From the original Uncle Zhang's intellectual trapped fraudster, it has evolved into the current consumer dispute, which is really unexpected.

In addition to the endless stream of scams, consumer disputes have also been a headache, especially in recent years.

In fact, there is a certain connection between the two.

Just like the fraud with the elderly as the main target, it often acts under the pretense of promoting insurance, drugs or some health care products, and some unscrupulous merchants often have false and exaggerated propaganda in the process of selling goods, misleading consumers in a certain fraudulent way, causing consumers to be deceived.

Specifically, disputes, deception, or fraud, sometimes the boundaries are not so clear, and all kinds of sidekicks and routines are tiring to deal with.

If you're not careful, you'll be tricked.

Uncle Zhang's wave can be said to be smart but mistaken by cleverness, and he suffered a dumb loss.

If there is no evidence of fraud, you can only negotiate with the other party as a consumer.

Fortunately, the police registered the information and contact information of the two people before just now, and the police who learned about the situation left the contact information to Uncle Zhang, otherwise if the other party was not in the previous place, even if he wanted to return the goods, he might not be able to find them.

"Hello, I'm Xiao Yang from Zhang Damin Pharmaceutical Company, may I ask ......?"

"Xiao Yang, it's me, I made a little misunderstanding just now, uncle, I want to apologize to you."

"Oh, it's Uncle Zhang, it's okay, it's good to solve the misunderstanding, I don't mind, after all, there are too many liars now."

"Yes, yes, thank you for your understanding."

"Uncle Zhang, are you okay?"

"That's the case, didn't I just buy five courses of health care products with you, and now that I think about it, I bought too much at once, can I return it?"

"Returns? Don't be embarrassed for me, old man, our company's products will not be returned once sold. ”

"No, little ......"

"I'm sorry uncle, I still have something to do here, hang up first."

End of call.

The people in the room looked at each other.

For this result, Ye Xiangyang was not surprised.

Unless there is a problem with the quality of the product, or the seller has promised in advance, there is rarely a return for no reason in such a sales campaign, and most sellers are not willing.

No reason to return refers to the return of goods within a seven-day cooling-off period when consumers take advantage of the "right to regret" they have been given and do not like the goods they have purchased.

According to Article 25 of the Law on the Protection of Rights and Interests of Consumers, if a business operator sells goods through the Internet, television, telephone, mail order, etc., the consumer has the right to return the goods within seven days from the date of receipt without giving reasons.

Of course, not all.

Exceptions are made for custom-made, perishable, online downloadable or unopened audiovisual products, software, etc., as well as newspapers and periodicals delivered.

And the returned goods should be in good condition.

There is no clear provision in the law regarding the no-reason return system for physical stores or offline sales.

If there is a problem with the quality of the goods or the service provided does not meet the quality requirements, it is a return for a reason, and the merchant needs to cooperate.

But the problem is, there is no problem with health supplements nowadays.

Or rather, it's not sure if there's a problem yet.

In this case, if the other party insists on not agreeing to the return, even if the consumer association or the industrial and commercial organization intervenes, it may not be useful.

"Uncle Zhang, did you mention before that the other party had false propaganda in the process of selling to you?"

Thinking of the dispute between Uncle Zhang and the other party just now, Ye Xiangyang couldn't help but ask.

"Maybe I misunderstood, but what the other party said may really be the effect of preventing and reducing diseases." Uncle Zhang's mood was not very high, and he obviously received a blow.

originally swore that he had really given the "liar" an anti-routine, but not only did he not, but he was also educated by the police.

It's a little unconfident that he's not confident now.

"Not necessarily, the other party may really play some game text in the process of sales promotion and deliberately mislead."

Recalling the content of the previous argument between the two sides, Ye Xiangyang deduced.

This is actually quite common.

There are conversations between salesmen, and many of them are trained before they take up their posts.

If it weren't for the other party's behavior, Uncle Zhang wouldn't have been so firm at first.

"Even if we had, we wouldn't have any proof!"

Uncle Zhang was very depressed.

If it weren't for this reason, when the police were there just now, they wouldn't have let those two people leave easily.

Ye Xiangyang frowned.

is exactly what Uncle Zhang said, otherwise there would be no need to be so troublesome.

