Chapter 194: We provide after-sales
Ninghai Oriental Electronics Store was officially opened in Hailian Department Store.
In the end, Zheng Nan continued the name, because Jiangxia Electronics Factory is going to engage in lithography machines in the future, and it must be hidden, and Xingguang No. 1, a product name that belongs to audio, is more suitable for Dongfang Electronics.
It's just that at this time, Zheng Nan didn't know what he would bring in the future if he kept the name of this leather bag company......
The opening ceremony of the store was quite low-key, not to mention inviting media reports, there was no singing and dancing performance at the opening, just a banner was pulled, and two firecrackers were put on the firecracker salute.
On the one hand, this is because Zheng Nan's relationship in Ninghai is not extensive enough, so there is no need to engage in such flashy scenes.
You must know that the production capacity of Jiangxia Electronics Factory is quite limited, and it can only produce thousands of VCDs in a month.
It is precisely in this way, even if Zheng Nan has a powerful opening ceremony now, it is useless to start the signboard, it is better to maintain the existing market first.
On the other hand, the current market situation makes Zheng Nan have to keep a low profile.
With the outbreak of the Zhongbai Department Store incident, Nanyan Dongfo and these big factories have been fighting against Oriental Audio, plus Mu Zineng has just mortgaged his shares to borrow 60 million from foreign capital, he must be going to do a big job, at this time, it is better not to be targeted easily.
It is worth mentioning that although Mu Yinshang hurried back to the Zilin Building that day, she did not see Mu Zineng.
Zheng Nan was not surprised, and even Zheng Nan thought that even if he saw it, he couldn't change anything, after all, Mu Zi can make such a big business, and he must be a person who will not sway easily, plus the meat that foreign capital eats in his mouth, he will not spit it out easily, the only thing Mu Yinshang can do is to remind Mu Zi to pay attention to the problem of being seized by foreign capital.
In short, it is necessary to be as concise as possible, just like an ordinary self-employed business, or the kind that is strapped for money.
However, as the management of the building, Pang Tongxun and Fu Jiaqin both sent flower baskets to Zheng Nan, and Boss Zhang of Medikaraoke also sent flower baskets to Zheng Nan to celebrate.
Boss Zhang is really grateful to Zheng Nan, because if Zheng Nan hadn't asked Lu Chengjun to help with the maintenance that day, even though it was only a few boxes, it would have been a big loss.
Zheng Nan told him: "Boss Zhang, our philosophy of Dongfang Electronics is to be responsible for the end, here is our store is also our after-sales maintenance point, as long as we are within the three-year warranty period, as long as the product is not man-made malicious damage, our maintenance personnel will provide free maintenance services, so don't say this thank you in the future." ”
"Manager Zheng is refreshing, then I have written it down, next time there is a problem, Manager Zheng should not shirk it." Boss Zhang said, apparently he just didn't believe it that much.
This is also normal, after all, this era is tens of thousands of high-end audio, and others do not provide after-sales maintenance, let alone your VCD of less than 4,000 yuan, Boss Zhang thinks that Zheng Nan is a casual remark in today's atmosphere.
Zheng Nan also didn't defend himself, emphasizing that this kind of thing always needs time to prove.
Zheng Nan thought that this proof would take a long time, but he didn't expect the opportunity to come the next day.
The morning after the opening, when Zheng Nancai brought Jiang and them to open the door, he found Boss Zhang waiting at the door with two strangers.
"Boss Zhang, why are you here? Don't tell me that you've broken the product in a day's work. Zheng Nan said deliberately.
Boss Zhang waved his hand again and again and said that this was not the case, and specially emphasized that the quality of Dongfang Electronics' VCD was very good, and there was no problem: "I came here to help a friend find you." ”
Zheng Nan is not surprised, otherwise Boss Zhang would not have brought people to wait here early in the morning.
Let Jiang Ji go to open the door first, and then Zheng Nan beckoned Boss Zhang to bring someone in and asked him what the situation was.
Boss Zhang first introduced the two people to Zheng Nan as his friends: "They opened karaoke on the Hongqiao side, and they also used VCDs, but I'm sorry, Manager Zheng, your VCDs sell so well, they couldn't grab them, so they use other people's brands, but you also know that this brand is different, and the quality is not the same......
Zheng Nan listened to him embarrassedly for a long time, and finally had to help him say: "Boss Zhang wants to ask him if he can fix another brand of VCD here?" ”
Boss Zhang nodded his head again and again, and deliberately praised: "You see, I'll say that Manager Zheng is the most generous!" ”
Zheng Nan waved his hand again and again: "Boss Zhang, don't wear this high hat for me, I have some things to say in front, I can definitely fix it here, but since your friend didn't buy my brand of VCD, it can't be free, and he has to bring the VCD to me himself." ”
This time, there was no need for Boss Zhang to speak, his friend jumped three feet high: "Thank you, Manager Zheng, I understand, I must give money, I must bring the VCD here, how can I let you run." ”
After getting Zheng Nan's approval, he immediately went out to call, and someone came over with a VCD after about an hour, Zheng Nan asked Jiang and Lu Chengjun to go to see it first, and the result was similar to the situation on Boss Zhang's side, all because of a short circuit caused by unstable voltage, which could be repaired soon.
After the things were repaired, the other party thanked Zheng Nanqian: "Manager Zheng will definitely make a fortune in the future, you don't know, VCD is a new product, I have searched all over Ninghai and no one will repair it, if it weren't for Manager Zheng's help, I don't know what to do." ”
In the end, he was going to cry, because he was more bad this time, and if he couldn't fix it for a while, he really didn't know how much he would lose in karaoke.
Zheng Nan comforted him not to be polite, and also told him: "Doing business is convenient for others and yourself, VCD is a new product, and it is normal for ordinary electronic repair shop masters not to repair it." ”
At the same time, Zheng Nan also reminded: "But fortunately, you are buying a product that is standard of the VCD Association, and the technology is all from me, and I can still repair it, if you change to a product with another technology, then I dare not guarantee it." ”
Zheng Nan also pointed out to him the association's industry standard logo posted on the VCD shell, and also reminded Boss Zhang, and they suddenly realized that they had even more palpitations.
"It's okay, it's okay, fortunately, this is a product of Nanyan, if it is anything else, it will be really troublesome."
Boss Zhang was very direct: "What else Nanyan, wouldn't it be good to recognize the products in the Dongfang Electronics Store in the future, Manager Zheng has promised me that as long as their products are within the warranty period, they will be repaired free of charge." ”
Zheng Nan nodded and admitted: "That's the case, this is the after-sales service provided by our unit for the product, which proves that we are not the kind of enterprise that sells the product and leaves it alone." ”
The other party suddenly realized, then nodded silently and said that he would recognize Dongfang Electronics in the future......