Chen Jianjun also knows Qiangzi, except for his loud voice, he has no bad intentions.

"Don't be nervous." Chen Jianjun said: "I know you didn't mean to, the little girl doesn't like to listen to heavy words, which is also normal." ”

Hadron nodded vigorously, like pounding garlic.

"I'll have to change the way I talk in the future." Chen Jianjun said: "We just said that we should be patient with customers, and we should be patient with colleagues in the future. ”

Qiangzi was a little embarrassed, and he also realized that he had spoken too loudly to Cai Xiaoli just now.

"Boss Chen, I know, I will definitely talk to them in the future."

"That's good!" Chen Jianjun confessed again: "When I open my business, I will let Liu Ye be the security manager, you also know Liu Ye's temper, what should be said has to be said, but pay attention to the way you speak." ”

"Master Liu is here to work?" Hadron couldn't believe it.

After all, Liu Ye is over half a hundred years old, and he is an uncle in the tavern on weekdays.

Asking him to come to work in the mall and do service work doesn't sound very reliable.

"Yes!" Chen Jianjun said: "Niu Ye's main job is to maintain law and order, if there are difficult guests, or any conflicts between colleagues, you can call Niu Ye to deal with it." ”

"Boss Chen, Master Niu is young." Qiangzi said: "And Niu Ye also has a big temper, what if something happens to deal with it." ”

"It's okay, Master Niu will be measured." Chen Jianjun said.

Chen Jianjun asked Niu Ye to come to work in the mall, partly because he wanted him to have a job, but partly because he was capable.

In the end, he is the descendant of Lord Qianlong, he has seen the world, he has put on a show, he has seen the most noble people, and he has also seen the lowest people.

Therefore, Niu Ye knows how to deal with people.

Chen Jianjun said so, and Qiangzi naturally has nothing to worry about.

Half an hour later, the employees who dispersed the visit gathered in the hall on the first floor, and consciously lined up, waiting for Chen Jianjun to speak.

"Everyone knows about the mall, right?" Chen Jianjun said: "Our shopping mall is for selling goods, with cooked food area, agricultural and sideline products area, and clothing and hat area. ”

Everyone felt very fresh about Chen Jianjun's statement, and they all looked at him and waited for him to continue.

"I have one request for everyone." Chen Jianjun paused for a while and said: "I hope that during the work, the problems encountered in the work can help each other, in a word, everyone can be united, only you can be united, in order to better serve customers." ”

After Chen Jianjun finished speaking, the scene was full of applause.

"Now, let's role-play."

After Chen Jianjun finished speaking, everyone showed curious looks.

"What is role-playing?"

"Boss Chen, what are we going to do?"

"What are we going to pretend? Acting? ”

This will make everyone bold, dare you to say a word, I will ask one by one.

"It's very simple, half of the people play the customer, and half of the people play our staff." Chen Jianjun explained: "You first simulate the state when you go to work, and then we make targeted corrections. ”

"Do you understand?" Hadron emphasized.

"I see."

This is the first time they have heard of this model, so they all seem to understand it or not.

Learning is all about doing.

Chen Jianjun said: "Qiangzi, you take them into two rows, one row to buy things, and the other row to sell things. Chen Jianjun said: "If you sell things, you can sell your clothes to the other party, and you can start now." ”

After Chen Jianjun finished speaking, he was silent at first, and then he tentatively began to bargain, and after a while, it was like a quarrel, and he even blushed and had a thick neck.

"Alright, stop," Chen Jianjun stopped them.

I'm afraid that if it is too late to stop it, they will have to fight.

The buyer and seller paused, and then looked at each other, and they both realized that this was not the patience that Chen Jianjun asked for at all.

This is patience, this is clearly to eat people.

"Do you think that's okay?" Chen Jianjun's tone was serious.

Many people consciously shook their heads.

"But..."Cai Xiaoli whispered, "Some customers will be unreasonable and will quarrel with us, and this is not something we can control." ”

"I can control it." Chen Jianjun's tone was very firm, "The ability we have to learn is to control the scene well, so that people who are short-tempered and want to lose their temper with us can't lose their temper." ”

Everyone looked at each other again, they didn't understand what it meant to control the field and what it meant to make customers lose their temper.

Chen Jianjun also saw it, and everyone's faces were a little dazed.

It's easy to change one's behavior, but it's hard to change one's way of thinking.

This matter must be urgent, there must be a form, and then in the collision of forms, a different way of thinking will be sharpened.

"Let's analyze the situation little by little." Chen Jianjun said: "Just now I listened to your conversation attentively, the seller has been emphasizing the price, the buyer... No, we don't discuss the buyer, after all, we can't influence the customer's mind. ”

As soon as he said this, everyone laughed again.

Chen Jianjun waited until everyone's laughter stopped, and said: "As I just said, we must have awareness of our products, and this awareness is not only in price. ”

Everyone listened very carefully, and there was a yearning look in their eyes.

Chen Jianjun said: "For example, when we sell my clothes, I first introduce the fabric, stitches, design, and feel of my clothes, which are all reasons why customers really want to buy them." ”

A young man named Koyanagi raised his hand.

"Boss Chen, I buy things based on the price, as long as it's cheap and I can use it, I'll buy it."

Chen Jianjun paused.

"I understand what you say." Chen Jianjun thought for a while and said: "We ordinary people buy things, one of the things we value very much is cost performance, we all want to buy cheap and good things, but our shopping malls make the best products, so people who come to buy things pay more attention to quality." ”

"I seem to understand." Koyanagi said.

"You're sure you understand." Chen Jianjun said: "Therefore, when we introduce, we must first put quality first, and only when the quality is recognized, can we carry out the next step of negotiation and price." ”

"I understand this." Hadron said.

"Good." Chen Jianjun continued: "We introduced the product clearly, and in the next step, the customer took the initiative to ask the price, and you quoted the price. ”

"And what if someone doesn't quote the price all the time?" Cai Xiaoli asked.

"No, it won't!" Chen Jianjun said: "As long as customers agree with the product and have the desire to buy, they can't escape asking the price. ”

Chen Jianjun paused for a moment and said, "When talking about the price, we must be sincere. ”