"Uncle Zhang, do you remember where they held the event?" After thinking about it, Ye Xiangyang asked.

"Yes."

Hearing this, Uncle Zhang nodded.

"In this way, Uncle Zhang, you go and see if they are still there, negotiate with them in person, remember to make a recording during the exchange, if they are willing to return the goods, it is best if they are not willing to ......"

Speaking of this, Ye Xiangyang suddenly stopped and looked at Cai Chunhong on the side.

Some things are inconvenient to say in front of too many people, and after persuading the lively neighbors to leave, Ye Xiangyang asked Cai Chunhong: "Aunt Cai, can you find two reliable old people to go to the scene to find out the situation?" ”

What Ye Xiangyang said was similar to an unannounced visit.

In fact, it is to pretend to be a potential consumer to verify whether the other party has false publicity and misleading consumers in the sales process.

If it exists, and there is some evidence, then it is much easier to defend your rights.

Originally, this should have been Ye Xiangyang going by himself, but his age was not suitable, and it might arouse the vigilance of the other party.

After all, the audience of health care products is mainly the elderly, and they often sell the elderly, if there is really a problem, he is a young man in it, it seems a little abrupt.

On the other hand.

The two people who left just now had seen him, and they must have an impression of him, so they will naturally be considered to be in the same group as Uncle Zhang, and they may not be able to have the desired effect when the time comes.

And then there's ......

It's his professional identity.

If it was before, forget it, after all, he never appeared on camera, and almost no one knew him.

But now it's different.

Anyway, I have some popularity, and I have appeared on the Internet a few times, so it's hard to guarantee that no one will recognize me.

Once a journalist's identity is revealed, it is likely to cause precautions, and it is even more difficult to understand the situation.

Speaking of which, it is also the distress after "becoming famous".

Fortunately, he is not yet to the point of wearing a mask when he goes out.

I'm afraid of what if.

"Okay."

After thinking about it for a while, Cai Chunhong understood what Ye Xiangyang meant, and agreed directly.

When such a thing happens, as the director of the community, and she is so enthusiastic, she will definitely not sit idly by.

After making arrangements, Ye Xiangyang directly took Jiang Zichen and Ye Zixin and left directly.

……

At night.

As soon as Ye Xiangyang finished eating, Cai Chunhong took Uncle Zhang to the door.

"How's it going?"

Knowing the purpose of their coming, Ye Xiangyang asked directly.

"Still disagree."

Cai Chunhong shook his head, but Uncle Zhang looked depressed.

In fact, even if he didn't ask, just from the expressions on their faces, Ye Xiangyang probably guessed the result.

Completely expected.

Asking Uncle Zhang to negotiate with them face-to-face is just trying to work harder.

"Xiao Ye, I recorded it with my mobile phone, listen to it and see if it works."

Soon, Uncle Zhang took out his mobile phone and said to Ye Xiangyang.

It can be seen that if you can't get the 4,000 yuan back today, Uncle Zhang is afraid that he won't be able to sleep next.

This can be regarded as a knot in his heart.

After taking Uncle Zhang's mobile phone, Ye Xiangyang quickly found the recording they negotiated.

"Little Yang ......"

"Old man, why are you here again?"

"I ......"

"You still want to return it, right? Old man, and this aunt, can we change places, go to the side and say, don't affect the others......"

“……”

In the afternoon, Cai Chunhong accompanied Uncle Zhang over, and when they arrived, the health care product promotion activity had not ended, and Yang Jian and Li Chaoxiang were both there.

When they found Yang Jian, the other party obviously deliberately separated them from the event site.

But this is also understandable, after all, they are carrying out sales activities over there, and as a result, two people are arguing to return the goods, which must have an impact.

And then in the recording.

Yang Jian's attitude can be said to be very good, but no matter what Cai Chunhong and Uncle Zhang say, the other party just doesn't let go, anyway, they just don't agree to return the goods.

The first face-to-face negotiation was fruitless, and they originally wanted to find the manager named Li Chaoxiang directly, but when they went back, they didn't know if it was a coincidence or deliberately avoiding them, and they couldn't find anyone.

After all, they went to negotiate, Cai Chunhong and Uncle Zhang didn't quarrel or quarrel, and Yang Jian was very sleek, so the result was naturally in vain.

"How?"

As the recording ended, Uncle Zhang hurriedly looked over.

