Leaving Zeng Yan's house, Yan Xin thought about it and didn't go to the food language company.

It's already two or three o'clock, and when I get home later, I have to cook, and I can't do anything when I go to the company, so it's better not to go.

Drive straight home.

When passing by the vegetable market, I bought some vegetables.

Not long after I got home and rested, I started to cook dinner.

After he finished the meal, Feng Xi also went home.

During the meal, Yan Xin told her about Brother Shanzheng's project, and said that Brother Shanzheng would come to Beijing with the script to discuss cooperation with their company in two days.

"Yes!" Feng Xi looked very happy, "How much money are you going to invest in?" ”

"Of course, he will invest as much as he needs." Yan Xin said with a smile.

"Well, I wish you a lot of money on this project." Feng Xi said.

"It's going to make a lot of money!" Yan Xin said, "I believe I won't be wrong." ”

Feng Xi smiled: "That's it, my husband has a lot of stakes, how can he be wrong?" ”

"By the way," Yan Xin suddenly thought of a question, "You said you like him very much, why have I never heard you say it?" ”

"Forehead......" Feng Xi's gaze dodged for a moment, then glared at him again, and said, "You're embarrassed to say it!" I'm your wife, you don't know which star I like, you still have a face! ”

"But you never told me." Yan Xin felt very wronged.

"That's because you never asked me!" Feng Xi said.

"My fault?" Yan Xin was stunned.

Feng Xi said with a smile: "Of course it's your fault, you should care about your wife's hobbies." ”

That's what he said, but he didn't mean to be angry.

"Oh," Yan Xin said, "he is going to come to the capital in two days to talk about cooperation with our company, do you want to go over and have a look and meet the star you like?" ”

Feng Xi shook his head: "I'm not interested." ”

"Don't you like him very much? Now that there's a chance to see it in reality, why not go about it? Yan Xin was curious.

"Uh......" Feng Xi said thoughtfully, "That's the case, what I like is just the role he plays, and I'm not interested in him personally, so there's no need to meet." Isn't it fragrant when I lie down at home for a while longer? ”

"The last time you wanted to see Yang Mi, it wasn't like that......" Yan Xin muttered.

He felt a little strange about this, but he couldn't say what the fault was.

Feng Xi rolled his eyes and said with a smile: "That's different, I like Yang Mi, and I don't like her character, I just like her as a person." ”

Yan Xin thought to himself: "This is similar to my thoughts. ”

But after thinking about it: "I'm a man, it's normal for me to have such thoughts, she is a woman, why do I have such thoughts?" ”

It's scary to think about!

But one thing to say, Feng Xi's hobbies have indeed become a little strange now, and they are a little different from what he remembered in his previous life.

It is mainly reflected in the fact that there is a lot more interest in the sisters.

He felt a little wrong with such a change, and then he felt that it didn't seem like a bad thing - at least he had a few more women to come out, and she would be able to accept it.

Now that there are a few women, Feng Xi doesn't make much trouble, at most sometimes he is sarcastic about him, and the whole is quite harmonious.

There is a very important reason for this - her interests have also changed a bit.

Of course, such a change is not normal, and in the final analysis, it is still a sin that he has done.

There is nothing to say, and there seems to be no need to correct it.

There is no further discussion of this topic.

After eating, the two of them went out for a walk, and when they arrived at a shopping mall, Feng Xi also bought Yan Xin a dozen red underwear, because he was born and asked him to wear them.

There is no such thing in their hometown, they used to just say to wear a red belt, but now no one comes to tie the belt, after all, it looks a little too dirty.

Yan Xin didn't believe much in such a statement, but now that the rebirth has happened to him, he still thinks it's okay to believe these things.

Anyway, whatever color you wear, you can wear it, so buy it.

It's not worth a few bucks.

I got home and put it on.

But it was quickly taken off again.

I didn't put it on until the next morning.

The next morning, Feng Xi went to class, and Yan Xin went to the branch of Shiyu Company in the capital to learn about the situation in this area with the person in charge there.

As soon as the Lantern Festival passed, the two companies in the food delivery industry began a new round of expansion.

