Chapter 36: Dispatchers

Soon, the bus arrived.

Li Xiyang explained the situation at the doorman, and he was smoothly released.

Follow the signs all the way to the check-in desk.

The door was open, and inside sat an old man in a white coat.

The old man was bowing his head, as if he was looking up some information.

Li Xiyang knocked lightly on the door, "Hello, I'm here to report!" ”

The old man didn't raise his head, and said lightly, "Did you bring a letter of recommendation?" ”

"Brought!"

Li Xiyang hurriedly took out a letter of recommendation from his bag and handed it over.

"Oh?"

"First House!"

Only then did the old man look up at Li Xiyang, and looked up and down carefully.

Then he asked with a smile, "You're Mo Kai's student!" ”

Li Xiyang was stunned, "Do you know Doctor Mo?" ”

The old man nodded, but did not explain the relationship between the two.

"You should be visiting the emergency center for the first time, right?"

"Hmm!"

"Let's go, I'll show you around!"

The old man smiled kindly and gave people a warm feeling.

Along the way, I saw dozens of ambulances, neatly lined up.

The old man introduced, "As the largest first-aid station in Lan Province, our Yuncheng Emergency Center has successively cooperated with Hangcheng, Hongcheng, Shuncheng... and other 29 districts and counties first-aid stations, and jointly established the first-aid network of Lan Province. ”

"Look over there!"

The old man pointed to the tallest building, "That's the command center building, the first to third floors are the emergency department, the fourth to sixth floors are the vehicle management department, the sixth to eighth floors are the dispatch department, and the top is the network information department." ”

"These places will be familiar to you later, and I will take you to the dormitory first."

The dormitory was a six-person room, and Li Xiyang picked a bunk.

The sheets and covers are all new, but you have to pay 200 yuan, which is equivalent to buying them at your own expense, and you can take them away after the training.

After returning to the registration desk and filling out a few forms, Li Xiyang said goodbye to the old man and went to the command center building.

At this time, in the hall on the first floor of the emergency department, many young doctors who participated in this training have gathered.

They are all from different hospitals, not just Yuncheng locals.

Eight o'clock sharp.

A middle-aged man in a first-aid suit walked over.

"Welcome to our emergency center, my name is Han Lei, I am the leader of the rescue group S of the emergency department, and I am also the person in charge of your training."

Han Lei was born as a military doctor, and he looked very tough.

Eyes swept over everyone one by one, Han Lei continued, "In the first half of the year alone, our emergency center received more than 130,000 calls for 120 calls for help, the average off-hook time of dispatchers was about 2 seconds, the average dispatch time was 74 seconds, more than 60,000 vehicles were dispatched, and more than 60,000 patients were treated. ”

"And excellent disposal capacity comes from solid infrastructure."

"At the beginning of the establishment of the Yuncheng Emergency Center, only 5 first-aid stations were established in the local area and its subordinate counties.

Over the years, after scientific and reasonable planning, the Yuncheng Emergency Rescue Center has introduced non-public medical institutions to participate in the pre-hospital emergency work, and promoted the participation of the leading hospitals of the medical community in the construction of the rural pre-hospital emergency system.

Up to now, with Yuncheng first-aid station as the center, the province has built 29 urban first-aid sub-stations, 7 rural first-aid stations, and more than 80 vehicles.

There are 30 first-aid units on standby 24 hours a day.

After the occurrence of disasters and public emergencies, the first-aid station can start the emergency rescue plan, mobilize sufficient first-aid resources, activate the emergency network hospital emergency green channel, and make preparations for reception, triage, and treatment.

In addition, the emergency rescue center can also link up with emergency departments such as public security, fire protection, and traffic police to improve the comprehensive handling capacity of major public emergencies..."

Han Lei spoke loudly, and his words were full of pride.

A group of young doctors are also amazed by the rapid development of Yuncheng Emergency Center!

"In the next two weeks, you will learn how to mobilize rescue forces as first responders to save lives when the lives of citizens are suddenly in danger!"