Ye Xiangyang shook his head when he heard this.

One thing to say, just through this recording, I can't find fault with the other party.

Finding problems is not the same as deliberately finding faults.

"Oh, and two more recordings, both of which they sent me."

Seeing Ye Xiangyang look over, before he could say anything, Cai Chunhong on the side thought about it, and hurriedly picked up the mobile phone to operate and said.

Soon, Cai Chunhong, who found the two recordings, handed over the mobile phone.

This is Ye Xiangyang's special request for Cai Chunhong to find someone to "make an unannounced visit".

The first recording begins.

The first few minutes of the recording were blank, and Ye Xiangyang fast-forwarded a little before he reached the part where there was a formal dialogue.

"Auntie, we are doing a free physical examination here, would you like to come over and have a look? There are small prizes for participating in the event. ”

"Anything else you can take?"

"That's right, this is a special activity for our company to care for the elderly, and while helping everyone monitor their health, we will also send some heart-warming benefits."

“……”

"Auntie, your blood sugar is a little high, do you usually eat some sweet things, or fruits?"

"Seriously?"

"It's not serious now, but after a long time, it is easy to form diabetes and even uremia."

"So serious?"

"Auntie, don't worry, I just said that it is possible, you haven't reached that level yet, but your blood pressure is also a little high, this ......"

"What then?"

"When the elderly get older, they are more likely to have some big and small problems, and they usually need to pay more attention to health care, exercise more, and eat more things that are helpful to the body, such as this ...... newly developed by our company."

"Young man, is this health supplement really so amazing?"

"After trying it, I found out that our company's health care product has been developed for almost ten years, and it was successful this year, which not only contains vitamins, but also a large number of trace elements and minerals that are good for people, and there are no side effects at all."

“……”

"Once many people get older, they are prone to high blood sugar, high blood pressure, arthritis, rheumatism, heart disease, cancer, ......"

"Cancer can be cured?"

"Our health care products are mainly prevention, but some time ago, there was indeed a cancer patient who used our product, and he has been discharged from the hospital now anyway......"

……

After listening to one recording, Ye Xiangyang did not speak, but continued to listen to another.

After listening, Ye Xiangyang couldn't help but sigh.

The content in the two recordings is actually similar.

In the beginning, they used small gifts and free physical examinations to attract people first.

Similar routines are actually quite common.

Suffice it to say that there is no problem.

However, when the results of the later examinations came out, there was a clear tendency to aggravate the results, and deliberately mentioned some diseases that the elderly were more likely to have to increase the sense of crisis.

Next, it naturally leads to the health supplement they are selling.

All the foreshadowing is for this moment.

When it comes to promoting their so-called health supplements, there are clearly some exaggerated and misleading behaviors.

But they are very cunning, and they don't directly say anything about curing all diseases and all-purpose elixir, but packaging it with the help of the cloak of science, and they say that it is just prevention, but they deliberately give some information, which makes people misunderstand that this health care product can cure all diseases.

For example, the cancer patient mentioned in the first recording.

Although he did not directly say that the other party was good after drinking health products, it gave people such a feeling.

Cancer patients have drunk their health products and are discharged from the hospital after a while, and this almost explicit intentional guidance is simply not too direct.

"Xiaoyang, do you also think there is a problem here?"

Before coming, Cai Chunhong had already listened to the recording in advance, and found that something was wrong, so he asked like this.

"It's a bit of a problem."

Ye Xiangyang nodded, frowned, and said: "But the other party is very cunning, many words are deliberately vague, whether it is false propaganda is not easy to define, at least the evidence is not so sufficient, but the behavior of intentionally misleading consumers must exist." ”

"I'll just say, there's something wrong with them." Hearing Ye Xiangyang's words, Uncle Zhang, who had been holding back for an afternoon, finally felt that he was recognized, and raised his eyebrows and said, "Even if it's not a fraud, they're not very honest." ”

There is a feeling of injustice.

What Uncle Zhang really cared about was not the 4,000 yuan, but that he didn't lie.

He is more concerned about the innocence of personality and moral character than the loss of money.

Although he did misunderstand the other party's fraud, those who sold health products in the afternoon did have problems.

"How's that? Can you get the money back? Cai Chunhong hurriedly asked.