After several months of preparation, the company has trained a large number of key employees, made them more proficient in the business, and also equipped them with certain management skills, and sent them to new cities to develop markets and be the person in charge there.

In terms of funds, there are also sufficient preparations.

However, competitors have not stopped in the past few months, and have also made a lot of preparations to gain the upper hand in a new round of market expansion.

This is not a vicious competition.

To that point, it will definitely expand.

They had previously reached a verbal agreement to set a standard on the price of takeaways, and to stop expanding their territory for a few months, which was already relatively modest.

- Gentleness is not because of kindness, but because everyone doesn't have a few bullets in their guns, so they can't be too violent.

But no matter how mild the competition is, it is still competition.

Yan Xin has chatted with Xiao Shiyu about related things on QQ in the past two days, and Xiao Shiyu feels that the momentum of the other party is too strong, and it has spread in many cities at once.

They can only passively respond to the battle, and wherever they go, they will follow them.

No way.

If it's late, that's someone else's territory.

It is necessary to keep up.

When it comes to the scale of funds, they are still a little worse on their side.

Fortunately, although it is quite passive now, it has not lost to others.

The capital is also a relatively early market to enter, and in the first few months, a large number of key personnel have also been trained for this competition.

In this new wave of competition, those key personnel have been transferred away and formed small teams to develop business in new cities.

As a result, the backbone of the original market has some deficiencies, and some of the best performers have been transferred away, and the current operation is a little unsmooth.

Complaints about the quality of service have increased in the past two days.

There's no way around it.

Such a situation was foreseen early on, but this thing is not something that can be avoided if it can be foreseen.

But in order to expand into new markets and compete with others, it is also necessary to send the best employees as much as possible.

And this time, the competitors also made greater efforts to develop the market, which exceeded their estimates, so more people were withdrawn than expected.

After the transfer passes, some new employees will be added, but the new employees also need training, and it is impossible to become excellent employees as soon as they come in.

Now is the period of green and yellow, and it is inevitable that some situations will arise.

It's not just the capital, it's like this, it's happening everywhere.

Some of this is more serious, some of it is not so serious.

After Yan Xin learned about the situation in the capital, he also made a countermeasure.

Complaints about service problems must be dealt with quickly.

Those who should be compensated must be compensated.

In terms of employees, it also depends on what kind of reasons they are.

The correction that should be corrected, the criticism that should be criticized, and the points that should be deducted will be deducted.

In principle, we should be strict with old employees, and we should be as lenient as possible with new employees.

There are some bad behaviors, even if there is a shortage of people now, they cannot be allowed, and they should be fired.

In the takeaway industry, service quality is very important, and this must be grasped.

Compensation to consumers is also a part of the service, and it is also a very important part.

This point must be paid attention to, and word of mouth must be done.

There is no way to raise the standard of compensation, because there has been an agreement with competitors not to fall into the vicious competition of service prices, there is a so-called industry standard.

But the speed of reaction should be increased, and it should be compensated as quickly as possible.

With limited customer service staff and so many complaints, if you want to improve the speed of processing, you can only simplify the process.

There is not so much time for investigation.

Now Yan Xin's advice is that during this period of time, as long as there are consumers who complain, they will give compensation and a sincere apology without too detailed investigation.

In this way, there will definitely be some people who take advantage of the small advantage to maliciously complain, which will increase their expenditure costs.

But I don't care about that anymore.

The real situation now is that the expansion is too fast, and too many new people are coming, which makes the quality of employees uneven, and the quality of their own services has declined.

If you want to regain word of mouth, cultivate those consumers into your own loyal users, and don't let consumers lose, then this is the only way.

There are inevitably people who take advantage of small advantages, but after all, they are only a minority.

Get through this period of time, and wait until the new employees are trained, and then it's not too late to correct them.

The person in charge here put forward his own suggestion, which is to graft this additional cost of expenditure onto the employees and use the fines given to them to compensate consumers.

When Yan Xin heard that, he sighed in his heart: "Will such a model still appear after all?" ”

In the previous life, those food delivery platforms did this, passing on this cost to the delivery staff.

