"The driver is a good driver, but he made me impulsive and lost love. If I had been confused, I would have at least been able to get close to her, but I don't have a chance to get close to her now. Let's teach you a lesson, just drive well in the future, and don't meddle with things. ”

Seeing this bad review, Yang Chen couldn't help but laugh.

This kind of person is too unsophisticated, help him pretend to be angry, and recognize the true face of the female sea king, shouldn't he be grateful?

How can this be revenge?

If he loses his so-called love, he must find someone to take the blame.

It seems that there is a reason why licking dogs can become licking dogs, and their thoughts are different from normal people, and they can't understand it at all.

At this time, the system sends out an alert.

"Congratulations to the owner for getting a bad review, and the system rewards the owner with a Rolls-Royce Cullinan. Please go to the Rolls-Royce 4S store in Haicheng to pick up the car. ”

There are sports cars and sedans, and Yang Chen really lacks an SUV.

The Rolls-Royce Cullinan is the ceiling in SUVs, and the system is really powerful.

In the future, Yu Shishi really needs a car when she goes out to run errands, so she can't let her take a taxi every day, or drive his sports car out to build it.

It can be said that this reward is very practical.

After sending the passengers to their destination, Yang Chen called Yu Shishi.

Yu Shishi: "Hey, sir, do you have something to order?" ”

Yang Chen: "What are you doing now?" ”

Yu Shishi: "I hired some temporary workers to come and fix the garden and swimming pool, and I'm supervising their work at this time. ”

Yang Chen: "Hmm. I just bought a car and you can drive it when you go out. Call me when you're busy and we'll pick up the car together. ”

Yu Shishi: "Thank you, sir. You've been so good to me. Hee-hee...... Then I'll call you later. ”

Yang Chen: "Hmm. You are busy, pay attention to the things at home. ”

Yu Shishi: "Well, don't worry, I have taken videos and photos of the family, and when they are cleaned up, if there is anything different, I will not let them leave." ”

Well, this girl has a lot of heart.

Yesterday, I made a bad review because I didn't turn left and went retrograde, and now I have another bad review because the person who hurt me lost love.

Two consecutive negative reviews caused Yang Chen's comprehensive score to be urgent, either receiving a lot of orders in a short period of time and getting good reviews to eliminate the impact of bad reviews, or at least one bad review had to be eliminated.

Otherwise, his priority will be affected.

And the passenger sees that his comprehensive score is obviously very low, and he may take the initiative to cancel the order.

Therefore, now running orders is not what Yang Chen should do, he should find a way to eliminate at least one bad review.

The beep platform has clear regulations (according to the needs of the plot, please do not contact the real platform), only if the customer complains, the platform will automatically pop up the appeal window, and the driver will upload evidence for the customer service to review and determine whether it is established.

If the evidence shows that the passenger is wrong, such as the passenger making unreasonable and excessive demands, or threatening the driver, the customer service will determine that the customer's complaint is not substantiated and the negative review will be dismissed.

If the evidence does not show that the passenger is clearly at fault and the driver is unsuccessful, both the complaint and the bad review will be valid, and the money will be deducted in addition to the points.

There's a lot of room for manipulation.

Because the passenger's request is not too much, and the driver's handling plan is reasonable, it all depends on how the customer service judges.

In addition to the obvious gross fault of one party, both the driver and the passenger have problematic complaints and bad reviews, and the customer service says that it is true, and the customer service says that it is not established.

If the passenger only gives a bad review and does not complain, the beep platform will not automatically pop up the appeal window.

At this time, the driver needs to take the initiative to contact customer service to explain the situation.

The customer service will directly refuse if the driver feels that there is no need to complain and give a reasonable explanation.

If the customer service feels that the driver has the need to appeal, the appeal operation will be repeated.

Of course, these rules are displayed for the public to see, and it seems that the beep platform is a fair, just and open platform, which does not shield drivers or favor passengers, and everything is based on facts.

However, the customer service department of the beep platform has an unwritten rule, that is, it should be biased towards passengers in the actual processing.

Because the survival of the platform depends on passengers, no passengers place orders, and it is useless to have drivers, but if there are passengers to place orders, there is no need to worry about no drivers to join.

When necessary, let the driver suffer a little loss, as long as they can coax the passengers to be happy, they can continue to place orders on the platform.

This is an unspoken rule that exists in many industries, not only online car-hailing, takeaway, express delivery, etc.

If there is a dispute, the employees will be punished first, and the employees will not dare to resist in order to support their families.

Customers can't be offended and expect them to place an order.

Because there are such unspoken rules, it is very important to have a customer service account.

Yang Chen was about to send a WeChat message to Liu Xueqing, but she sent a message.

"Brother Chen, I saw that you have two bad reviews, do you need to appeal?"

See, it's still useful to have a customer service "friend".

Yang Chen is also very sensible, he can't always let people help, he has to give some benefits.

"I was about to tell you this. How long do you take a break at noon? ”

(smiley) hee-hee...... Take a break for more than an hour at noon. Are you going to invite me to dinner? ”

"Hmm. If it's convenient, I'll treat you to dinner. ”

"Okay! 11:40-13:00, you look at the arrangement, don't delay me to go to work in the afternoon. I'll open the appeal window for you now, you upload the materials, and I'll review it for you. ”

"Okay."

Soon, the platform reminded the appeal window to open.

Yang Chen hurriedly sorted out the evidence and uploaded it to Liu Xueqing for review.

Yesterday's bad comment that asked Yang Chen to go retrograde, Liu Xueqing immediately deleted it.

But the bad comment of licking the dog just now, Liu Xueqing didn't dare to delete it.

She sent a message to Yang Chen, detailing the reason.