"It should be fine, but I suggest that we don't look for them for the rest of the day, and let the consumer association intervene directly." Considering that even if they took out the recording, the other party might pretend to be stupid or play Tai Chi with them to delay time, Ye Xiangyang directly suggested.

At this time, it is better to have someone who can uphold justice stand up.

When the time comes, they will not only have to refund the money, but also compensate Uncle Zhang.

Before they came, Ye Xiangyang made a special check.

According to Article 55 of the Law on the Protection of Rights and Interests of Consumers, if a business operator commits fraud in providing goods or services, it shall, at the request of the consumer, increase the compensation for the losses suffered, and the amount of the increased compensation shall be three times the price of the goods purchased by the consumer or the cost of the service received by the consumer; Where the amount of increased compensation is less than 500 RMB, it is 500 RMB.

In addition, if it is proved that they have committed fraud, the administrative department for industry and commerce will order them to make corrections, and impose a warning or a warning to confiscate the illegal gains, impose a fine of not less than one time but not more than five times the illegal gains, and impose a fine of not more than 10,000 yuan if there are no illegal gains.

where the circumstances are serious, they may even be allowed to suspend business for rectification or have their business licenses revoked.

After learning this, Uncle Zhang was very excited.

Even if their health products are complete and do not constitute fraud, they are just as hateful to promote them through such false advertising and deliberately misleading sales methods.

"Uncle Zhang, can you give me some of the health products you bought in the afternoon?"

Uncle Zhang was excited, but Ye Xiangyang interrupted him and asked.

"What do you want all this for?" Uncle Zhang glanced at Ye Xiangyang when he heard this, and hurriedly reminded, "It's not fun to eat, I don't know if it's harmful to the body, and if something goes wrong with it, it's not worth it." ”

"I know, I'm not here to eat."

Seeing that Uncle Zhang had misunderstood, Ye Xiangyang explained.

He is a young and strong young man, what kind of health supplements does he take?

Uncle Zhang, this is just thinking too much.

"And what are you doing here?"

Hearing this, Uncle Zhang still asked uneasily.

It's not that he is reluctant to do that, but if he doesn't ask clearly, he can't rest assured.

In Uncle Zhang's heart, he is extremely distrustful of those so-called health care products.

"I'm going to send their supplements tomorrow to test the ingredients."

Ye Xiangyang did not hide it and said truthfully.

When Cai Chunhong and Uncle Zhang went to Yang Jian's people to negotiate the return, Ye Xiangyang was not idle, in addition to checking the relevant laws and regulations, he also checked the background of the so-called Zhang Damin Pharmaceutical Company, as well as the relevant information of the health care product.

Ye Xiangyang learned that Zhang Damin Pharmaceutical Company was only established at the end of last year, the registration amount is not high, and it is not famous, and the information that can be found is limited.

And the health care products they push out are actually OEM for other companies.

That's kind of interesting.

"You suspect there's something wrong with their supplements?"

Uncle Zhang was stunned, and then said in shock.

"I'm not sure, but it's definitely not as good as they advertise, and if there is a corresponding test report, it will be more beneficial to us at that time."

"Yes, I'll go back and get it right away."

Seeing Uncle Zhang leave in a hurry, Ye Xiangyang smiled helplessly.

Actually, there is no need to rush so much.

It's all here, and it will definitely be tomorrow.

The next day.

Ye Xiangyang directly took the health care products provided by Uncle Zhang to a local qualified laboratory in Jiangcheng and completed the inspection commission.

The test results will be available in about one to three working days.

Normal may not be so fast, especially when the task is heavy, Ye Xiangyang specially asked someone to say hello.

Of course, banknote capacity can also be used.

When driving back to the community, Ye Xiangyang found that the community was much more lively than before.

Then I saw Uncle Zhang looking for him with a very ugly face.

"Those people are coming to our community."

Soon, Ye Xiangyang realized which people Uncle Zhang was referring to.

Under the leadership of Uncle Zhang, Ye Xiangyang came to the place where activities are usually held in the community, and then saw yesterday's Yang Jian and Li Chaoxiang, including a group of people, who were enthusiastically "receiving" the old people in their community.

It's too much!

It feels like this wave of hatred has been pulled up......

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Chapter 164 This wave of taunts is full of free reading.