xiao Xu and his parents did not ask to stay at the Perfume Star River. They knew it wasn't interesting to stay. The only thing that matters is the deposit.
Li Fei asked He Wenrui to face Xiao Xu. The deposit cannot be refunded in full, but must be deducted from the travel expenses to and from Guangzhou and the training fee paid to the school. In this regard, Xiao Xu was a little puzzled.
He Wenrui persuaded him to explain that he only took a trip to Guangzhou. Doesn't it cost you money to travel on your own?
Xiao Xu can only think so; What if you don't think so. Li Fei insisted on deducting the money, mainly to send a message to those who are still interning in Guangzhou - individuals will pay the price for doing something wrong. The hotel will not be around.
Huang Kanghua also reflected on the phone that the interns were emotionally fluctuating because they could not go home for the Spring Festival. A few people reacted violently. If someone really runs back for the New Year desperately, to deal with it or not to deal with it? How to deal with it?
The loss of a small amount made Li Fei feel sad, did he have to lose more? If it is not dealt with, what will happen to this team in the future? He couldn't let this bad situation happen. He immediately replied to Huang Kanghua and said, "I will come to Guangzhou to accompany you for the Spring Festival."
The afternoon of the thirtieth day of the Chinese New Year's Eve was the time when Li Fei expected to arrive in Guangzhou. In order to pick up Li Fei at the airport, Huang Kanghua specially changed the frequency. Li Fei did not agree with them to pick up the airport, the road was too far and inconvenient.
But Huang Kanghua insisted that he must take it.
The pick-up was Huang Kanghua and Ma Ke together. The road to Baiyun Airport was crowded with traffic, and the time that had been abundant became tight. Huang Kanghua looked at his watch from time to time, his heart was in a hurry, and he complained about what bus Ma Ke proposed.
Ma Ke was not convinced, pointed to the taxi next to him that was about to move and couldn't move, and said, look, isn't it the same blockage?
When I arrived at the airport, it was half an hour later than the time the plane landed. The two of them ran to the arrival hall for their lives. The crowd in the arrival hall was bustling, but Li Fei's figure was missing.
Marco said, the boss shouldn't be gone, right?
Absolutely not. Huang Kanghua said that yesterday he said that he would meet at the exit of the station.
Could it be a delayed flight?
The two of them went to see the flight arrival sign, but it was okay not to look at it, but they felt half cold when they saw it. The notice board shows that due to weather conditions, XXXX flights from Wuhan to Guangzhou were cancelled. I consulted with the terminal staff and learned that the reason was due to heavy snowfall in Wuhan.
Coming out of the arrival hall, it was already daylight and the lights were shining. The wind was blowing, and a mass of yellow leaves swirled in the air. Didn't fall. Both of them were single-clothed, and in a daze, they felt more and more cold.
The weather forecast is that there is a cold wave in Guangzhou, but I didn't expect it to come so quickly. I didn't expect heavy snow in Hubei. I didn't expect that heavy snow would delay my flight.
Why don't you give us a call and ask? Marco said.
Huang Kanghua looked at his watch, it was already more than six o'clock in the evening.
In a small restaurant near the gold mining pit, Song Bo and He Fei were busy. They put spring couplets and window stickers on small shops; and some latte art and colourful balloons; Make it festive and festive.
They ordered three tables of New Year's dinner here. It's said that it's a New Year's dinner, but it's just a few more cheap stir-fried dishes. Because Li Fei is coming, everyone feels that the meaning of this meal is extraordinary. For this meal, many people have tried to change shifts. Some people really can't change shifts, so they also ask the department for an hourly leave and leave work a little earlier. In order to allow as many people as possible, the New Year's dinner was scheduled for 9 p.m.
Mr. Huang and Mr. Ma are crammed into a public phone booth. I called the Preparatory Office of Perfume Star River, but no one answered. I called Xiangzhou Mall again, but no one answered. Even usually, it's time to get off work. What's more, today is the thirtieth day of the Chinese New Year's Eve. When I called Li Fei's house again, no one answered the phone.
General Manager, where are you now?
It began to snow in Xiangzhou in the second half of the night. The north wind howled and blew for a day, and did not stop until it was exhausted. Dense snow fell silently.
When Li Fei went out, he felt that heaven and earth were already one. To be precise, it is the earth that shines and the sky fades. According to the practice of previous years, the mall will also have a half-day business hours in the morning on the 30th day of the lunar month. Li Fei originally planned to go to the mall for a walk after going to work, and then take the bus at nine o'clock to Wuhan. At 2:45 p.m. on the plane, time was sufficient.
And plans can't always keep up with changes, and a sudden heavy snowfall makes things unpredictable. Worried about the road blockage, Li Fei went directly to the long-distance bus station. Seeing the cars coming in and out and the black road surface that was crushed by the wheels, my inner anxiety was relieved. The car is not out of service. Let's hope flights aren't affected either. When Li Fei arrived at Nanhu Airport, he learned that all inbound and outbound flights had been cancelled.
Thinking that there was still a group of children in Guangzhou waiting for him to go to the New Year, Li Fei was so anxious that he stomped his feet.