In his previous life, he was such a hard-working delivery man, and he encountered some people who threatened him with bad reviews, which made him pay a lot of extra physical labor, and sometimes even money.

Because on those platforms, the pressure of complaints is borne by them, the delivery people.

At that time, he was thinking that if he was the owner of a food delivery platform, he would definitely not do that kind of immoral thing and let those delivery workers at the bottom bear these things.

And now, he is already the owner of the food delivery platform.

Making such a decision can indeed reduce the cost of the platform's expenses, and it can also force the delivery staff to improve the quality of service.

But he felt that it was too lacking in morality.

In this way, the delivery staff is susceptible to blackmail from some consumers who are not of high quality.

He doesn't feel that way when he squeezes other employees, but he himself has been a delivery boy for several years in his last life, and he doesn't know how many times he has scolded bad capitalists.

Now that he is the boss, he really has no way to ignore the resentment of his previous life and be the kind of person he hates.

For such a proposal, he vetoed:

"Those employees come and go in the wind and rain, it is not easy, may seem to us to be a trivial one or two hundred yuan, but for them is related to the problem of survival, as long as it is not the kind of repeated teaching, bad attitude, do not do substantive punishment, to criticize and educate it, do not fine."

It's too forgiving, and there will be some bad people in this industry who will do some very fucked things.

There should be a punishment mechanism.

If necessary, a fine can be imposed, and a person can be expelled.

But it can't be too much, there has to be a good reason.

The current situation is that most of the complaints are due to mistakes due to insufficient training of new employees, which is a problem with the platform.

The responsibility borne by the platform should be borne by the platform, rather than transferred to the bottom employees.

After Yan Xin said such words, the supervisor here glanced at him and was a little stunned.

Next, of course, he praised the boss for his kindness and kindness to his employees.

But I couldn't help but mutter: "Can such a boss get things done?" ”

That night, Xiao Shiyu called Yan Xin to talk about the incident.

Her idea, in fact, is still biased towards letting those delivery workers also bear a certain responsibility, so as to improve the quality of their services.

But when Yan Xin thought of the fact that he had delivered takeaway for a few years in his previous life, and the grievances he suffered because of his complaints in that short period of time, there was really no way to copy that kind of policy.

can only patiently explain to Xiao Shiyu that it is not easy for the low-level workers, saying that this will not reduce too much expenses, but it will cause a lot of resentment, and in the end it will only backfire.

It is understandable to do business to seek greater profits, but we must not exhaust ourselves to catch fish, we must leave more ways for those low-level workers to live, and treat them better, so that the company can develop in the long run.

It is a cruel thing to build success on the corpses of people at the bottom.

- In fact, he didn't believe these words, because in the memory of his previous life, those platforms had been doing that all along, without being counterattacked, and they were getting bigger and bigger.

But now he can only use this thing to convince Xiao Shiyu.

He knew that Xiao Shiyu needed success too much.

Reducing costs and improving efficiency will undoubtedly enable her to succeed faster.

From the standpoint of capital, it is obviously a better choice to whip the whip at those delivery people.

He vetoed one of the best options, of course, to convince Xiao Shiyu.

Xiao Shiyu was silent for a while, and finally agreed with him: "You're right, we can't go so far. ”

"Thank you for your understanding!" Yan Xin said seriously.

I was also relieved.

If Xiao Shiyu resolutely opposed, he didn't know what kind of reason to insist on.

When he and Xiao Shiyu made this call, Feng Xi sat next to him and listened, without saying a word.

Wait until you end the call to ask him what happened.

Yan Xin didn't hide it, and told Feng Xi everything about this matter.

Including agreeing to transfer the pressure of complaints to the delivery person, what kind of benefits to the company, and how much cost will the platform take responsibility.

After finishing speaking, he sighed and asked Feng Xi:

"Do you think I'm stupid? Vetoing which decision is most beneficial to the company is not like a businessman? ”

"No," Feng Xi took his hand and said with a smile, "I think your decision is very correct!" This is the pattern that an entrepreneur should have. ”

When she said this, her tone was particularly gentle.

Looking at Yan Xin's eyes, there was appreciation.

There is also a hint of distress that is difficult to detect.

(End of chapter)