"In order to give you the most intuitive experience, I will take you to visit the dispatch department next."

The dispatch department was on the fourth to sixth floors, and everyone followed Han Lei up the escalator.

As soon as I entered the command and dispatch hall, I saw a large screen.

Han Lei introduced to everyone, "The central large screen displays 6 sub-screens and has 6 dispatch seats, which can meet the needs of 30 people to dial the 120 emergency number at the same time." ”

As you continue to walk inside, you can see rows of seats.

The phone rang one after another...

"Hello, this is Yuncheng Emergency Center..."

"Where exactly is your location?"

"Okay, please keep your phone on, our first responders will contact you when they arrive at the designated location."

"Hello, Yuncheng Emergency Center..."

"Hello? Can you hear me? ”

"Could you please specify the specific address..."

“……”

The dispatchers quickly recorded information while calming the mood of the rescuers.

If you haven't been here in person, who would have imagined that there are emergencies happening all the time in such a small place as Yuncheng.

Seeing the surprised expressions of the young people, Han Lei nodded with satisfaction.

"Here, as soon as the emergency phone rings, the dispatcher will go off the hook within 2 seconds to exchange key information such as address, condition, and contact number, and the acceptance time is controlled within 1 and a half minutes."

"According to the location provided by the caller, the GPS positioning system of the rescue center will lock the nearest emergency substation 120 vehicles,

The emergency substation needs to take orders within 30 seconds and leave the car within 2 minutes.

In the past, drivers had to manually enter address information.

Nowadays, the first aid substation 120 can be navigated with one click according to the dispatch address.

This can greatly reduce the risk of detours, running in the wrong place, etc.

In short, pre-hospital first aid, strive to fight every second! ”

Han Lei's voice fell, and everyone was in awe.

These dispatchers are real behind-the-scenes heroes, and they are the ones who buy precious rescue time for the medical staff on the front line.

"Now give you the first test to see if you have what it takes to be a qualified dispatcher."

"Is anyone willing to make the first attempt?"

As soon as Han Lei finished speaking, a girl with a high ponytail raised her hand and shouted, "I! ”

"Not bad!"

Han Lei nodded with satisfaction.

Seeing this, everyone else was regretful and felt that they had missed an opportunity to add points.

You must know that this training is a scoring system, and the first place is also rewarded with a certificate.

It's not a prize in the real sense of the word, but it's a good resume bonus for a young doctor.

Soon, the girl was ushered into a seat.

Before he could sit down, the phone in front of him rang.

The girl panicked, obviously not expecting to get on the phone so soon.

Han Lei calculated the time in his heart, two seconds had passed, and seeing that the girl hadn't made any moves, he directly stepped forward and pressed the speakerphone.

"Hey, hey, is it 120?"

"Can anyone hear me? Hey, hey, hey! ”

"My child has an accident and can't breathe, please help me, come and save the child!"

A man's cry for help came over the phone.

"Ah, that, I, you... Don't worry..."

The girl was very flustered, completely lacking the confidence and calmness she had when she took the initiative to stand up before.

At this time, a group of trainees on the side seemed to want to behave in front of Han Lei, and they all said a word to me.

"Ask him for his address!"

"And the phone!"

"You can appease him!"

"Calm the fart, didn't you hear that the child is dying, according to me, apply for the first aid station immediately!"

"Yes, yes, call the first aid station!"

“……”

A group of little doctors were chattering, and the girl's brain was even more messy, so she collapsed and sat in front of the phone and cried.

Han Lei's gaze swept over the group of people, and annoyance and disdain flashed in his eyes.

snorted coldly, and was about to pick up the phone,

At this moment, a calm and unmistakable voice rang out in the crowd.

"Hello sir, I am an infant first aid specialist, the GPS positioning system of our rescue center has locked your location, I will arrive in five minutes with the ambulance.

Now please cooperate with me and tell me immediately what happened to my child and how he is doing! ”