According to the video and audio recordings in the car, there is nothing wrong with the interior of the car, but because Yang Chen's car has been waiting under the apartment for a long time, he and the passengers have gotten off the car, and the video in the car cannot reflect what happened outside the car, so it is impossible to judge whether there is any harmful behavior to the passengers.

Adhering to the principle of giving priority to protecting the interests of passengers, this bad review must not be deleted according to the rules, otherwise once the department spot-checks this bad review, she will definitely be punished, and even be transferred from her post.

If Yang Chen and the passenger have been in the car, according to the video in the car, it can be judged that Yang Chen is not at fault, and the passenger is a malicious bad review, which must be deleted.

To put it bluntly, the bad thing is that Yang Chen and the licking dog got out of the car.

This also reminded him that he must not get out of the car as a last resort in the future, and even if he gets out of the car, he must be in the place where the dash cam and in-car monitoring can be photographed.

In fact, Yang Chen knew it in his heart, and he also guessed that the bad reviews given by licking the dog were not easy to get rid of.

Therefore, he thought that he could eliminate one without significantly affecting the score.

I finally developed a customer service "friend", and I can't let her take risks because of a bad review, and I still have to take a long-term view.

"It's okay, you follow the rules. I'll go downstairs to your headquarters later, and you can come down directly when you rest. ”

"Okay. Thank you, Brother Chen, for your understanding. Hee-hee...... We'll see you later. ”

After resting for a while, Yang Chen continued to take orders for sports cars.

At noon, I invited Liu Xueqing to have a meal and contacted my feelings.

At three o'clock in the afternoon, Yu Shishi called Yang Chen.

The house is already busy, and she can go out now.

Yang Chen is far away from home now, so he didn't go back to pick up Yu Shishi, and asked her to take a taxi directly to the Rolls-Royce 4S store in Haicheng.

Because of the trouble of having bad reviews, Yang Chen had to be diligent.

Even if he went to the 4S store to pick up the car, he wanted to pull an order by the way.

It's a coincidence, one of the several orders pushed by the system happens to go to the Rolls-Royce 4S store in Haicheng.

Yang Chen hurriedly grabbed the order and followed the navigation to find it.

Because of the road construction in front, Yang Chen had to make a detour and was delayed for two more minutes.

When he arrived at the place, Yang Chen dialed the passenger's phone.

At this time, one of the six women next to her eldest sister answered the phone.

Yang Chen hurriedly said, "Hello, beep taxi, come here." ”

As he spoke, Yang Chen waved his hand at the eldest sister.

Originally, Yang Chen thought it was the eldest sister who called to take the car, but what happened?

Good fellows, those bunches of women are all up.

I'll be obedient, let's save without such savings.

Yang Chen hurriedly said, "Ladies, are so many of you asking me for a car?" ”

The eldest sister who placed the order said: "That's right! Just squeeze it, there's no need to ask for another car. ”

Yang Chen wondered, these are all people who go to the Rolls-Royce 4S store, and they actually feel sorry for this money?

Seeing that they are all dressed as strong women, they shouldn't be bad for money.

Yang Chen hurriedly explained: "Ladies, I'm sorry. My car is carrying five people, and if you six ride together, I'll be overloaded. ”

The eldest sister who placed the order said: "We are all in good shape, just squeeze it!" Isn't that all sitting up? You delayed us for 8 minutes, we didn't even say it, and you still talked to us about overloading? ”

The other women followed suit.

"That's right! You still grab two kilometers, don't you work harder than us in order to make money! “

"We don't blame you for overtime, you don't blame us for overloading."

"Hurry up and drive, we're in a hurry. Hurry up! ”

"Isn't it just about getting a taxi? Why don't we take an extra car? ”

……

I'm grass, this excuse is really devastating.

Yang Chen explained: "The road is being built over there, so I have to go a little farther away. Alright, alright, sit down, and we'll go now. ”

The eldest sister who placed the order: "It's pretty much the same." We're in a hurry, let's hurry up. ”

Yang Chen snorted.

Overloading ride-hailing is the norm, and there are too many people who deliberately embarrass drivers in order to save money.

Therefore, Yang Chen had no choice but to compromise.

It is said that three women are in one play, and six women are two plays.

They started chattering from the moment the car started.

"Sister Li, you will come first, have you memorized your lines clearly?"

"Remember clearly, I'll recite it to you. I used to be a housewife who was embarrassed by my mother-in-law, disliked by my husband, and looked down on by my children. By chance, I joined the TMD family, and my fate was converging. After three months of hard work, I finally bought my first Rolls-Royce. New women in the new era of micro-business, left-handed career, right-handed family, welcome to join our TMD family, the next person to pick up the car is you! ”

"Pretty, that's so good, I'm not familiar with your back."

"Your lines may be a little more difficult than mine, you recite them to us."

"Once, in order to reduce the burden on my family, I had to buy the cheapest bag of salt. I took good care of my in-laws, I let my husband go out decently, fed and clothed the children, and gave everything for the family. even borrowed more than one million from his parents-in-law in order to treat his in-laws. However, my husband spoke coldly to me every day because I became a yellow-faced woman and didn't make any money. Later, I divorced him and entered the lowest point in my life. That's when I joined the TMD family, and it only took half a year for me to bring up my first Rolls-Royce. I'm just a regular member of the TMD family, and I hope to be able to mention Harmony as much as our supervisor in a year's time. Now my ex-husband begs me to remarry every day, but I am very busy every day now, how can I have time to pay attention to him? He didn't cherish me when I used to be; Now I am, he can't climb high. Independent women are the most confident, and confident women are the most beautiful. Come on! ”

……

Yang Chen was stunned for a moment, this is the legendary Xiti Harmony?